iPod Nano (1GB, 1st Gen.) can't be recognized by iTunes

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iPod Nano (1GB, 1st Gen.) can't be recognized by iTunes

I have been having problems Sync'ing my iPod nano with iTunes, however, the more I read help articles and follow the steps, the worse the problem gets. (I'm on a PC using Windows XP)

I've gotten to the point where I updated my iPod software in Disk mode (up until then it was being recognized only in Disk mode), but when iTunes failed to recognize it when not in Disk mode I preceded to restore my iPod to factory settings, as instructed in the help articles.

Now, up until then, I still had music in my iPod, and I was being able to charge it and listen to my music even though I couldn't sync the iPod anymore. After restoring, I not only lost my music (which I was aware of), but it STILL did not fix my problem. So I started to get annoyed.

I then noticed that my iPod was being recognized by My Computer, just not by iTunes, so I began to perform the steps indicated in the following article:
http://docs.info.apple.com/article.html?artnum=93716

I restarted my iPod service - no luck
I removed iTunes - no luck
I emptied my Temp directory and restarted...

That's when iTunes stopped recognizing my iPod altogether, not even in Disk mode. Not only that, but it seems to have affected the iPod itself, since it won't turn off or exit Disk mode anymore. So now I'm scared of going though with any more steps on whichever "help" articles and making the problem even worse than it already is (if that's possible).

The only other information I can provide is that windows is still recognizing my iPod, no problem, and when I connect my iPod, iTunes actually launches... but DOESN'T recognize a thing. So I ran a diagnostics using iTunes and here's what I got (iPod diagnostics):

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
INTEL_ D945GCL_
iTunes 7.3.2.6

iPodService 7.3.2.6 is currently running.
iTunesHelper 7.3.2.6 is currently running.

Current user is an administrator.

The current local date and time is 2007-08-30 11:53:26.

Connected Storage Devices:

Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address 0,0
Unidade de disco, MAXTOR STM3160211AS, Bus Type ATA, Bus Address 0,0
Unidade de disco, Apple iPod USB Device, Bus Type USB

Universal Serial Bus Controllers:

Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Universal PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

No IEEE 1394 Host Controller found.

Connected Device Information:

IPOD (H:\), iPod nano running firmware version 1.3.1

All green lights, and as you can see, according to iTunes, NO PROBLEM! Except that it won't recognize the iPod that the diagnostics says exists and reads... ?!?!?!

If anyone could shed some light on my situation, i would be VERY greatful!

Windows XP

Posted on Aug 30, 2007 8:57 AM

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Answer 1

Sep 4, 2007 7:41 PM in response to AnnaLy

I've experienced the same issues, but apparently went to the next level. My computer does not recognize the ipod at all. As soon as we put a 2GB nano on and updated the software the 1GB started having problems. When we went through the diagnostics and web support it got worse. When we called support and spent 90 minutes on the line it completely stopped working and I felt lucky that the new ipod worked. The 1GB now plays and works fine away from the computer and will recharge in the dock that is not hooked to the PC, but itunes does not recognize it and we cannot update with new music.

I took it to Mac authority who could not diagnose the problem and said they'd never seen or heard of this issue. They could not even make the Mac recognize it as an external drive. After spending $20.00 to just have it diagnosed, they told me it needed a new logic board which would cost between $59 and $89 less the $20 I'd already blown. I am MUCH less than satisfied with the results, and have been told that I could buy another one for $20.00 off and a small discount.

The problem is, the 1GB worked until the moment we added the 2GB, now my son is being penalized because my daughter got a new nano, and I'm expected to shell out more money....If you find a resolution that doesn't cost more than the worth of the ipod, I would love to hear it.

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Answer 2

Aug 30, 2007 6:09 PM in response to AnnaLy

Hello ANAly...i have the same problem...i've even bought a ZUNE cause i was so upset with my ipod nano...i do not have a solution for the problem..but i would still like to know if anyone out there can shed some light on this!!! i too have followed many different steps to fix my ipod nano and it got worst! finally now the ipod nano will show on my computer and even launch itunes but still wont appear on the source list...so now i cannot sync my ipod..if anyone out there can help me out please let me know PLEASE ANNIE

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Answer 3

Oct 11, 2007 10:14 AM in response to AnnaLy

I happen to have the same problem, and noticed that it took place right after a software update to ITunes.

Also, at the same time, my old school Ipod+HP stopped working with a similar issue.

