Previous 1 2 3 Next 41 Replies Latest reply: Jan 7, 2009 3:07 PM by bokbok
raspberryaddiction Level 1 Level 1 (15 points)
In trying to sync the iphone; I can't get contacts or calendar or mail to sync, it says it cant do it because syncing has been disabled. ??
I click yes to enable, then it says syncing cannnot be enabled on this computer..

what gives. what must I modify?


imac, Mac OS X (10.4.10)
  • Peter Strickland Level 1 Level 1 (20 points)
    Having the same problem and waiting for help
  • Jesse Vohs Level 1 Level 1 (5 points)
    I'm also having the same problem. It's been a week or so since the last sync, no settings have been changed since then, running iTunes 7.4 on 10.4.10.

    It says "iTunes cannot sync information with the iPhone "My iPhone Name" because syncing has been disabled on this computer. Do you want to enable syncing?" (y/n)

    Clicking yes gives a dialog with "Syncing cannot be enabled on this computer".

    What's this? I worked great the last time I synced.
  • raspberryaddiction Level 1 Level 1 (15 points)
    The solution is to upgrade itunes to 7.4.1; apples upgrade page is tricky; you HAVE to enter your email to get the download....
  • William Moree Level 1 Level 1 (0 points)
    I have the same problem, waiting for an answer.
    "syncing has been disabled." I click yes to enable, then it says "Syncing cannot be enabled on this computer"

    I'm running:
    G4 FW800
    OS X 10.4.10
    iTunes 7.4.1 (2)
    iPhone 8GB

    Restarting will usually let me sync for awhile, but the problem comes back.
  • raspberryaddiction Level 1 Level 1 (15 points)
    Try reinstalling itunes 4.7.1 and get it to sync on the reinstall
  • andertoons Level 1 Level 1 (0 points)
    Getting the same thing running 7.4.2. A call to Apple had me running all the disk repair stuff which helped, but I've done that three days in a row now; not the solution by far.
  • chicitystar Level 1 Level 1 (0 points)
    Same problem. You would think there was an option in system preferences to enable/disable syncing. I spotlight searched syncing to no avail. I started having this problem after I hooked up a friend's iPod to my system.
  • Stephen Dunn2 Level 1 Level 1 (0 points)
    Hello all,

    I had the same problem and I poked around a bit to get it to work again.

    Here is what I was able to observe, so my experience may be a bit different than yours. I was able to sync all the songs and movies that I would like but could not sync contacts, calendars, email accounts or bookmarks (basically anything on the "Info" tab in iTunes). Any time I tried to sync those items I was blocked by the "Cannot enable sync..." message. If I tried to only sync the music and videos it would sync fine.

    It has only been fixed for about 15 minutes so I don't know if the fix will persist or if if will revert to its' stubborn ways. But here goes.

    I quit iTunes, Mail, iCal and Address Book and moved the following directory
    ~/Library/Application Support/SyncServices
    to a temporary location (Desktop for instance). The '~' means in your home directory.

    I then restarted iTunes, Mail, iCal and Address Book and connected my iPhone.

    I went back to the Info tab in iTunes and reset all of my sync prefs for contacts, calendars, email accounts and bookmarks. If all the iApps listed above are running then you should get the selection list populated in the Info tab of iTunes. It may take a moment or two to read that data from the disk but it should show up. If, for instance, your groups in Address Book don't show up just sync all, and it will pull in the groups and then you can go back and select only the groups you are interested in syncing and re-sync.

    If all this works, as it did for me, you can delete the old SyncServices directory you set aside because it will have been recreated by iTunes.

    I hope this works for everyone. Good luck.
  • Damon M. Level 4 Level 4 (3,695 points)
    Try opening isync in Finder -> applications
    then open isync preferences and see if there is a check box to enable syncing on this computer.
  • msqskyblue Level 1 Level 1 (0 points)
    I just tried this and it looks like it works.

    I also let it "replace" my contacts and calendar this time, after making sure i had nothing important on iphone that wasn't already on my computer -- not sure if that matters for this fix.

    Thanks so much.
  • chriscoyier Level 1 Level 1 (0 points)
    Having the exact same problem. I tried opening the iSync program but it bounces in the dock indefinitely.
  • chriscoyier Level 1 Level 1 (0 points)
    Deleting the SyncServices folder as mentioned above worked for me!
  • Shaw52203 Level 1 Level 1 (0 points)
    Finally something that worked!! I did have to restart my computer also though.

  • brianPhD Level 1 Level 1 (0 points)
    I am having the same problem. The computer hits and error and tells me that contacts could not sync because my iPhone was disconnected (and it was sitting in the dock). I did go into the info tab and deselect contacts sync and everything syncs fine. Hopefully, they will have this issue fixed SOON!
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