Significant Difference in iPhone Models

I purchased a new 4 GB model (closeout) to replace my 4GB refurb model.

I had to return the refurb (1 day outside of 14 day price guarantee) so as to get a refund (minus the 10% restocking fee). The new lower price one was a "closeout" model.

Anyway, I have noticed a significant difference in the clarity of the screen. The display on the refurb model was crystal clear. The screen on the new one seems more washed out. Not bad, but definately not as bright and clear as the other one.

Another difference I noticed is the new one does not have a slight recess where you plug it into the holder. The refurb model I had you could definately feel the recess. Also the holder socket is raised about twice as much on the new model.

I was wondering if anyone else has noticed the difference in the clarity of the screen. My guess is that it is either by a different manufacturer or they switched to a price reduced screen.

I want my refurb model back!



-Al

Compaq SR2180NX, Other OS, Windows Vista

Posted on Sep 9, 2007 8:37 AM

Reply
32 replies

Sep 9, 2007 9:27 AM in response to SWL

Lower price.

When they first annouced the price reduction I read a post on this board about a $150 discount. There was a phone number given in the post so I called it and sure enough after waiting 1hr 30 minutes on hold the Apple rep put thru a transaction to refund me $150. The system rejected it saying I was just outside of the 14 Price Guarantee period. So the rep said I would have to return the iPhone (shipping prepaid by Apple) and buy another one to get the lower price. So I did.

-Al

Sep 9, 2007 11:07 PM in response to iTeams.mobi

There are two different screens made for the iPhone. One ***** and the other doesn't. Check out this article from Yahoo Finance (bracketed) it may help you determine which one you have.

[If you've been toying with the idea of buying an iPhone, here's something you want to read. Computerworld recently came across complaints that some iPhone touchscreens are better than others. Several iPhone users have posted images of side-by-side phone comparisons that show screens on iPhones with Panel ID 7 are darker, fuzzier, and display a visible grid of dots across the screen. Those who have noticed a significant difference in their iPhone's screen quality have taken their complaints to Apple's support forums, and some even went as far as exchanging their iPhone.

One way to find your iPhone's screen information is by tapping in 3001#12345# on the phone keypad and hitting the Call button, which puts it into Field Test Mode where you'll find the "LCD panel ID" number. Phones with a panel IDs that start with 7 are the ones people are complaining about, while the those that begin with a 5 are brighter, sharper, and don't show a grid pattern. Computerworld says users have several theories about the faulty touchscreens, such as registration problems between the touchscreen and overlay to differences between screen suppliers. Toshiba, Sharp, Epson, and Matsushita Display Technology all supply Apple with screens for the iPhone, according to reports, so who knows which company is supplying the dimmer screen.

I, for one, know that if I paid over $600 to be the first with an iPhone, I'd want complete satisfaction, and that would include a touchscreen that's sharper and brighter. How about you? Has anyone else noticed this problem?]

Sep 10, 2007 3:28 AM in response to larrym84

My LCD also starts with a "7" but I think that the LCD is sharp, the brightness varies based on the level that I put in settings and I am happy.

It may be that some "7" LCDs are bad but I have also been of the opinion after 60+ days of my personal hands on experience and reading these threads that there are some QC issues and it may be that not all LCD beginning with a 7 are in fact bad.



mikeab 🙂

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Significant Difference in iPhone Models

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.