2 Replies Latest reply: Oct 6, 2007 3:28 PM by Maraken
emersonhayes Level 1 Level 1 (0 points)
So i recieved my comp back after the second motherboard replace (we won't get into that one), and am recieving this error message when i try to install itunes:

An error occurred during the installation of assembly ‘Microsoft.VC80.CRT,publicKeyToked=”1fc8b3b9a1e1833b”,type=”win32”,version8.0.5 0727.762”,processorArchitecture=”x86’”.Please refer to Help and Support for more information. HRESULT:0x80073712

it is possible that something in the installation of the new MB is cuaseing this. i don't know.
any assistance would be much appreciated! thanks.
Oh, i'm working with Vista Home premium, i think.

emachines t5224, Windows Vista
  • b noir Level 9 Level 9 (72,020 points)
    +So i recieved my comp back after the second motherboard replace (we won't get into that one),+

    That sounds like the noir household nightmare with our Gateway Vista box (we had to swap out/reinsert virtually everything else but the motherboard).

    +An error occurred during the installation of assembly ‘Microsoft.VC80.CRT,publicKeyToked=”1fc8b3b9a1e1833b”,type=”win32”,version8.0.5 0727.762”,processorArchitecture=”x86’”.Please refer to Help and Support for more information. HRESULT:0x80073712+

    Let's try getting an installer log to the Apple Engineers with that one.

    1. Open a command prompt window. (Start menu > All Programs > Accessories > Command Prompt.)
    2. Drag and drop iTunesSetup.exe onto the window so that the full pathname of the file is at the command line prompt.
    3. Type in a space, then the following line:

    /l*v C:\log.txt

    4. Hit return.
    5. The installer will create a log file:

    C:\log.txt

    Find that file and send it as an attachment to this email address: royb@apple.com

    in the email to Roy, be sure to include the following information:

    - A link to the thread on Apple Discussions where the issue is being discussed
    - The username you are using in the thread
    - The version of iTunes you are using or trying to use
    - the version of Windows you are using (mention service packs or specific flavor of Vista)
    - A concise description of the issue you are seeing
    - The exact text of the error message you are seeing
  • Maraken Level 1 Level 1 (0 points)
    I'm not sure if you still need help but I was getting the same error until 10 minutes ago. I decided to uncheck "set as default audio player" and was able to install just fine this way.