My classic is crashing constantly, here's my video of it...

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Level 1

15 points

My classic is crashing constantly, here's my video of it...

Hey guys.. I come from the iLounge forums, thought you should see it over here too....
Brand new 160 gb classic.

http://www.youtube.com/watch?v=c5mTmeXc5eA

Macbook, Mac OS X (10.4.10)

Posted on Sep 10, 2007 5:35 PM

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Answer 1

Sep 10, 2007 5:43 PM in response to Justin Horne

Wow these iPods are even worse than the 40GB 4th Gens...

Keep us updated man! I'll subscribe for updates.

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Answer 2

Justin Horne Author

Level 1

15 points

Sep 10, 2007 5:53 PM in response to Justin Horne

Some more.. Just a copy and paste from the other forum, don't take offesne, but I'm telling the same stuff, so...:)

Well, I figured I'd alert Apple. I'm on hold with tech support, with an estimated 15 minute wait. Probably stuck behind hundreds of people who can't gets the "do not disconnect" message to go away...
In the meantime, the iPod has gotten worse. I now can't even get it t oturn on, it'll show the apple logo a while, start to show the main menu, then crash again.
Wow...

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Answer 3

aantono

Level 1

4 points

Sep 10, 2007 6:26 PM in response to Justin Horne

I am having the same problem. Even took the iPod to the Apple store for a replacement, but the new one is exhibiting the same problem. Apple better come out with a software fix for this soon.

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Answer 4

deggie

Level 10

167,177 points

Sep 10, 2007 6:31 PM in response to aantono

If you can, try it on a different computer. If it works there the problem is somewhere on your computer.

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Answer 5

Justin Horne Author

Level 1

15 points

Sep 10, 2007 6:44 PM in response to deggie

Maybe aantono can, but I can't, only one computer.

However, at the suggestion of an iLounge user, because the problem dows seem to be art related, I've taken all the album art off the iPod (uncheck the display album art box) and the problem seems to be gone.

Something is happening with the iPod and it's use of artwork...
I'm in the process of wiping all art from the library and redownloading it through the "get album art" menu.

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Answer 6

Sep 10, 2007 7:26 PM in response to deggie

Don't you just hate it when someone pipes in and tells you that whats happening isn't happening. Geeze---this is a major mess up and still no word from Apple on the fix.

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Answer 7

Proggie

Level 4

1,328 points

Sep 10, 2007 9:05 PM in response to Justin Horne

To help narrow things down, how are you getting artwork onto your tunes? Do you add your own by downloading images and copy/pasting them in iTunes, do some of them come preloaded with artwork from other sources, or do you have iTunes add them automatically? What sizes of artwork do you typically have (dimensions & file size)?

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Answer 8

Justin Horne Author

Level 1

15 points

Sep 10, 2007 9:44 PM in response to Proggie

Prior to today, I had iTunes grab all the art that it could autoticlly, and filled in as much as I could of the rest using mostly Amazon
At the suggestion of an iLounge poster, I wiped off ALL the iTunes art from the iPod. The iPod quit freezing.

I then totally wiped out all the art from my library (GAH!!!!) and had iTunes automaticly redownload as much as it could.
Synced this to the iPod...
iPod started freezing exactly as before.

There's a glitch in some piece of software. Considering where the freezes happen, it has to be something with how the iPod is retrieving the stored art to display on the main menu...
If it matters, I'm a C2D Macbook running 10.4.10, with all updates to all software..
Not to brag or anything, but I'm a relatively 'advanced' mac user... I only say that because I've been on these forums and others long enough, I've seen some funny stuff done by users.. point is, it's the iPod, not me.

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Answer 9

Proggie

Level 4

1,328 points

Sep 10, 2007 9:49 PM in response to Justin Horne

very interesting... I wonder if it's something with the iTunes artwork specifically or artwork in general. Thanks for the update

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Answer 10

Justin Horne Author

Level 1

15 points

Sep 10, 2007 10:17 PM in response to Proggie

No problem.

I'm just as curious as you are, and looking forward quickly to a resolution.
Does Apple read these forums?
I called tech support, but they were rather useless.
In all honesty, I Was offere a replacement, but I declined, as I don't ffeel it's a hardware issue, so I'll wait it out until Apple says something.

As an early adopter, I actually EXPECTED bugs. I didn't expect the iPod to be useless, and in my case, it essentially is, unless I disable all art. Also, I'll be one of the first to say: Without art, the new interface is ugly.

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Answer 11

Proggie

Level 4

1,328 points

Sep 10, 2007 10:24 PM in response to Justin Horne

i too expected some bugs, but not so many MAJOR ones (crashing, no video out for old docks/cables, slow cover flow..). Did you submit feedback to apple via the ipod feedback page?

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Answer 12

Justin Horne Author

Level 1

15 points

Sep 10, 2007 10:37 PM in response to Proggie

I have not, do you have a link, I cna't find it?

Also, on a semi related note, from reading iLounge, it doesn't seem the lack of video out is a bug... The seem to be forcing you to use Apple chipped products (universal dock, new video cables, etc.)
Considering I have a dock (non universal) and video cables (both of which are APPLE products and do the EXACT same things as the ones they want me to buy for $50 EACH), I'm very annoyed that these do not work, purely by Apple's choice.

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Answer 13

Proggie

Level 4

1,328 points

Sep 10, 2007 10:47 PM in response to Justin Horne

http://www.apple.com/feedback/ipod.html though it hasn't been updated to include the classic.

Yeah i read about the authentication chips too, and I'm still hopeful that this is an overreaction and something that can be fixed via firmware. I have a keyspan AV dock that I only used a couple of times before my 5.5 80GB was stolen and I was looking forward to using it with the classic.

I'm even more annoyed that the camera connector doesn't work with the classics either! This doesn't seem to have any reason for not working since there even isn't a new version of the camera connector. I take a lot of photos and I rely on the connector to offload flash cards. Disgraceful that Apple removed support for it, and many other things without saying anything on the classic webpage. Games don't work either! shame shame..

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Answer 14

Justin Horne Author

Level 1

15 points

Sep 10, 2007 10:58 PM in response to Proggie

Haha, you too?
iLounge reviewers/commenters more or less said good ridance to the Camera connectors death, but I use it too!
I use a Canon 20D, and only have 2 card to shoot it on. Sure, the CC was rather slow and it sucked down battery, but honestly, I liked it... In a pinch, it's a great way to avoid carrying a laptop to dump a card on, and it always worked reliable in the past for me.

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Answer 15

Proggie

Level 4

1,328 points

Sep 10, 2007 11:13 PM in response to Justin Horne

yeah..i currently have an XT/350D but hoping to upgrade to a 40D at some point (once Aperture supports it), and the camera connector was a huge help when i was on trips away from my powerbook. It was slow and sucked the battery juice, but I synced in the evening in the hotel room while getting dinner or taking a shower and it was done when I got back, and I recharged overnight, so those issues weren't a problem for me. I'd rather have it with those issues than not be able to use it at all. I'd welcome an upgrade to a faster one (if they're working on it), but that doesn't mean that the old one should cease to function without a good reason.

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