iPhone causes windows blue screen when "Optimizing Photos" during a sync

I have a similar issue that makes me think that there is a bug in how the iPhone camera/camera roll communicates with Windows.

I sync my iPhone with two computers: an iMac for music, videos & photos, and my Dell Inspiron D860 running Windows XP for my e-mail, contacts, and calendar.

If I have taken a photo with the iPhone and either leave my iPhone in Camera mode, or have even left any photos in the "Camera Roll" album in the Photos app, then my Windows PC crashes immediately when I hook the camera up for a sync.

I get a blue screen warning of BIOS memory error and a message saying that Windows is shutting down to prevent further damage. So, I disconnect the iPhone and rebooth the computer.

When I either delete the Camera Roll images or simply set the phone to a different app, I can sync between the iPhone and iTunes on Windows XP flawlessly.

The irony here is that I have left the sync Photos box unchecked in iTunes on the machine running XP. So, technically, nothing in my camera or photos on my iPhone should even be communicating with software on the XP system.

I'm sorry for describing a problem that is so different than yours... I just noticed that you had no replies, and wanted you to know that you are not alone in having problems syncing the iPhone with Windows.

I am also seeing this problem and looking through the forums this seems to be a software problem not specific to the iPhone but more about iTunes. I can't believe I've seen some threads back to 2005!! and this hasn't been fixed.

Ditch MS Windows and get a Mac - that's the simple solution.

Same issue here. After the AT&T / Apple / Microsoft runaround (2+ hours on the phone with Microsoft), I short-term fixed it out without any of them.

I had installed a service pack update to Microsoft office and thought that might have been causing the issue. I tried restoring back to before the service pack update was installed, I uninstalled and re-installed iTunes and yet I still had the same crash every time I plugged the iPhone in.

Then, I realized that I had a photo in camera roll that I had taken yesterday and ever since I took it, when ever I plugged the iPhone in, I'd get the blue screen of death. Once I removed the photo from the camera roll, everything was fine again. I reinstalled the service pack update and all is still good.

Strange thing is I have numerous photos that sync with no problem, it's only when I had one photo in camera roll that I would get the crash.

If anyone has a real fix, I'd love to hear about it as well.

I was also having this problem. It only occured when I had a picture in my pic roll on my phone. I turns out that I had an out of date driver on a web cam software that I had. Once I uninstalled the Logitech software my phone synced fine. After that Iwent to Logitech's website and downloaded the latest software for my web cam and now both work fine on my computer. Chech to see if you have any type of camera or web cam software programs on your computer. It may just be that you need updated software. Let me know if you have any other questions. I spent about 3 hours with iphone support to figure this out.

Chris P.