Previous 1 2 3 Next 43 Replies Latest reply: Jan 21, 2008 2:25 AM by madclimber
Gregory Sawyer Level 1 Level 1 (5 points)
I've just re-configured my MacBook after a hard disk crash; Apple put in a brand new disk drive, and re-installed the operating system. Owing to some other unfortunate circumstances, restoration is not possible so I'm re-configuring from scratch.

I just configured mail.app to hit my company's Exchange Server. I was attempting to hunt down a specific message using the search, when suddenly mail hung with the spin cursor. I forced quit, but every time I try to restart mail.app it immediately pops the spin cursor and gets marked as un-responsive. I've looked in the logs but it doesn't seem to be logging anything.

Any idea what is up and what I might be able to do to reset this condition?

Thanks!

--Gregory

MacBook Pro Intel, Mac OS X (10.4.10)
  • Freis1968 Level 1 Level 1 (40 points)
    I think mail is all screwed up lately. Since this weekend my Mail has not been working correctly. I cannot reply or attach files without having to force quit. Also, my iChat takes forever to load on top of that. Man, this is getting sickening. Funny thing though, is that my .Mac mail works fine...but not from my home computer.
  • Lashmoe Level 1 Level 1 (0 points)
    I've noticed since Sunday, Mail is starting to hang when I first open the app, the first time I Reply, Attach, Send, Mail will hang for up to 2 minutes before eventually completed the task (opening the new mail window for reply, actually returning to the new mail window once the attachment has occurred - any size attachment, or actually sending the new mail). This only happens the first time I do each task, whether from a cold start, re-start, wake from sleep, opening the app, or returning to the app from sleep state.

    Thoughts or suggestions are much appreciated.

    TY!

    -Lashmoe
  • Matt Riggins Level 1 Level 1 (0 points)
    I've had the exact same thing within the last week or so. Opening Mail is fine, but if I hit reply, I can not click into the body of the message at all. I can move the window, close it, even change the signature via the Signature box and it'll pop up. But I physically can not type into the window.

    Closing the window and reopening the window does not let me type. I have to wait a couple minutes for it to be responsive.

    This happens only when I first boot up and open Mail. If I close Mail and then reopen it, everything is fine.

    I find this more then a coincidence that this has started happening to several of all all within the last week or so.

    Has anyone filed a bug report?

    Matt
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Matt,

    How will you describe this behavior as a "bug" when most of us do not experience such behavior?

    Have you added, removed, or otherwise altered any fonts recently? Have you deleted and reinstalled the Mail application, by any chance?

    In your post you have not provided any version information for the model of Mac and OSX you are using? If you launch Mail, click on the word Mail in the menubar, choose About Mail, what is reported?

    Ernie
  • Steven W. Riggins Level 3 Level 3 (980 points)
    People need to report their machine models, software versions, and run Activity Monitor, Choose Windows->Activity Monitor, select the hung Mail process, and then choose View->Sample Process.

    Save the sample and send to Apple, also copy the contents and paste in a report here so we can help figure out where Mail is hung.

    Also, POP3, IMAP, which mail servers, etc is useful.
  • Lashmoe Level 1 Level 1 (0 points)
    I just ran this and am copying the content here...however, the last time Mail hung was several hours ago...I don't know whether this has to occur immediately after the problem manifests itself...or running it at anytime is cool...please advise if I have to do so immediately following the "hang" time.

    Analysis of sampling pid 1225 every 10.000000 milliseconds
    Call graph:
    300 Thread_0f07
    300 0x94d19
    300 0x94df2
    300 NSApplicationMain
    300 -[NSApplication run]
    300 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
    300 _DPSNextEvent
    300 BlockUntilNextEventMatchingListInMode
    300 ReceiveNextEventCommon
    300 RunCurrentEventLoopInMode
    300 CFRunLoopRunInMode
    300 CFRunLoopRunSpecific
    300 machmsgtrap
    300 machmsgtrap
    300 Thread_1003
    300 pthreadbody
    300 forkThreadForFunction
    300 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:]
    300 CFRunLoopRunInMode
    300 CFRunLoopRunSpecific
    300 machmsgtrap
    300 machmsgtrap
    300 Thread_1103
    300 pthreadbody
    300 forkThreadForFunction
    300 +[NSURLCache _diskCacheSyncLoop:]
    300 CFRunLoopRunInMode
    300 CFRunLoopRunSpecific
    300 machmsgtrap
    300 machmsgtrap
    300 Thread_1203
    300 pthreadbody
    300 forkThreadForFunction
    300 +[WebFileDatabase _syncLoop:]
    300 -[NSRunLoop run]
    300 -[NSRunLoop runMode:beforeDate:]
    300 CFRunLoopRunInMode
    300 CFRunLoopRunSpecific
    300 machmsgtrap
    300 machmsgtrap
    300 Thread_1303
    300 pthreadbody
    300 forkThreadForFunction
    300 +[_NSSocket _runIOThread]
    300 -[NSRunLoop run]
    300 -[NSRunLoop runMode:beforeDate:]
    300 CFRunLoopRunInMode
    300 CFRunLoopRunSpecific
    300 machmsgtrap
    300 machmsgtrap
    300 Thread_1403
    300 pthreadbody
    300 select
    300 select
    300 Thread_1503
    300 pthreadbody
    300 forkThreadForFunction
    300 -[NSUIHeartBeat _heartBeatThread:]
    300 -[NSConditionLock lockWhenCondition:]
    300 semaphorewait_signaltrap
    300 semaphorewait_signaltrap
    300 Thread_1603
    300 pthreadbody
    300 PrivateMPEntryPoint
    300 kevent
    300 kevent
    300 Thread_1703
    300 pthreadbody
    300 PrivateMPEntryPoint
    300 TNodeSyncTask::SyncTaskProc(void*)
    300 MPWaitOnQueue
    300 semaphorewait_signaltrap
    300 semaphorewait_signaltrap
    300 Thread_1803
    300 pthreadbody
    300 forkThreadForFunction
    300 -[InvocationQueue _drainQueue]
    300 -[NSConditionLock lockWhenCondition:beforeDate:]
    300 FCONDITION_WAITTIMEOUT
    300 semaphoretimedwait_signaltrap
    300 semaphoretimedwait_signaltrap
    300 Thread_1903
    300 pthreadbody
    300 forkThreadForFunction
    300 -[InvocationQueue _drainQueue]
    300 -[NSConditionLock lockWhenCondition:beforeDate:]
    300 FCONDITION_WAITTIMEOUT
    300 semaphoretimedwait_signaltrap
    300 semaphoretimedwait_signaltrap

