Previous 1 2 3 Next 36 Replies Latest reply: Mar 28, 2008 12:52 PM by JP lizot Go to original post
  • adnixon Level 1 Level 1
    I had the same problem with Vista and used the manual process to select the drivers which are located in c:\windows\windows32 [not that well documented] anyway everything now works fine. This is the copy of an email which I sent to a friend of mine who was having the same problem.

    Good idea to set a restore point before you embark on this adventure. If you are already running a version of iTunes and QuickTime they should be un-installed (dismounted). You may also need to go to System and uninstall the USB Mass Storage Device and any iPod USB, iPod HDD or Unknown Device/s. Before you start the iPod installation process running under Vista you first need to download the Vista Fix for iPod from Microsoft as well as the latest Version of iTunes from Apple After they are installed you launch iTunes. You then plug in the iPod which will start the new hardware discovered process. Whilst follow the bouncing ball you will get a find the driver option you need to select find manual drivers and highlight the c:\windows\windows32 directory and path because that is where the drivers are located (not documented well not in my documentation that is). Do not choose c:\windows\inf as documented as this does not work. If you select the process to find the drivers automatically the drivers will not be found. If you select the find solution option you will be taken to the Apple site which invites you to download the latest version of iTunes which you should have already downloaded and installed. Even if you dismount and re-install or are running the latest version this does not work. You may also get a message that iPod USB Drivers are not found.

    It took a while but the only solution that worked for me is the manual driver install as previously mentioned where the drivers are located in c:\windows\windows32.


  • mrpugowski Level 1 Level 1
    I am having the same problem here, I have a new laptop running Vista and new ipod 30g video, the ipod is fully charged through the USB. However there is not the slightest indication anywhere that an ipod is connected to my laptop.
    I have tried all the fixes in this thread.
    No sign of any mass storage device in the device manager, nothing in my computer, I tunes diagnostic "no ipod found"
    I am not asked to load any drivers, I have run both Ipod shuffle and ipod photo on this laptop until both were stolen last week. Any other mass storage device works.
    Why are apple not addressing this issue there seems to be plenty of users with problems, often with the 30gb video.
    come on guys lets get this sorted.
  • MizQ Level 1 Level 1
    As Anthony Donnelly mentioned earlier you can do the step 1, pointing windows to the correct path to find the usbstor files (inf & pnf), which it didn't worked for me on my WinXP laptop with several variants and many hours wasted or doing the step 2, which is easier and faster, in my case after wasting many hours trying to make it work with the first solution.

    For option 2 go to the device manager, find the ipod device with the yellow warning mark, then right click on it and update the driver, on the next screen choose "Don't search. I will choose the driver to install", on the next screen should appear two options: SELECT "USB Mass Storage Device", the other refers to the iPod but DON'T USE IT!!! I think some may get confused and willing to choose it because it mention apple and iPod, but it doesn't work. After choosing "USB Mass Storage Device" just click next and windows will finally recognize your iPod Nano and automaticaly iTunes will start to transfer your music.

    Thanks for your advice Anthony Donnelly. EVERYBODY HAVE A HAPPY NEW 2008 YEAR.

    IMPORTANT NOTE: On the microsoft link posted by laffytaf, at the final comment on page 8, user Omar Khouri says with a lot of security that the problem is the file infcache.1, so he says that erasing it will solve the problem, but it didn't work for me. So it may be just another possible cause of the problem and a solution to try.
  • Graeb Level 1 Level 1
    Thanks so much! That solved it. Situations like this remind me of the old Apple with OS 7,8,9. That's what finally pushed me over to windows. Hope Apple can take the quality bar back up.
  • jm_makuhita08 Level 1 Level 1
    Maybe, to install your ipod in your windows vista computer, you should install the latest itunes software, because i did the same thing too. at first, my ipod won't install to vista, but, after installing the latest itunes software(7.6), my ipod worked and i can now play songs thru my ipod.i hope my suggestion would work.
  • pjohanne Level 1 Level 1
    I have tried all the suggested solutions, and seem to have a NEW problem... After following the tips, and trying to install USB mass storage device driver, I get the message: Usb driver was found, but a problem occured during the installation

    Now what??
  • JP lizot Level 1 Level 1
    Hey, i really need help! my god, ive been trying to have itunes find my ipod touch for months already Everything seems to be working according to the itunes diagnostics. I really have tried everything possible that the apple website offers, but yet my ipod still cannot be read. The only place my itouch can be found is in the device manager as "Apple Mobile Device USB Driver".
    Im not that great at computers, but how exactly do I point out to Vista where my ipod is?
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