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Display of dark images/video

46181 Views 634 Replies Latest reply: Oct 19, 2007 9:58 AM by kurtjmac RSS
  • Wei Yang Level 1 Level 1 (0 points)
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    Sep 14, 2007 8:45 AM (in response to Sammy26.2)
    When's your appointment? I have one at 4:30 and I'm not sure if it's worth keeping. Please let us know as soon as you can. And good luck.
    Macbook Pro C2D 15", Mac OS X (10.4.8)
  • Sergey Dayts Calculating status...
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    Sep 14, 2007 8:45 AM (in response to Sammy26.2)
    Thank you, keep us updated.
  • Wei Yang Level 1 Level 1 (0 points)
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    Sep 14, 2007 8:53 AM (in response to Sammy26.2)
    Alright, good luck. If there is any silver lining, Apple probably uses more than one OEM for their displays. Some people have reported to have good screens. So we may just be looking at one bad manufacturer out there. I've been a bit disappointed with Apple's quality control these days, but their service is always top-notch. I'm hopeful that we can all get units with screens that are more acceptable. Thanks for taking the first plunge.
    Macbook Pro C2D 15", Mac OS X (10.4.8)
  • smroepe Calculating status...
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    Sep 14, 2007 8:59 AM (in response to Wei Yang)
    maybe its good that mine hasnt shipped yet after all...
    Macbook Pro 15", Mac OS X (10.4.10)
  • bradco Calculating status...
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    Sep 14, 2007 9:38 AM (in response to Sammy26.2)
    I purchased my unit yesterday evening in Chandler, AZ and immediately found the screen issue watching the first movie I tried. Ironically it was a movie I purchased from iTunes.

    If there is no software workaround, I will be returning my unit. The quality is not acceptable for a video/photo device. Not sure about an exchange until I am assured the new unit is better.

    I did notice that on my unit the blacks improve if I tilt the device forward. But the tilt is so great that the other colors wash out and reflections kick in. I hope this is just a contrast setting.

    My fear is that the contrast was preset to compensate for a hardware selection decision so that the home screen looks deep black, or some other aspect that would be less impressive if the black levels were functioning normally.

    Thanks,
    Brad

    Message was edited by: bradco
    Intel mac mini, Mac OS X (10.4.10)
  • Sergey Dayts Level 1 Level 1 (35 points)
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    Sep 14, 2007 10:08 AM (in response to bradco)
    Well there have not been THAT many complaints, so I am hoping its just us, and the mac geniuses wont make a fuss.

    I have 300, pirates of the Caribbean 1 and 2, and v for vendetta, all set to dark scenes, just to show them tomorrow what I mean, it looks really awful.
  • SDLeMire Calculating status...
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    Sep 14, 2007 10:12 AM (in response to Sergey Dayts)
    My question is how are going to know the replacement doesn't exhibit the same issue? We'll have to take it home, set it up, synch some video and test it out just to see.
    iMac 20" Intel 2GHz, Mac OS X (10.4.10)
  • Sergey Dayts Level 1 Level 1 (35 points)
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    Sep 14, 2007 10:31 AM (in response to SDLeMire)
    There is really nothing else we can do. I am going back tomorrow, I am hoping that the replacements are from a different batch by then, and maybe have the issue fixed.

    I am glad that the problem is more widespread than originally thought, that means that Apple will hopefully resolve it faster.
  • bradco Level 1 Level 1 (0 points)
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    Sep 14, 2007 10:37 AM (in response to Sergey Dayts)
    My Genius Bar appointment is at 4:15 PST - let's see what they say!
    Intel Mac Mini, Mac OS X (10.4.10)
  • Wei Yang Level 1 Level 1 (0 points)
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    Sep 14, 2007 11:34 AM (in response to Sammy26.2)
    Sammy, keeping this thread alive for you. Hope the genius bar was able to resolve things for you. I have an appointment in 2 hours and I'm not sure if I should go.
    Macbook Pro C2D 15", Mac OS X (10.4.8)
  • gtsmith Calculating status...
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    Sep 14, 2007 12:15 PM (in response to Sammy26.2)
    Good screen here. Purchased a few hours ago in Palm Beach Gardens, Florida Apple Store. I've looked at dark images and viewed two or three dark sections of different movies under flourescent lights and it looks as good as a portable screen could look. I'm real happy!
    Mac Mini - Customised, Mac OS X (10.4.9)
  • Wei Yang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 14, 2007 12:23 PM (in response to gtsmith)
    That is really good to hear. At least there are good screens out there. If only there were some way to compare them. Thanks for the info.
    Macbook Pro C2D 15", Mac OS X (10.4.8)
  • Sergey Dayts Level 1 Level 1 (35 points)
    Currently Being Moderated
    Sep 14, 2007 12:25 PM (in response to Wei Yang)
    I just hope that when we get our exchange units ours get the good screens too.
  • myflyertrainsc Calculating status...
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    Sep 14, 2007 1:05 PM (in response to Sammy26.2)
    Ok, this post had me upset enough that I nearly decided to cancel my planned trip to the Apple Store today. I didn't, and through a quirk of good fortune, was able to purchase a 16g Touch. Loaded Independence Day, and some Firefly shows, and immediately saw what everyone is talking about.

    This may not be a bug, but rather a feature. The LCD in the Touch (I can not speak for the iPhone) has a very narrow viewing angle, and it is not quite straight on! If you hold it landscape style in your hands, you tend to have the unit slightly tilted, away from you. Rock the unit back and forth even in a brighter scene and notice there is one spot where the video looks the best. This is normal for many LCD screens.

    If you are looking directly at the Touch, so that you see your face reflecting off the glass of the screen, in dark scenes you notice the strange image. Tilt the unit backwards, until the reflection of the top of your head just clears the bottom of the screen and notice that the problem mentioned clears up. This is hard for me to explain, but I hope everyone can understand what I am saying.

    I am not defending the way the unit has been made, other than to say I suspect it was deliberate so that you are not watching the reflection of you own face in the glass all the time. I for one am satisfied that this is a reasonable compromise, thought certainly others will disagree.
    iMac 20" Core duo 2.0g, Mac OS X (10.4.10)
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