iPhone Restore Not Working

Question

Level 1

11 points

iPhone Restore Not Working

Hello there.

Whenever I try to restore my Iphone 8GB through the itunes restore button, itunes goes through all the necessary steps, with no errors. However, it hangs on the process "Restoring iPhone Software..."

that is to say, the process just keeps going on and on, and looks as if nothing is happening. The little green bars just keep sliding across the progress bar, and I don't think it takes 30 minutes to restore it (at least it never has for any other iphone restore or ipod restore).

Any way I could do a manual restore, or make itunes do it properly? Help please.

Message was edited by: Host

dell xps gen 2 , ipod gen 3, ipod gen 5, and bricked iphone., Windows XP

Posted on Sep 12, 2007 8:22 PM

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Answer 1

dani_pi

Level 1

15 points

Sep 12, 2007 8:24 PM in response to RustedBass

Did you try to reset it by holding the sleep/wake button and home button at the same time before you tried to restore it?

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Answer 2

RustedBass Author

Level 1

11 points

Sep 12, 2007 8:26 PM in response to dani_pi

Do you mean BEFORE the restore process? I think I did. Now, whenever I try to stop the restore process, the phone boots in recovery mode... But Itunes is having trouble restoring the phone like its supposed to do... Thats the problem.

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Answer 3

dani_pi

Level 1

15 points

Sep 12, 2007 8:30 PM in response to RustedBass

I had an issue with restoring my iPhone but when I brought it to the Apple Store they were able to do it without a problem. Did you try calling Apple Care? Or do you live near an Apple Store?

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Answer 4

RustedBass Author

Level 1

11 points

Sep 12, 2007 8:37 PM in response to dani_pi

I made an appointment at a store for tomorrow... Theres a million problems with my phone...

For example, whenever the thing goes into standby, I can't turn it back on for some reason. So, Im looking for them to replace it tomorrow. I love the phone, I treat it like a baby, and its still not working... So I just want them to replace it without that restocking BS.

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Answer 5

dani_pi

Level 1

15 points

Sep 12, 2007 8:49 PM in response to RustedBass

You're under warranty, they should be able to swap it for you.

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Answer 6

RustedBass Author

Level 1

11 points

Sep 12, 2007 8:56 PM in response to dani_pi

Lets hope they dont give me any nonsense...

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Answer 7

dani_pi

Level 1

15 points

Sep 12, 2007 8:57 PM in response to RustedBass

If anything ask to speak to a manager and plead your case. If you can duplicate the issues in the store there shouldn't be a problem. Are you within your 14 days?

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Answer 8

RustedBass Author

Level 1

11 points

Sep 12, 2007 8:58 PM in response to dani_pi

No sir. I got it the day after release.

Will that present me with a problem?

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Answer 9

dani_pi

Level 1

15 points

Sep 12, 2007 9:00 PM in response to RustedBass

No, you're still covered. But if you were within your 14 days you could bring it back and exchange it.

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Answer 10

RustedBass Author

Level 1

11 points

Sep 12, 2007 9:06 PM in response to dani_pi

So... Now im not going to be able to exchange it for a new one?

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Answer 11

dani_pi

Level 1

15 points

Sep 12, 2007 9:11 PM in response to RustedBass

No, you should still be able to swap it for a new one. Either that or they will send it out for repair. But you did say you are having more than one issue, right? If they say you need a repair ask to speak to a manager and tell them about EVERYTHING and they just might be able to help you out.

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Answer 12

RustedBass Author

Level 1

11 points

Sep 12, 2007 9:20 PM in response to dani_pi

Ok then. Thanks for all your help. Ill post back tomorrow evening with my report. Wish me luck :P

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Answer 13

dani_pi

Level 1

15 points

Sep 12, 2007 9:27 PM in response to RustedBass

No problem and good luck!

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Answer 14

Sep 12, 2007 11:56 PM in response to RustedBass

Well as someone who got their iPhone replaced today I can promise you that you will NOT be getting a NEW iPhone. You will be get a refurbished iPhone. Mine looks like new, but is indeed a refurbished iPhone. My problem was a faulty antenna and the problem was intermittent. I was able to reproduce it twice at 2 differnt Apple Stores but not at my appointment they didn't care, heard my story and setup the replacement. Overall great service and the new one is working great.

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Answer 15

RustedBass Author

Level 1

11 points

Sep 13, 2007 7:36 AM in response to Craig Thomasian

Does the refurbished one look as good as new, in other words, could it pass as a new one?

Are there scratches, marks, or anything discernible that would indicate that it is used?

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