SOFTWARE SERIAL NUMBER REQUEST??

Question

Level 2

495 points

SOFTWARE SERIAL NUMBER REQUEST??

Hi all

This morning when I started up Motion 3 it asked me to enter my serial number. The timing of this request is quite bizarre as I installed the FCS 2.0 update months ago, and have used Motion 3 many times since then. I have not recently software update the application either [ie Software Update for incremental BUP]. Anyhow, my point is that I tried entering my original Motion Serial Number [from when it was a standalone app], then the FCP Production Suite Serial Number, then FCS 2.0 Upgrade Serial Number and NONE OF THESE WERE VALID as per the message!

Does anyone know what serial number / version etc it is asking for because they are all valid!!!! and not some dodgy copy that some kid's been distributing illegally!!!

FUNNY THING HOWEVER, this serial request occured when opening Motion 3 from the application icon situated on my dock - I then tried opening Motion 3 from my most recent project [the one I need to work on immediately] and it opened without problem / without asking for my serial number [whichever one it is referring to that is!].

ANY IDEAS, this is very concerning...

Motion version 3.0.1, FCP 6.0.1 etc

G5 DP 2GHz / OS X 10.4.10, 1 GB Ram, Mac OS X (10.4.10), Motion 3.0.1

Posted on Sep 13, 2007 1:17 PM

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Answer 1

Sep 13, 2007 3:53 PM in response to Mitchell_101

Howdy,

I'd call Apple Pro Apps support, as they do give free support for install issues, which serial number stuff would definitely fall into.

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Answer 2

Sep 13, 2007 4:09 PM in response to specialcase

Is this what you're talking about SC?
http://www.apple.com/support/products/provideo.html
$799 hardly free.

I believe Apple has 90 day phone support on software + hardware after purchase date without additional support purchase i.e. Apple Care for hardware or Pro support for Final Cut.

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Answer 3

Sep 13, 2007 7:42 PM in response to  Certified

I have a sneaking suspicion that if your valid license stops functioning, they will probably help you with that. You paid for the license.

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Answer 4

Mitchell_101 Author

Level 2

495 points

Sep 13, 2007 9:41 PM in response to specialcase

Yes many valid licences for all versions since FCP 1.0!

One of the main reasons I've posted this enquiry too is to see if it happening to other users...

FUNNY THING IS, about half an hour later I attempted to reopen Motion via the App Icon on the Dock and it opened up without an issue... Quite bizarre.

So in summary,
1. could not open via dock application icon without asking for serial numbers which when entered did not validate
2. could then open motion via double clicking on an existing project
3. then 1/2 hour later could open motion via dock application icon without prompt for serial number

Fortunately it is working now, but I hope it does not occur again when I am under more pressure than this morning. I will get in touch with apple and post their reply / the path taken, if any, to ensure there is no repeat of the issue.

BR all and thanks for the responses

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Answer 5

Sep 13, 2007 10:05 PM in response to Mitchell_101

Good for you because I called 1-800-my-apple under the pretense of experiencing your situation and they did not offer support without a valid AppleCare Professional Video Support registraion. I already had a suspicion that would be the case though...

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Answer 6

gmarceau

Level 1

0 points

Nov 15, 2007 8:32 AM in response to Mitchell_101

SAME PROBLEMS!!!

Suddenly after the pro app update and individual updates I have to re-enter the serial # info and it comes back as incorrect. Tried it 8 X's.

I'd wait to do this update!!!!

This has happened on two machines so far. The other 6 will wait.

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Answer 7

Ollie.g

Level 1

116 points

Nov 15, 2007 3:33 PM in response to gmarceau

omg please help.. can i not just resort back to last update? how do i do this?
I'm really pushed for time at the moment, and wished i never installed these updates.
I would rather install them at a later date, when I'm not under pressure.

Many Thanks

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Answer 8

Nov 15, 2007 4:02 PM in response to Ollie.g

You might try renaming this:

/Library/Application Support/ProApps/Final Cut Studio System ID

You'll be prompted for your serial # next time you start up one of the Studio apps...

Patrick

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Answer 9

Ollie.g

Level 1

116 points

Nov 15, 2007 5:46 PM in response to Patrick Sheffield

sorry, what do u mean rename. I can locate the file, but do what with it?
if i move it out of the folder, i am still prompted for serial.
Oliver

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Answer 10

Nov 15, 2007 5:56 PM in response to Ollie.g

I meant - change the name of it, but moving it out works too. Now enter the correct serial - get it off your booklet that came with your software. Sometimes the ID file becomes corrupted and re-creating it (by moving it out or renaming it and letting FCP/Motion/DVDSP make a new one) helps...

Patrick

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Answer 11

Nov 16, 2007 12:23 PM in response to Patrick Sheffield

Patrick means this:

http://docs.info.apple.com/article.html?artnum=303184

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