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1932 Views 6 Replies Latest reply: Sep 21, 2007 2:47 PM by LdyAndrea
Currently Being ModeratedSep 19, 2007 3:11 PM (in response to LdyAndrea)Update:
Several items still in my queue are at a standstill. Others I've purchased have sailed through no problem. One purchase I made today hasn't stalled, but has been taking hours and hours.
How sad is it I'm grateful it's downloading at all?
Not to be too critical, but come on iTunes, why is everything going to **** in a handbasket these last couple of weeks with you guys?Dell, Windows XP Pro
Currently Being ModeratedSep 20, 2007 11:26 AM (in response to LdyAndrea)I'm having the same problem - in the UKTime, Windows XP Pro
Currently Being ModeratedSep 20, 2007 1:45 PM (in response to LdyAndrea)Well, this just keeps getting better and better. I finally got an email back from tech support. Primarily giving me all of the same procedures I've already tried countless times with no success. This time, I was also provided with a procedure that involved the "MSconfig" function. Basically turning everything off, and then turning them on one by one and checking to see if one of those services was interfering with my pseudo-access.
Guess what? After doing so, and resetting everything back to "normal", it now won't connect at all! Isn't that just outstanding? At least before I could get into the store, see my account, and download music and some TV shows. Now I'm getting the same "timed out" message everyone else has.
Thanks a bunch, guys.Dell, Windows XP Pro
Currently Being ModeratedSep 20, 2007 2:03 PM (in response to LdyAndrea)Okay, my bad. Apparently, the store was taken down for everyone just as I had made my changes. I can connect to the store now, but the same problem with partial downloads as listed above still exists.Dell, Windows XP Pro
Currently Being ModeratedSep 20, 2007 8:03 PM (in response to LdyAndrea)This is the e-mail I sent to iTunes support:
I have tried dozens of times to download this video. I have restarted my computer, restarted iTunes, updated iTunes to 220.127.116.11, and deleted the temporary files in the "Downloads" folder of my iTunes music folder. I keep getting error 8008.
This was the response:
I'm sorry to hear you're receiving an error when trying to download your purchases. Here are instructions that may help you resolve this issue:
1) Before proceeding, make sure you're using the latest version of iTunes. It can be downloaded free of charge:
Note: Installing the latest version of iTunes will not affect your Library or any items in your account that you haven't downloaded.
So apparently, they don't read e-mails before sending out the first standard response.
I had to send another e-mail about a problem I had downloading a music video I had just upgraded to iTunes Plus. The fact that I was upgrading it is stated very clearly in my purchase history. This was my e-mail:
iTunes crashed during the processing stage of downloading. After restarting iTunes, the upgraded video file is nowhere to be found. The old 128 kbps audio file with DRM is still showing up in iTunes.
I have posted the video back to your account. The upgraded version of "Smile" should begin downloading and appear in your Purchased playlist.
But they added the wrong file. I now have two copies of the DRMed, 128 kbps AAC, non-Plus file.
I used to have fast, useful responses on the rare occasions I had problems with the iTunes store, but now, the responses take longer and aren't even helpful.Windows XP Pro
Currently Being ModeratedSep 21, 2007 2:47 PM (in response to Muero)Yes, this is a prime example of how unhelpful their technical support truly is. Think you might want to fix that up at some point, guys?Dell, Windows XP Pro