1432 Views 5 Replies Latest reply: Aug 24, 2007 4:38 AM by Paul Troon
I spoke to you this morning regarding this issue. If the machine is within the DOA period you may qualify for an exchange. Where did you buy it from?
Take it back to where you bought it if it's in the 10 working day period and demand them to give you a new one.
At this stage my service centre hasnt been supplied by Apple with ALL the necessary tools to perform the repairs as there are new specialised tools for the latest revision iMac.
Thanks for the info - It was purchased through the Apple Online Store.
After I spoke with you, someone from Apple called back to say that they were going to replace it - I'd taken photos of the issue and emailed them through originally.
- it's going to take a couple of weeks to get the new machine as apparently they're all shipping from Asia (Had a very impatient wait with the apple & TNT parcel tracker widget!) - and I also got a 500gb hdd put in as well, but they're happy for me to use this one until the new one arrives which is great, then there's apparently going to be a couple of days between them picking the old machine up and delivering the new one.
Everyone at Apple has been so helpful and responsive though, I've been really impressed with the service.