    Total number in stack (recursive counted multiple, when >=5):
    10 pthreadbody
    7 forkThreadForFunction
    5 CFRunLoopRunInMode
    5 CFRunLoopRunSpecific
    5 machmsgtrap

    Sort by top of stack, same collapsed (when >= 5):
    machmsgtrap 1500
    semaphoretimedwait_signaltrap 600
    semaphorewait_signaltrap 600
    kevent 300
    select 300
    Sample analysis of process 1225 written to file /dev/stdout
    Sampling process 1225 each 10 msecs 300 times
  • Matt Riggins Level 1 Level 1 (0 points)
    Ernie,

    A bug does not mean it will affect everyone with a Mac. This could be specific to a number of circumstances... Those running 10.4 but with iLife 08 installed for example. No, I'm not saying iLife 08 is the issue, merely pointing out that it may be a particular setup that is causing this freeze.

    I'm surprised you don't find this odd simply that my issue started just about 1 week ago. And others who have posted here say the exact, same, thing.

    No, I have not added any fonts, removed any fonts, or altered anything in my Library, System, or Users/Library.

    No I have not reinstalled Mail.

    And I did not need to provide any information about the model of my Mac or OSX in my post. It's listed *directly below the post*, just as your information is as well.

    At any rate, a number of users are having this problem, so it is a bug. The next time I boot up I'll take a sample and post here for the Apple engineers.

    Matt
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Matt,

    When I backed up to check you original post, the info was not present. With the problems with the servers of the AD lately, this might have been a short gap of providing that info.

    I would still appreciate the report using About Mail, please.

    Another thing that would be useful, is to create a New User Account, and as that New User setup at least one email account, and test Mail. This would provide further info about the application vs what might be unique to your normal User directory.

    I do find it odd, because in the scheme of things, only a few are reporting problems that seem even remotely similar.

    Ernie
  • paul sokal Level 1 Level 1 (0 points)
    This will be no help but corroboration. I too get the 'spinning ball of death' when I click reply or attempt to attach something to a Mail message. The problem began within the last week, possibly as recently as this weekend, and is intermittent. I previously used 'force quit' to exit Mail, but recently just let the cursor spin and after a few moments/minutes the operation was successful. Reminds me of my original Mac.
    I'm running an Intel iMac, OS10.4.10, Mail Version 2.1.1 (752.3). I've run Disk Doctor and Tech Tool Pro but to no avail.
    Best Regards - paul
  • Glyph Level 1 Level 1 (60 points)
    Hi there,

    Just chiming in to mention that I too experience this exact problem. For me it's been going on for about three weeks. I haven't changed a thing beyond running the usual software updates from Apple. When I initially try to reply to a message or attach a file I get the hang factor. I give it a couple of minutes and all is fine. This is a bug of some sort, would love to find the cause.

    Cheers,
    Mon
  • skozey Level 1 Level 1 (0 points)
    I'm also having this problem. For both my POP work account and my .MAC accounting receiving simply fail to work. It started only in the last few days. Symptoms include:

    * Internet access otherwise ok.
    * SMTP still working.
    * I get the "server on Port 0" error (even though my accounts aren't configured to connect on Port 0).
    * Mailboxes and folders often take several minutes to display.
    * Occasionally if I restart my machine or restart Mail several times it will work, but then stops again.

    My Macbook Pro is only a few weeks old, and I haven't installed any applications on it recently. My mailboxes are under 100 megabytes.
  • ramobrah Level 1 Level 1 (10 points)
    I've been having the same "hang-up" problem that started about two weeks ago. I have both iMAP and POP accounts. I've been using these same accounts with mail for a couple years without major problems. Now, sporadically when I reply to a message I get the spinning ball of death and have to ultimately force quit mail to proceed.

    hmmm, maybe I should just switch mail clients.... thunderbird? any thoughts?

    Thanks!
  • Lashmoe Level 1 Level 1 (0 points)
    How many of these postings are required before Apple looks into this? Or do I have take my machine into the Genius Bar (what a pain in the butt!)?

    It's obvious by the number of postings and the frequency of postings that there is some issue here that is beyond all of our immediate control...
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Lashmore, et al,

    Earlier in this topic I suggested a test of creating a New User Account, and as that New User setting up at least one email account and testing. Thus far I don't believe anyone has responded that they had tried this. Yet this would yield valuable information which might allow us to help you.

    I hope that you have noticed that most reporting this would appear to be rather new users, or at least new to posting to the AD. Apple is not likely to look into this without further diagnosis and a better description of what has been tried. I am using the latest update of Mail on both Intel and PPC Macs, with nearly every type of account, without such experience.

    If Mail works in the New User account, then I have an often used method to fix the normal User account's Mail Preferences. But if the test as a New User fails, then suspicion falls on the application, itself -- a far rarer situation.

    More info, please.

    Ernie
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