This is a 2nd problem I found while trying to create ringtones (separate from my previous post, "Unable to Create Ringones-Song No longer available for ringtone"
Here's what happens:
1) I purchased a song(s) with the intention of making them into/purchasing the ringtones for them. I made sure the song had a ringtone icon next to it in the Itunes store before I bought
2) I made sure my computer was re-authorized to play the songs, and was logged into iTunes/Apple
3) I double-clicked on the ringtone icon next to the song within my Music library. At this point, the ringtone customize/buy pane comes up at the bottom of the window (I'm like, 'Cool, here we go'). But then I am was asked to re-enter my Itunes/Apple password in a dialog box. So I do. Once I click the Login button, the dialog box goes away, and so does the Ringtone Customize/Buy pane at the bottom of the window (I'm like, 'This *****--what's the deal?').
I try this again and again, with the same outcome: Double-click the ringtone icon, asked to login, and then nothing happens---unable to customize my ringtone, or buy it.
Anybody have the same issues?
Self-Built (IBM motherboard, Dual-Core Pentium), Windows Vista
There's a discussion in the Phone section dealing with something similar to this. It would seem that the servers are having some problems at the moment. That could be what's causeing your troubles too.