Itunes Downloaded and doesnt work with Windows XP

I just purchased an Ipod Shuffle. While awaiting for it to arrive I downloaded The New Itunes from the Apple Website. IT DOES NOT WORK AT ALL. When I double click on it says encoutered a problem and must close. I have tried every fix in the book. At this point i have run windows installer cleaner and removed the program. Is apple kidding me or what. This program should run seemlessly. If i cant get help to make Itunes work I will be returning my Ipod. So so many people have had the same problem that there should be an easy fix for this. If i cannot put songs on my ipod what good is it?? can someone tell me how to get itunes to work on my DELL XPS 600 with Windows XP Service Pack 2?

Dell XPS 600, Windows XP

Posted on Aug 23, 2007 9:42 AM

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3 replies

Aug 23, 2007 2:41 PM in response to teshiachris

Of course it works with XP. There just is something wrong on your PC. You said you tried every solution in the book. Can you give more details on what you tried. The more details the better.

Does QT open and run ok?

Forum tip: This is a support forum so you will always see people here with trouble. Just keep in mind the thousands of downloads that do happen to put it in perspective. One last thing, most of the people you see here are volunteers and apple employees hardly show up.

Aug 24, 2007 7:37 AM in response to CoJeff

Well after hours of scouring my computer I have found the answer and solved my problem. People might want to make a note of this because it was simple and much less frustrating then some of the other instructions I have found on here:
1st- After downloading Itunes I was getting the "itunes encountered a problem and must shut down" error when trying to launch it. I was also getting the "buffer overrun" error when attempting to start Quick Time.

2- I hit ctrl, Alt, delete to bring up the task manager. I noticed 3 processes running in the background- "iPodService.exe", "iTunesHelper.exe" and "AppleMobileDevic...". this was a surprise to me since I never downloaded iTunes before....HOWEVER I discovered by searching my computer that my 17 year old son had about a year ago. He attempted to uninstall the programs BUT these processes remained even though nothing showed up in the installed programs from start>all programs. Also did not show up in the add/remove installed software. In any event here is what I did:
I first ended all three processes in task manager. I second went into Start>Search and ran 3 seperate searches for "iPod", "Apple" and "iTunes". Deleted any and all references and dll's. Be careful with the Apple search do not simply select all of your findings and hit delete because applets shows up in the search and u need them for your other programs. Simply delete anything from Apple Computer. Then I ran CCleaner which is available free from www.ccleaner.com. Click on issues and it will give u a laundry list of missing dll's and unused ones. Then by hitting Fix selected issues it safely deletes the registry entries no longer being used. For safety it gives you the option of backing up your registry entries but i have had zero problems doing it. Run that a few times till u get the "No Issues" found message. Then I closed all and redownloaded the new iTunes with quick time and all seems to be working!!! I just got my iPod so im gonna test further but as far as the downloading and opening of the programs on my XP that solved the issue. Hope this helps others.

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Itunes Downloaded and doesnt work with Windows XP

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