Activation.... bad CRM
I also purchased an iPhone yesterday... actually went to the 24hr Apple Store in NYC to get it, brought it home and immediately ran into the stupid nightmare of finding out that though I just spent a whole lot of money on a device, I simply could not get it activated.
The thing that I want to pound into the heads of these companies (Apple, ATT) is that if you have a scheduled down time YOU HAVE TO LET YOUR USERS AND SUPPORT PEOPLE KNOW ABOUT IT.
I have spoken to no fewer than 5 ATT support people over the last 14 hours and have heard 5 different "answers" to my problem and solutions... only the last one mentioned anything about the servers being down until tomorrow AM, and even then, the times were different.
Additionally, neither company saw fit to post anything on their support pages about the issue.
That's what needs to be understood by all of the folks who are active on these forums. It's also why it is annoying that Apple would remove posts talking about it from the forums. If I had had difficulty, looked for information and found something, then I would not be foaming at the mouth, trying to get the stupid device activated before leaving on a business trip tomorrow morning.
What was supposed to be a magical introduction to cool, new tech, has become another problematic, difficult experience with minimal information from either company.
The thing that I want to pound into the heads of these companies (Apple, ATT) is that if you have a scheduled down time YOU HAVE TO LET YOUR USERS AND SUPPORT PEOPLE KNOW ABOUT IT.
I have spoken to no fewer than 5 ATT support people over the last 14 hours and have heard 5 different "answers" to my problem and solutions... only the last one mentioned anything about the servers being down until tomorrow AM, and even then, the times were different.
Additionally, neither company saw fit to post anything on their support pages about the issue.
That's what needs to be understood by all of the folks who are active on these forums. It's also why it is annoying that Apple would remove posts talking about it from the forums. If I had had difficulty, looked for information and found something, then I would not be foaming at the mouth, trying to get the stupid device activated before leaving on a business trip tomorrow morning.
What was supposed to be a magical introduction to cool, new tech, has become another problematic, difficult experience with minimal information from either company.
MacBook, Mac OS X (10.4.10)