Previous 1 2 3 4 Next 46 Replies Latest reply: Dec 2, 2007 8:56 PM by Mahovlich Go to original post
  • guygeorges Level 1 (0 points)
    My drive does not recognize pre-written DVDs anymore but it will read and burn CDs and recognize blank DVDs. This is recent so I am wondering if some software update or installation may have caused this.

  • rbrtnlndrry Level 1 (0 points)

    Same problem! No luck with DVD's and DVD-R's but CD's and CD-R's work fine on my iMac G4. All of these iMac users have this problem all of the sudden. I hope we're not left in the dust.

    Here are my SuperDrive specs:


    Firmware Revision: A606
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipped/Supported)
    Cache: 2000 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -RW, +R, +RW
    Burn Underrun Protection CD: Yes
    Burn Underrun Protection DVD: Yes
    Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
    Media: No
  • kebjz Level 1 (0 points)
    I have a similar problem. I can insert a blank or pre-recorded CD or DVD, the drive makes a clunking sound for several seconds, no disk ever pops up on the screen, and then it is ejected. The system recognizes the drive: Pioneer DVD RW DVR 104. I tried logging in as another user and verified the system preferences, but problem still occurs. The drive stopped working shortly after I switched region setting to 2, but region 2 disk doesn't work either.

    If I have to replace the drive, what kinds of drives are compatible? I still use OS 9 occasionally and would like to be able to burn CDs from there.
  • Howard Gilman Level 1 (15 points)
    I have the same problem as well. Does anyone know if Apple is aware and working on a fix?
  • Will Siegfried Level 1 (0 points)
    I solved my problem with my optical drive not working by replacing it. In my case I thought it was a mechanical problem because of a buzzing noise, the drive making clunking noises, not recognizing CDs or DVDs, and that my problem did not begin immediately when I switched to 10.4.10, but some time after that.

    I suppose it could be a software problem in some cases—I haven't disproved that. But with a 4 year old drive, it isn't so strange that some fraction of them fail mechanically. It's possible that owners of those computers got together on the Apple Forum and, since for some of them the failure coincided with adopting 10.4.10, the incorrect conclusion was reached that it was a software problem.

    Anyway, it was less than $40 for a new Pioneer DVR-112D drive from Other World Computing, and they point you to enough online documentation to muddle thru the installation yourself. (Your warranty has probably expired anyway.)
  • Gary Anderson Level 1 (5 points)
    I'm suddenly having the same problems of my disk drive not reading DVDs and CDs. It loads and ejects correctly but the drive motor starts up then drops out, or doesn't make any sound at all.
    The system profiler lists my drive. Is there a bug in the last apple software update?
    Why do so many users suddenly get the same type of problem?
  • JMH Level 1 (15 points)
    hello all . . . i've posted this same question/querey and am still having problems with the DVD not recognizing a disk. since i'm not too familiar with the workings of DVDs, i was wondering if perhaps playing a disk from another region (other than from the USA) would have something to do with the problems i'm (and others are) encountering?!?

    i was checking out the DVD help and there is no information about resetting the region. is it possible? according to the DVD HELP, if one uses a DVD formatted for a different region, there are only 5 attempts/chances and then the DVD resets itself to the last/final/fifth region.

    can i/am i aable to reset the entire DVD player to recognize region one - the ORIGINAL region? perhaps others have the same problems and not familiar with "regions" and that is why the DVD player isn't recognizing disks.

    any help and or suggestions would be appreciated! thanks!

    JMH (aka wild_tanuki)
  • Lily G. Level 1 (40 points)
    I suddenly have this same problem. Today I just put a disk in, and nothing happened. No sound, no whirring, nothing on the desktop. I go to the system profiler. I see under "BUS" [CD-RW/DVD-R] I tried a bunch of disks, reboot and PRAM zap and nothing. It doesn't matter whether it's the original system disk or a CD.

    I haven't upgraded anything in a really long time -- I was playing CDs on it just the other day, and now nothing. I burned some last week.

    Any ideas?
  • Will Siegfried Level 1 (0 points)
    I suggest you replace the drive itself. See my post from Oct 16.
  • srl55 Level 1 (0 points)
    My internal DVD drive is also not working. It seems to be a hardware issue. Cleaning it has not helped. I bought an external firewire dvd drive. It works. Discs mount, but I can't get itunes to recognize it and mount it. I can import one song at a time. I would like to able to mount the disc in itunes so that I can imprort the whole cd (music) automatically upon inserting the disc like it used to with the internal drive. Any hints.
  • brym Level 1 (110 points)
    I am having the exact same problem as posters above. Will this mean I won't be able to upgrade to 10.5 (Leopard)?
  • alba123 Level 1 (0 points)
    Why do people tolerate this kind of hardware performance? I have a new 20'' iMac (purchased around 2 months ago) and began having problems in the last week. I was hoping that it was a one time event but it appears I'll have to take my ENTIRE computer back to have it fixed. Does anyone know what the warranty policy is for something like this?? Also curious if the vertical side drive may be an issue versus the standard horizontal side/front drive you see in most computers.
  • mrtotes Level 6 (11,825 points)
    The iMac (Flat Panel) does have a horizontal mounted drive in the front of the iMac and is a full 5.25" drive but there are still issues.


    Given the age of even the newest iMac G4s it's probably acceptable wear on this mechanical device but I would certainly be on to Apple if I had a 2 month old iMac.





  • prmw Level 1 (0 points)
    I have had exactly the same problem as described at the start of this thread. Cleaning with compressed air doesn't make any difference, and a cleaning disk is useless when it doesn't spin! I've bought an external firewire drive which seems, so far, to do everything I need (including mounting CDs in iTunes 7.4.2), probably cheaper than a professional repair/replacement and I can use it on other machines. As the machine is only 4 years old and I have only used the optical drive occasionally I don't think this is acceptable wear and tear. My previous G3 iMac is still working fine and I have a hi-fi CD player which is 15 years old and in regular use without any such problem.
  • Ronald Gold Level 1 (45 points)
    Yet another G4 17" Flatpanel iMac with sudden onset of Disk Drive failure after upgrading to 10.4.10. System Profiler says the Superdrive (PIONEER DVD-RW DVR-105) is present. The drive cover opens and accepts CDs and DVDs, but when I close the drive cover, nothing happens. No noises from the Superdrive and now mounting of CDs or DVDs - blanks or full disks. If I try to boot from the SuperDrive by holding down the "C" key at startup, DVD in drive is not recognized and hard drive boots.

    I can't try the iMac Hardware Test CD because the iMac won't boot from it.

    It looks as if the number of similar posts here about drive failures is common enough for Apple to do something about it.