Nikon 4000 ED scanner problem

Question

Level 1

8 points

Nikon 4000 ED scanner problem

I have encountered a problem getting my Nikon 4000ED scanner to work with my new Mac Pro using OS X 10.4.10, namely that scanning program freezes when I eject a film strip. The rolling beachball appears and the only thing I can do is to Force Quit the program and restart it. I use Silverfast and have tried both v 6.5.1r2 (the current version) and v 6.4.r6 v with the same result. I also tried Nikon Scan and had the same result. I tried Vuescan, too, and curiously, it worked fine. My scanner is connected to my Mac with firewire. I have tried uninstalling and reinstalling the scanning software but that didn't fix the problem. Has anyone encountered this and found a solution? I know of course that I could just use Vuescan since it doesn't seem to share the problem with Silverfast, but I prefer Silverfast and would like to get it to work. Thanks.

Mac Pro, Mac OS X (10.4.10)

Posted on Sep 16, 2007 10:13 AM

Reply

Answer 1

sig

Level 8

35,862 points

Sep 16, 2007 10:36 AM in response to MSAllen

Well, in as much as Silverfast is third party software you should be asking them for the help. Getting your Nikon application to work should be addressed to Nikon.

Reply

Answer 2

MSAllen Author

Level 1

8 points

Sep 16, 2007 11:37 AM in response to MSAllen

Because the fault is occurring with two different applications, I thought it might be related to the OS, e.g. a setting of some sort that I should change. I'm new to the Mac and am still finding my way. That is why I posted this question here. I will follow up with Silverfast as well, of course. As for Nikon, I have not been using their program because I prefer Silverfast. I tried the Nikon program here just to find out if the freezing problem is unique to Silverfast or is more general, which appears to be the case.

Reply

Answer 3

sig

Level 8

35,862 points

Sep 16, 2007 5:17 PM in response to MSAllen

By checking with the third party developers they could at least advise you whether their software is compatible with your Mac OS version.

Reply

Answer 4

MSAllen Author

Level 1

8 points

Sep 16, 2007 7:34 PM in response to sig

I should have mentioned before that I have been in touch with Silverfast support. They suggested uninstalling and reinstalling the software, which I tried. I sent them a detailed explanation of the problem and the various things I've tried. I hope to hear back from them again tomorrow.

Reply