Unable to login into Chase.com

I have a Chase credit card and have never had a problem. I access them from the main chase.com address that is redirected to this:

http://www.chase.com/PFSCreditCardHome.html

Maybe you have a preference set wrong. I have plug-ins, Java, and JavaScript enabeled and 'Block pop-up windows' unchecked. Cookies are set to Always.

I too have no problems accessing my Chase accounts.

I also suspect the Router. Plug your Ethernet cable directly into your Computer and see if the site is accessible. You'll need to check your System Preferences>Network>Show drop down menu to make sure Ethernet is selected (also move it to the top of the list and uncheck the other options). Select Apply. If Chase is accessible in this instance, make sure you are using the latest firmware for the Router.

If you are using the latest firmware, go back to your System Preferences>Network>Airport>TCP panel and enter 4.2.2.1 and 4.2.2.2 in the DNS servers box (separate lines). Select "apply". Also, in the Show Menu, make sure you reselect "airport" and drag it to the top of the list, deselecting the other options. Select "apply". Then restart Safari and try the Chase site.

Message was edited by: Hawaiian_Starman

If the Ethernet cable coming directly from your Cable Box does not remedy the problem, then I'd say the problem is with your Cable Box or IP, rather than the Router. Have you discussed this matter with your Internet Provider?

You're welcome.

Regarding Verizon, remember they are not too Mac friendly. Explain to the technical rep you have had no problems accessing the Chase site with your computer using other IPs. Also, explain you have used their DNS codes, but to no avail (4.2.2.1 and 4.2.2.2 belong to Verizon). Do not mention you are using a 3rd party Router, as they may quickly point in that direction to find fault.

2 weeks ago we opened a new credit card with account with Chase. We had too—they had become the holder of our Rewards. From day one we could not access their site past the login. After a dozen new Authorization codes, Chase blamed AT&T and AT&T blamed Apple (Safari). I returned to Chase and they finally agreed that Chase.com does not recognize Safari. They recognize Firefox, but that did not work for me either. Finally a Supervisor suggested I download iCab which worked right away—not as clean as Safari usually looks but we could access Chase.com and login. We were advised with Safari to clear cache and do not store bookmarks, and if our IP is changed which happens if you turn your DSL modem off, Chase will not recognize you. I will use iCab strictly for Chase.com until either Chase.com changes or Safari changes or they decide to work together on this.

Hi guys . . .
Just chiming in here.
I log in to Chase with no problems, as several others have mentioned here.
I've used it with a pretty full cache & an empty cache.
With pop-up windows blocked and unblocked.
And I have tons of bookmarks.
I'm on Comcast highspeed, linkys modem & router.

Chase & Safari can work together just fine.
It's most likely some little setting in your networks.
Maddening, I know.

I have been having this problem for a while, and now I am convinced that the problem has something to do with Verizon DSL. I have successfully logged in via other ISPs. If you get more info from Verizon, please post it here -- I'd greatly appreciate it.

I had the same problem with chase.com and Safari. I upgraded from Tiger to Leopard and tried logging in. At the time, I forget my userid or password and entered it in wrong once. Since then, I was unable to log in using my correct info. Once I removed all my chase.com cookies I was able to log in just fine. It's an easy test - Give it a shot.

-Steve

scatterman wrote:
Ever since then I haven't been able to login to my Chase account via online banking. I am always given some error saying there unable to access the server from Safari. I don't have any problems loggin in from my PC laptop.

Just so you don't feel alone: Me too, with Verizon DSL.

Sorry I can't help.

Karen

This is so frustrating.. I just got my first Mac yesterday and have tried everything to log into my Chase online banking account but cannot access it on Firefox or Safari (I even tried the old Mac version of IE which was awful and also did not work).

I just spent around an hour on the phone with a Chase tech support guy who was not very helpful and just kept apologizing for the inconvenience. This is certainly a huge inconvenience..I keep track of all of my banking online and do not want to have to keep around my old Dell laptop simply to check my bank account.

The Chase guy finally told me the site has very limited troubleshooting guidelines for Firefox or Safari. I asked if they were doing anything to fix these problems and he basically said no, it was set the way it is and I'm out of luck. I don't know what I was expecting to hear because I have read through multiple message boards on this same problem, but I still can't believe Chase would just ignore the needs of all of its Mac-using customers.

I am still holding out hope that my parents' wireless network is causing the problem and I will be able to log on from my school's network when I return after Xmas break..

I am having the same problem trying to log onto Chase.com also.

iCab worked for me too (not a pretty browser though).

I use Safari with Verizon DSL at home and cannot log on.
I use Safari with Evenlink DSL at work and can log on.
I have tried Safari at a friends house with Comcast Cable and can log on too.

All are on Macs - some on Tiger and mine is on Leopard.

It seems to me to be something with my router (which is an old Linksys) or with Verizon.

I am going to move a new Airport Extreme in to replace the Linksys router, and I will also try logging in at my parents house (they have Verizon DSL) - hopefully these 2 things might rule out the router.

I think it has something to do with Verizon DSL.

It might be worth someone with this specific problem and using Verizon DSL explicitly reducing their MTU to 1472, just so that any outgoing packets are definitely not being fragmented and possibly thrown on the floor by something between their network and the servers at Chase.

For a wired ethernet connection on your Mac, using System Preferences/Network, select your local ethernet connection, then Ethernet tab and configure manually (advanced), then change the maximum packet size down the bottom to a custom size that is 1472, then see if anything good happens as a result. For DSL, 1472 is the largest value that is useful anyway, and just maybe that might resolve the problem...

My other guess would be to try a different DNS provider (eg the DNS servers provided by www.opendns.com), but people with Verizon DSL have already tried it and it didn't help I think?


ted.h.