Comcast: not our customer

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Comcast: not our customer

I have been sending and receiving mail happily since I got my new Mac Pro. However, today, it's started to give me an error when I try to send an e-mail. The error I get in Mail.app is "not our customer". I changed no settings prior to getting this message and comcast has stated that they think it's a problem with the computer. I've rebooted and checked my settings, and they seem to be in order. Any one have any thoughts?

Mac Pro 2x2 3.0, Mac OS X (10.4.10), 2Gb RAM

Posted on Aug 26, 2007 3:37 PM

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Answer 1

Aug 26, 2007 4:32 PM in response to phatmann

repair permissions, run disk utility, run diskwarrior. Put mail prefs on desktop (without Mail being open) and re-open mail and reset any necessary prefs. Failing that, possibly archive and install but hopefully somebody can add other steps before resorting to archive and install.

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Answer 2

phatmann Author

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Aug 26, 2007 4:35 PM in response to phatmann

it turns out that it's a crazy error message that makes you think that you are not a customer, when in reality it's suggesting that the person you're sending it to is not a customer. So, the error message itself is a bit misleading. Not sure who wrote that one up, but it's ********.

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Answer 3

Aug 26, 2007 4:35 PM in response to phatmann

How odd. I have a similar problem with comcast and mail on a secondary machine on my LAN since upgrading to my new AE router from my old Macsense router.

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