5 Replies Latest reply: Sep 2, 2007 4:00 AM by Gail Noullet
Gail Noullet Level 1 Level 1 (5 points)
I am having trouble with the volume level while listening to itunes on my computer (and anything else for that matter).

It is really soft, I can barely hear it, and I have the volume cranked up to the max. Sometimes I hear popping noises, and the volume will come in normally, but that happens randomly and rarely.

I downloaded the latest drivers on my sound card, I rebooted, still very soft. I adjusted the volume of speakers from the Control Panel, still soft.

What gives? I am into music, and I can't listen to it...

I have XP,
SB audigy (I downloaded the latest drivers),
itunes (I downloaded the latest release
Nero 6
Powertracks Pro audio
Cool Edit
Norton 360 (just downloaded)

It seems like something has control of the volume, surely someone knows of a setting that I can change!



Dell, Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
    If you have odd noises and the volume comes up intermittently, could you have a bad connection somewhere to your speakers?

    What happens if you plug headphones into your PC?
  • Gail Noullet Level 1 Level 1 (5 points)

    well, I plugged the head phones in and played a song when the sound was soft, and I couldn't hear anything through the headphones, just the same old soft sound coming through the speakers.

    I'll have to try it when the sound is loud...who knows when that will be and how long it will last?
  • Gail Noullet Level 1 Level 1 (5 points)
    Well, I had my headphone plugged in to the wrong place. I plugged it into the correct one, and I can hear it... yeah! At least it is a temporary fix

    What does that mean? Bad speaker? Bad soundboard?

    I took apart the computer, checked all connections, cleaned it thorougly (it was dusty!)

    NOw what?
  • polydorus Level 6 Level 6 (11,950 points)
    If your sound is OK in your headphones, it means that everything before the headphones is OK. It was intended as a diagnostic test, not a workaround. It tells you that the problem may well be in your speakers, their connections or any amplifier they use.

    Always suspect a bad conection first. If you have any other speakers, try them, if you have any alternative connecting wires, try them. Try fiddling with the wires and connecting plugs while listening to music - does that cause crackling noises?

    I am afraid it is a process of elimination.
  • Gail Noullet Level 1 Level 1 (5 points)
    Thanks for the advice and help on diagnosing the problem. You're right, things must be OK from the computer end of it, hopefully it's the speakers and/or the wires.

    I don't have any extra speakers or wires but can get some at the local electronics store and play with them. I can always return them if that is not the case.