I think that whatever update was issued did not take into consideration the users that had these models, and any firmware upgrades on our Ipods that needed to be done were not done thus making the hardware we have incompatible with Itunes.

The level of support I've been given is horrible as well.

On the verge of something great, Apple could be making great products and have great support for them... But they're looking more and more like Microsoft.

Pepsi/Coke? You choose! RC cola anyone?

Good luck.

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Answer 4

Oct 11, 2007 10:18 AM in response to NorthCountryBlues

Also, and this is incidentally... Apple USED to have a "separate" program that was labeled "Ipod Software Updater"... it was a program apart from Itunes with which you could diagnose, repair, and resolve your Ipod hardware issues, even when ITunes would not recognize them.

Please, apple... Bring this back!

If we still had this way of updating our ipod firmware, or even resetting the Ipod without having to go into Itunes, we would not be having this discussion right now.

Guaranteed.

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Answer 5

kabmx6

Level 1

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Oct 15, 2007 11:25 PM in response to AnnaLy

I have had my iPod Nano (2GB-I think; 2nd generation) for less than three months and it has inexplicably stopped syncing with iTunes and does not appear on My Computer. However, it will still charge when I plug it into the computer. I've tried some of the online "Help" suggestions and none of them have worked. Can anyone help? This is really frustrating.

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Answer 6

SeT1337

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Dec 5, 2007 9:19 AM in response to AnnaLy

I am having the same problem as everyone here with my ipod nano 2nd Generation. 2 days ago i went on a trip for the weekend and came back, plugged my ipod and the "Do not disconnect" Text didnt appear and when I checked in My Computer and Itunes it wasn't there... So I checked in disk management and it wasn't there anymore too... Now when I plug my ipod it only charges and shows plug icon. anyone help would be appreciated!

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Answer 7

u60n0

Level 1

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Dec 6, 2007 6:35 AM in response to SeT1337

I recently bought a perfectly fine iPod from an upscale pawn shop. I had it for about a month, and that's when things went wrong. My mom was messing with it and accidentally locked it (you know, the combination lock for newer iPods) and didn't know what the code was. So, I plugged it into my computer and decided to restore my iPod to its original factory settings (restore button in iTunes), because, at the time, I didn't know how to unlock it any other way. The restore went fine, or so I thought. After the restore, neither iTunes, nor Windows Explorer would recognize my iPod. I looked through some forums on Apple's site, and found an article on forcing your iPod into disk mode. I did that, and it works that way, but only in disk mode. I don't want to have to put my iPod into disk mode everytime I want to put songs on it. Also, I wanted to put iPodLinux on it, and that wont work when the iPod is in disk mode. Restoring it while its was in disk mode has no effect either. Please help me, I've tried everything I can think of with no luck!

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Answer 8

Dec 7, 2007 4:44 PM in response to u60n0

I have this same problem, but I also have it in a reboot loop too. If there was an answer to this that would be awesome since my iPod is out of warranty as of a year ago.

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Answer 9

Dec 12, 2007 2:06 AM in response to AnnaLy

I'm having the same problem. Everything was going fine until one day my dad says I should update iTunes, bad idea. My ipod stopped syncing with iTunes, and it wasn't recognized by windows. I put it into disk mode and iTunes said it was corrupt and to reset it or just unplug-replug it. I unplugged-replugged it and it said the same thing, so i restored it. Now iTunes isn't recognizing it, but windows is.

Before at least i had music on it, now i have nothing!

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Answer 10

Dec 12, 2007 2:17 AM in response to AnnaLy

I think i fixed it!!!

While it was in Disk Mode and plugged it it said "Do Not Disconnect" I put it back into Disk Mode (Menu/Select, Play-Pause/Select) and it claims to be updating now!

I'll let you know if it really works.

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Answer 11

tasha132

Level 1

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Dec 13, 2007 5:57 AM in response to AnnaLy

http://www.nosware.com/ipod/index.html

use these instructions it works...i had the same problem as everyone else here has & this worked...try it

i found it on a forum after hours of searching so give it a try

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Answer 12

MG3

Level 1

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Jan 2, 2008 10:53 PM in response to tasha132

Tried this on a 2nd Gen Nano and it seems to be working now. Thanks for the fix!!

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Answer 13

Jan 19, 2008 9:40 AM in response to tasha132

Thanks for the link! This link really works!!! Restored my 1st gen. nano to working order. Itunes was able to reconize my ipod right away!! SWEET!!! No longer having problems!!!

Thanks DANJPALMER!!!!

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