Previous 1 2 Next 17 Replies Latest reply: Nov 20, 2007 6:40 PM by Din Din
psgalbraith Level 1 Level 1 (0 points)
My wife's ipod shuffle (gen 2) started acting up a week ago; a full charge would last only 30 minutes or so, and then after a few times of this,it won't recharge at all. No lights ever come on and there's no USB connection apparent on the computer.

I bought it for her more than 6 months ago but less that a year. I gather that full warranty coverage is out and a fixed US$30 (or C$40?) charge would apply?

Can I assume it's only the battery and could buy a replacement battery on the net somewhere to fix it? Are are the symptoms of a dead battery different? Should I expect this sort of failure every 10 months?

Thanks
  • Dan P. Level 3 Level 3 (705 points)
    Sounds like my iPod Shuffle 2nd Gen problems. I bought my first iPod shuffle in November 2006; after about 4 months, the green power light stopped functioning. It limped along for several weeks after this, but then the amber light ceased to work and the computer stopped recognizing that the iPod was attached. I sent iPod #1 back and received a replacement in March 2007.

    iPod #2 had a bad power button (very difficult to slide). iPod number two lasted a few months before failing to be recognized by the computer. I sent it back for a replacement in late August 2007 (bought AppleCare for the same price that Apple would have charged for shipping), and received iPod #3 about 2 weeks ago.

    I used iPod #3 for about 2 weeks before it stopped playing. No lights functioned. As with the previous iPods, connecting it to each USB port on my iMac G5 had no effect. Connecting it to each USB port on my MacBookPro had no effect. iPod #3 was dead.

    I received iPod #4 two days ago. Today iPod #4 died. It was fully charged, but lasted only 50 minutes before ceasing all operation.

    I treat these things with great care. I use them for at the gym for about 2 hours a day clipped to my shirt. I recharge and resync each day, always starting with a fresh charge the next day. Other USB card readers and flash memory sticks work flawlessly on both my iMac and my MacBook Pro.

    I signed on this evening to see if anyone else was having these issues. I seem to have found one person. Anyone else?
  • WesVasher Level 1 Level 1 (15 points)
    This sounds exactly like what just happened to my Shuffle 2nd Gen. It started acting up for a week, not holding a charge, not working all the time and finally it stopped working. I had it plugged into my computer and noticed when I went to unplug it that it was hot to the touch, and I don't mean warm, I mean it burnt my finger it was that hot. I am assuming this is a battery issue. I got the Shuffle for an XMas present last year so Apple sent me a replacement. The replacement appears to be a refurb though since it doesn't quite have the fit and finish of a new unit which is a real bummer.
  • dmwort Level 1 Level 1 (0 points)
    My iPod #1 died in the same manner after two months. iPod #2 lasted two days. They just completely died...no sign of life.
  • psgalbraith Level 1 Level 1 (0 points)
    Thanks for the info. It doesn't sound encouraging at all.

    Is it the battery? Or something more serious? Should I buy a 3rd-party replacement battery kit or send it back to Apple (which will cost me more, since it's more than 6-months old).
  • Wallyace Level 1 Level 1 (0 points)
    Had my Shuffle 2nd Gen for 10 months then just before hols very hot similiar as above lasted 5 mins on flight now nothing will not be recognised on laptops. Does the full warranty only last for 6 months so it will work out justas cheap to buy a new one as £49 new with £49 repair charge???
  • iTarra Level 1 Level 1 (0 points)
    Ugh my iPod shuffle died today.
    I am not too happy since I only got it six months ago. Its still got warranty but Im not all that sure if I want to bother. Especially if its gonna cost me money; Im better of buying a new one.. great.. i get to **** away another $100 or so dollars.. >.<
  • Tar_Rebel Level 1 Level 1 (0 points)
    I had the same problem. There may be something wrong with your dock. Instead of paying $30 for a new dock, try squeezing the shuffle/dock around the pin area. That worked for me. I placed a heavy book on top of the shuffle/dock, so I didn't have to squeeze it for hours while it charged. Hope that works.
  • Scott Dye Level 2 Level 2 (175 points)
    Do you have to put the book on it every time you charge, or did the one time "kick start" it, and it's working normally again?

    I'm having the same issue with my wife's 2gen shuffle. Had since January, but barely used. It's very frustrating, especially since it only has a 6mo warranty. I have a book on it now, I'll also try to get a co-worker to bring in their dock to try as well.
  • Mozero Level 1 Level 1 (0 points)
    My shuffle all of sudden died.
    When I try to charge on dock, I get 2 flashing orange light.
    Then nothing happens. It's showing up as Unknown Device under device manager.
    I tried different USB port and reinstalled Itune but same result.
    I'm assuming its a faulty hardware.

    Anyone else having the same issue?
  • Red vs Blue Level 1 Level 1 (0 points)
    I also have a 2nd gen Shuffle lights stopped working, computer doesn't know that it's even there, iTunes doesn't know that it's even there. What do I do to fix this?????????????????!!!!!!!!!!!!!!!!!!!!
  • wise_cookie Level 1 Level 1 (0 points)
    Well I guess I'll join the club too. I bought a 2nd gen from a friend and restored it for my computer...it synced right up and charged up. My husband used it for about 15 minutes and then it quit. When I tried to charge it up I had no lights, wasn't recognized in itunes or my computer or device manager. This *****! No one has any ideas other than to send back to apple and spend 60 bucks to fix it if you don't have the extended warranty? You'd be better off to buy a new one...but then guess what...the same thing would probably happen! Apple needs to figure out what's going on with these shuffles!!
  • Mark914 Level 1 Level 1 (0 points)
    Same thing happened to my first shuffle. It died after about 11 months. Took it to a local apple store told the tech what happened showed him the printed order. He gave me a new one minus the headphones and *_told me to throw out the old charger stand_*, and extended the warranty for another 12 months(I was out of the store in under 30 mins). Its been working great for close to 2 months now. I can't complain. Very happy.
  • Bubbles339 Level 1 Level 1 (0 points)
    I'm pretty much having the same problems with my Ipod shuffle (Gen2).
    After about 7 months of owning the shuffle, it started just randomly dying on me. I would charge it for the required amount of time that it needs to charge (Until it is green)and then, I would play it. The first time it died on me, I had been playing it for about 15 minutes. I had to switch it off, so I did. It was fully charged. When I switched it on again, it showed no green, amber or red light. It was dead. Completely dead. I tried switiching it off, the switching it on again, but still it was dead.
    Do you think that, maybe, it could have something to do with the fact that my Grandparents used to switch the computer off while my iPod was charging? Or is it maybe because once, my Gran pulled my iPod out of the computer while it was still charging(Not waiting for the computer to say that it's safe to remove hardware?) I havn't had it that long. I don't get why it does this.
  • echus Level 1 Level 1 (0 points)
    hi. we have the same problem i dont know what to do. can you tell me what to do? my mother will kill me if i cant fix this. please. i badly needed your help....
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