Upgraded to itunes 7.4.0.28 tonight, and now it doesnt see Outlook!

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Upgraded to itunes 7.4.0.28 tonight, and now it doesnt see Outlook!

So i found out today that apple released the newest version of itunes (7.4.0.28) that will include ringtones for my iphone. i raced home from work to download and install the latest version.

After installing and rebooting, i opened itunes and hooked up my iphone. As it was syncing, i clicked on the "info" tab in itunes under the iphone. In the "calendar" part of the page it says "no supported calendar application can be found". what the heck?? i have outlook installed and it worked before the upgrade! also, under the same "info" tab, where you can select the mail account and contact list source to sync with, outlook isnt an option. my only options now are windows address book and yahoo address book. where did outlook go?

i tried surfing forums, uninstalling and reinstalling, and doing a "repair" on the itunes installation. nothing has worked. itunes has no clue that i have outlook installed now after this upgrade.

HOWEVER, i just read that i have to have outlook 2003 or 2007. i have outlook 2002.

... but it worked before?

any ideas?

thanks in advance,

william

dell inspiron 9300 laptop, Windows XP

Posted on Sep 6, 2007 7:32 PM

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Answer 1

Sep 6, 2007 9:05 PM in response to alpine0000

i'm in the same boat. i have hundreds of contact in outlook. i need to know how to sync them to my iphone.

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Answer 2

Sep 6, 2007 10:47 PM in response to alpine0000

I have the exact same problem. Does Apple look at these forums and create patches? Is there a way to recover the previous version of Itunes?

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Answer 3

alpine0000 Author

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Sep 7, 2007 12:24 AM in response to dochopkins

i have no idea if apple looks at these and tries to fix the problem. i hope so, but i highly doubt it...

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Answer 4

Sep 7, 2007 8:46 AM in response to alpine0000

I had the same problem yesterday. No mention that they no longer suport the 2002 version before you make the upgrade. I spent half the day trying to resolve the issue until I finally deleted itunes and installed an older version I found on my hard drive. No I have outlook back but I have to replace all my music files because the library wouldn't load because an error message said that the library was made with a newer version. P.S. I also lost music I paid for. I have an older install version I can email to you if you need it.

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Answer 5

Jennifer_B

Level 4

1,760 points

Sep 7, 2007 9:14 AM in response to alpine0000

Alpine,

As listed in the minimum system requirements, the iPhone supports syncing with Outlook 2003, Outlook 2007 and Outlook Express. You can find the system requirements on the iPhone box, and also in this article:
http://docs.info.apple.com/article.html?artnum=305703

Hope this helps,
Jennifer B.

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Answer 6

grisjuan

Level 1

0 points

Sep 7, 2007 9:52 AM in response to Jennifer_B

This happened to me too on Outlook 2007 and Windows Vista Ultimate.

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Answer 7

Sep 7, 2007 1:22 PM in response to alpine0000

I was having the same problem up until this morning when I install version 7.3.2.6 of Itunes; I am now able to sync my calendar 🙂

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Answer 8

Sep 7, 2007 5:23 PM in response to alpine0000

I just did the same upgrade 7.4.0.28 and I have Vista with office 2003 and i got the minigling data error. any ideas?

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Answer 9

dewood87

Level 1

0 points

Sep 7, 2007 6:26 PM in response to alpine0000

I had the same problem. The comments here really helped me a lot. I uninstalled iTunes 7.4 using the instructions on the Apple Support pages, then installed iTunes 7.3.2 from filehippo.com. Now it sees my calendar again and appears to be synching appropriately. I hope that Apple fixes this glitch in the later versions of iTunes.

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Answer 10

alpine0000 Author

Level 1

0 points

Sep 7, 2007 11:49 PM in response to alpine0000

hey guys,

Im the original poster here. FYI, i installed office 2007 and now everything seems to be back to normal. i guess the most recent version of itunes doesnt support outlook 2002, which kinda annoys me that they dont warn you before you upgrade. anyhow, anybody else who has this problem, youll have to upgrade to outlook 2003 or outlook 2007 and things will work again.

cheers!

william

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Answer 11

Sep 8, 2007 12:29 AM in response to dewood87

Thanks, that worked great (finally). I tried the first time, but didn't follow the support instructions on uninstalling ITunes, and it failed. Once I followed the support suggestions, it worked.

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Answer 12

Sep 8, 2007 6:57 AM in response to alpine0000

i had the exact same issue. iTunes was working great until i installed the latest version of itunes 7.4 last night. Now iTunes can no longer find Outlook as an option for syncing email, contact, calendar. This is horrible. I spent the better part of 2 hours uninstalling itunes 7.4 and reinstalling older versions of itunes all the way back to 7.3.0. To no avail ... nothing fixes the problem. In any case it was working great until the installation of the 7.4 version which seems to have changed something that I cannot fix.

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Answer 13

Nathan C

Level 5

6,266 points

Sep 8, 2007 7:08 AM in response to alpine0000

alpine0000,

Apple Discussions is a user to user support forum. Most of the people who post here do so voluntarily, including myself. If you would like to send feedback to Apple in regards to a feature request, or issue you see with Apple Hardware or Software the link is:
http://www.apple.com/feedback/

For the iPhone specifically it is linked from that page to this link:
http://www.apple.com/feedback/iphone.html

Personally, I can understand your frustration. I have been in similiar situations with hardware or software in the past dealing with hardware from other companies.

The system requirements for the iPhone syncing contacts with Outlook do state Outlook 2003 or 2007, and can be viewed here:
http://docs.info.apple.com/article.html?artnum=305703

Unsupported configurations may work for some people, but may also have issues that can not be resolved. Outlook 2002 was not a supported configuration.

However, Windows Address Book on Windows XP SP2 or Windows Vista is supported, and you may be able to export your contacts from Outlook to Windows Address Book.

Hope this helps,

Nathan C.

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Answer 14

Fab7000

Level 1

0 points

Sep 19, 2007 3:44 PM in response to alpine0000

Hi Alpine - and everybody else (especially the guys from Apple)

I have the same problem as Alpine, however, i have XP Pro with Outlook 2003 installed. When I upgraded, all the update fields on the "info" pane are suddenly blank, and the calendar area simply states No Supported Calendar Application Can Be Found.

I've followed the instructions for reinstall and everything, and even after I rolled back to an earlier version of Itunes, the problem still exists...

What is happening?

Hope somebody has a clue,
Much appreciated,

FAB

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Answer 15

Sep 19, 2007 4:44 PM in response to alpine0000

I updated to the latest iTunes and it won't sync my contacts or calendar from Mac either (using address book and iCal).

- James

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