Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail Hangs

I've just re-configured my MacBook after a hard disk crash; Apple put in a brand new disk drive, and re-installed the operating system. Owing to some other unfortunate circumstances, restoration is not possible so I'm re-configuring from scratch.

I just configured mail.app to hit my company's Exchange Server. I was attempting to hunt down a specific message using the search, when suddenly mail hung with the spin cursor. I forced quit, but every time I try to restart mail.app it immediately pops the spin cursor and gets marked as un-responsive. I've looked in the logs but it doesn't seem to be logging anything.

Any idea what is up and what I might be able to do to reset this condition?

Thanks!

--Gregory

MacBook Pro Intel, Mac OS X (10.4.10)

Posted on Aug 27, 2007 4:17 PM

Reply
43 replies

Aug 31, 2007 8:16 AM in response to Gregory Sawyer

Hi David - Excellent solution! I used this section of your advice:
(Go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list. Leave checked (enabled) only the port configuration needed to connect to Internet...)
I found 4 items checked and bluetooth was the first in the list and not of interest to me with my iMac.
Thank you. - paul

Sep 14, 2007 6:06 AM in response to Gregory Sawyer

Count me in on this problem. Except it didn't start a week ago. Mine has been doing this for a couple of months or more. And I'm not alone. Do a search and you'll see that this has been an issue for some time.

The "David" fixes have been posted numerous times to this forum, but, I'm sorry David, those solutions don't fix the problem on my machine. I'm all up-to-date, permissions ok, network configs in the right order, daily, weekly and monthly maintenance performed...everything I can think of.

I used to think it was related to running Parallels (still not convinced it's not), but it seems that many people with this problem don't have Parallels loaded (or do they?).

Sep 14, 2007 7:11 AM in response to Gregory Sawyer

Hi all,

I am having a problem with my mail as well. All was working fine up until about 2 hours ago. It opens mail but no e-mails come up and my cursor just spins multi coloured. I have to force quit to close it. I ran my software updates a couple of days ago and haven't installed any new software for a while now.

Really winding me up, like I said no problems up until about 2 hours ago.

Any ideas please?

Thanks.

Sep 14, 2007 7:58 AM in response to Gregory Sawyer

Having read a previous thread (after posting) I managed to get it to work as follows:

1) Disconneting from the Internet. I then opened mail and everything came back up us normal. I then closed mail again and re-connect to the internet. Opened mail again and nothing.

2) So I then opened mail again but holding down the shift key (as someone mentioned in the thread). And it all loaded up as normal.

Sep 14, 2007 12:07 PM in response to Gregory Sawyer

I have been having the "mail hangs" problem intermittently for the past month. Seemed to start when I upgraded the G5 to OS X 10.4.10 (though this was not confirmed). The problem is that when I open Mail it just hangs and hangs and nothing else will start up, with the machine ultimately stalling. I look at Earthlink as the culprit, but ultimately the solution was our consultant took me back to 10.4.9, and that seemed to work (for a month) until now - must be due to my oversight - I am back at 10.4.10 again and with the same problem.
Does this make sense to anyone out there?

Michael

Sep 14, 2007 1:53 PM in response to Michael Randazzo

I've been having a similar problem for the last month or so: If my Mac Pro goes to sleep, after waking the computer my Mail hangs and I get the icon with an exclamation point in a triangle next to each of my Inbox accounts. I am unable to quit mail, and the ol' force quit doesn't work either. I have to reboot the machine to get mail working again.

Then, of course, rebooting is a nightmare, as well: I get that hideous .Mac sync problem where my computer refuses to reboot or shut down because ".Mac sync is in progress" (and clicking the X next to the iDisk in the sidebar never ever works, either. I have to force a reboot by holding down the power button on my tower.

Grrrrrr.

Sep 14, 2007 8:39 PM in response to David Gimeno Gost

David et al.,
I've been having similar problems - mail would start, then immediately hang, then crash. Thanks for the tip with the shift key and no connection. That allowed me to finally get it open long enough to get rid of some of the problematic messages (e.g. one hung in drafts that seemed to trigger the crash).

I've been having other weird problems, too (e.g. selecting 'about this Mac' logs me out without warning). Will look into them more before posting questions.

Sep 14, 2007 11:46 PM in response to rahuf

Hi Fellas

I solved mine. NOT by the Network order change, though I tried that.

1) I rebuilt every single one of my 35 mailboxes. (as in Mailbox > Rebuild). Then restarted.

2) I ran OnyX and, using "Cleaning", deleted all the caches under every tab. Restarted each time where recommended.

he whole Mac is running faster, Mail is almost there- lets give it 98%. It is interesting that the 5-6 emails that I was having the original Forward and +Reply All+ problems with were still "corrupted" and I could do nothing with them except delete them. Now things are going quite well, except for +Reply All+ , which occasionally is still taking its own sweet time for 10 seconds as opposed to its previous instantaneous result (for replying to 2 particular people).

Cheers from downunder

Sep 18, 2007 5:52 AM in response to Gregory Sawyer

I have posted earlier that I've been having problems with mail and since hen I have tried all the possible solutions posted.

Rebuilding my mailboxes seemed to help the most. Although this morning I tried replying to an email and mail gave me the reply window but the body of the message was empty and I could not type anything in there. I checked and this happens only with some of the emails in my inbox not all. I can reply to other emails without any issues.

I hope apple comes up with a fix for this soon, it is pretty annoying.

Sep 19, 2007 2:22 PM in response to ramobrah

Well, my first fix with rebuilding and cleaning all the caches, worked for about 24 hours. I used Onyx and later Applejack for more cleaning. Then a learned MacFriend on the other side of the Big Pond, in California, got me to go into the User> Library> Mail folders and then the Cache Folder and delete all the plist files and and cache files. THAT fix worked for 4 hours, all yesterday afternoon. I was very excited, LOL. After dinner, it was back to where I was.

And that is where I am stuck again. Force Quitting after being unable to reply to "some" emails, not all.

Has anyone else solved the problem/s yet ?? I would take my Mackey to a Genius Bar, but I live thousands of kilometres from one.

Sep 20, 2007 6:33 AM in response to Laurie Hoffman

Hi Laurie,

I agree that this is really a pain. But when you reply or forward an email, and it "locks up" just waiting for you to force quit, be patient. Mine eventually clears itself and lets me continue. Sometimes it takes as long as 2-3 minutes, but mine eventually "unlocks" and let me continue with the forward or reply without having to force quit the application. It seems to be worse on emails with attachments, but I've had it do it with no attachment involved. Also, it is sometimes better on subsequent forwards and replies. I really wish they could figure out this problem.

Mail Hangs

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.