U2 20Gb iPod won't unlock

The padlock icon displays and won't unlock. Tried reset, restore but the reset won't work becase the clickwheel won't work. The restore went fine but didn't unlock the device.

What to do?

compaq nx7400, Windows 2000

Posted on Aug 27, 2007 5:17 PM

Reply
2 replies

Sep 1, 2007 11:40 PM in response to rhcjrix

If the restore was successful, there's no reason why the padlock should still be there. A successful restore will remove ALL content from the iPod, including all settings (which includes the screen lock.) I would try forcing the iPod into disk mode (reset the iPod by holding the menu and center buttons together for 6-10 seconds, then when the apple logo appears, hold the center and play/pause buttons together until "disk mode, ok to disconnect" appears), and attempting the restore again.

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U2 20Gb iPod won't unlock

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