iTunes doesn't see my new iPhone

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Level 1

0 points

iTunes doesn't see my new iPhone

This is wierd- when I connect my new iPhone to my PowerbookG4, iPhoto pops up. But not iTunes.
The iTunes page doesn't see iPhone is connected. So I can't sync. I believe it could be my operating system is outdated. I've tried to download updated OS, but message I get after download is 'this system can't be loaded on your computer" or something like that. I have been able to download the latest iTunes software, so that's not the problem. I was able to initially activate the iPhone on my newer desktop iMac at home... which has 10.4.whatever. But lots of my stuff is on this older G4.
Now what

Message was edited by: Kurt47

PowerBookG4, Mac OS X (10.3.9)

Posted on Sep 6, 2007 4:49 PM

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Answer 1

Lyph3

Level 1

10 points

Sep 6, 2007 4:58 PM in response to Kurt47

Did you bother to read the required system specs?

Mac system requirements

* Mac computer with USB 2.0 port
* Mac OS X v10.4.10 or later
* iTunes 7.3 or later

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Answer 2

Kurt47 Author

Level 1

0 points

Sep 6, 2007 5:01 PM in response to Lyph3

Yes I know my system is old. But why do you think I'm unable to download up to date software. There are so many choices online... some I can eliminate.

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Answer 3

Bontemps

Level 2

310 points

Sep 6, 2007 5:02 PM in response to Kurt47

Just make sure the computer you want to synch has the latest version of itunes. And if itunes won't open and recognize the phone, simply unplug the phone and plug it back in. Usually works for me.

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Answer 4

Kurt47 Author

Level 1

0 points

Sep 6, 2007 5:09 PM in response to Bontemps

I've tried unplugging and plugging back in. Everytime iPhoto pops up... not iTunes

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Answer 5

Sep 6, 2007 5:18 PM in response to Kurt47

Kurt,

If your PowerBook G4 is running an OS that is older than 10.4 as well as an older version of iTunes, chances are, you're not going to be able to make the iPhone sync with iTunes. My advice would be to copy your songs and information to a thumb drive/CD/DVD/external hard drive and put them onto your home iMac. Since the phone obviously works with this machine, it may be your only choice.

Sorry that I couldn't be of better assistance.

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Answer 6

Sep 17, 2007 9:50 PM in response to Kurt47

I've had this same problem on two different computers, two different days. One solution was as simple as restarting iTunes (more than once for some reason), though I'm sure you tried that already. Another solution: Are you using the right USB cable? Even though the older cables work with the iPhone, use the specific 'iPhone compatible' cable, like the one that came with your phone. I did this and it worked for me.

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