5 Replies Latest reply: Sep 6, 2007 10:12 PM by Tilden Smith
Tilden Smith Level 1 (50 points)
Hello, does anyone here know Apple's return policy really well? I received an un-upgraded MacBook Pro 2.4 ghz laptop as a gift today and I'm wondering if there is a way I can return it without a receipt. It is completly new and unopened, I just got it today. I want to return it for store credit so I can buy the glossy screen version and upgrade the hard drive to the 7200 RPM version. The only problem is that I don't have a receipt. Do you think the local Apple Retail Store will let me return it and give store credit? I'd do an even exchange in the store, but I think the 160 GB 7200 RPM drive is web order only (If it's not, please let me know).

Thanks in advance!

Message was edited by: Tilden Smith

15 inch Macbook Pro 2.33 ghz, Mac OS X (10.4.8), 2 GB RAM and 160 GB HD @ 5,200 RPM
  • Sarah Dolk Level 2 (390 points)
    I think you may order anything you want as far as upgrades go from the Apple Steore as long as you are willing to wait for it. But I can't imagine you'll get far at all without a receipt. Why don't you just go there and ask?

    I thought I wanted the glossy screen too, because pictures and vidio looked so good on it, but when I went to the Apple store to see them and there was a reflection of everything going on outside the store in the screen, I flipped immediately and went for the other screen.
  • Templeton Peck Level 9 (61,397 points)
    Doubtful. Call an Apple retail store and ask.
  • Rajesh Sharma Level 4 (3,730 points)
    They might be ok with it. You could just explain to the manager and see what they say.

    If you can take the card it was paid with, or better the person and the card it was paid with that would be better.

    Or - you could ask the person who bought it to pop in and get you a gift receipt.

    Best of luck
  • Tilden Smith Level 1 (50 points)
    Apple's customer service is great. They took it back without hesitation and gave me an Apple gift card so I could purchase the computer online. One of the many reasons to buy from Apple!
  • Rajesh Sharma Level 4 (3,730 points)
    Well done! Very pleased for you. Enjoy the new one.

    Best of luck