Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Original file could not be found??

Anyone have this problem just out of the blue?

"Song ----- could not be used because the original file could not be found"

Itunes Music folder seems to be in the right location and all the files seem to be in it.

Thanks.

Gateway, Windows XP

Posted on Sep 15, 2007 2:21 PM

Reply
9 replies

Sep 15, 2007 7:46 PM in response to Double_KK

I had the same problem and it caused many hours of grief until i realized that I just needed to go into iTunes and double-click on the song. When it asks you if you want to do a look up, click yes, and it will take you to the iTunes folder. Look for the song by artist. If the song is in the folder, double-click the song and it will put it back in iTunes.

Don't know why it happens, but the fix is faster than having to reload all the music, which I started doing before figuring it out. Hope this helps.

Sep 15, 2007 10:20 PM in response to tlwilson

I am having a terrible problem with songs showing up with the exclamation!! When I click on it and choose to find the song, the hard drive directory doesn't have the file!! Does that mean that I've lost the song? I thought that songs would always be on my hard drive even if they fell off the library. I didn't do anything to these songs, I wasn't even playing them...they've just disappeared. Help, it's like I'm losing oxygen, fast!

Sep 16, 2007 7:58 AM in response to Nehemiah

I had the same problem a while back. What I did was search for all my music, files that end in .m4p

Then I saved all my music into one folder on my external hard-drive.

Then I deleted all the songs in iTunes.

I then re-opened iTunes and and in 'File' clicked on 'Add folder to Library'

Now everything works fine and no songs have that annoying excalmation mark.

Hope this helps.

Sep 17, 2007 7:24 AM in response to kluttermonkey

I'm having exactly the same problem with a dialogue box appearing telling me that the original file could not be found. This is getting me down now especially as I reinstalled all 3000 songs into a new folder as described in the last post.
It ran fine for a week or so and then I began to get the ! sign before the song title. This applies to about half of my library but of course all of the ! disappear when iTunes is restarted.
There seems to be no obvious reason as to why it's happening and no obvious cure. I'm running iTunes 7.1.4.2
My entire library went missing about a month ago and I ended up reinstalling everything. Mmmm?

Sep 22, 2007 2:24 PM in response to kluttermonkey

I have exactly the same problem but with slightly different flavor.

I'm new with iTunes and already did a lot of operations with my iTunes Music folder (which for me is c:/music, i changed in preferences music folder) for example I deleted or moved some songs without getting iTunes updated. Now in my iTunes for a lot of songs the following message appears:
"Song could not be used because original file could not be found".
I backed up all my files in safe place so I just want to update iTunes library with up-to-date state in my iTunes music folder(c:/music). In other words I just want that all songs with missing files just get disappeared from my iTunes library.

Can this be done automatically somehow(script, utility, fix,workarounds)?

p.s. I use Windows XP, iTunes 7.4.2.4

Original file could not be found??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.