iPod Intermitantly Freezes on White Screen of Death

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iPod Intermitantly Freezes on White Screen of Death

Hi All,

I am just wondering if people had any ideas about what is going on with my iPod and if Apple will cover it. I bought it 9 months ago and is in incredible condition (no scratches, never dropped).

Two weeks ago I turned it on, and the screen went white with backlight on full blast. I had to hold down Menu and Select to get it to reboot. It then went back to the white screen (didn't show Black with Apple logo) and froze. It took nearly 10 restarts for it to work again. This has been happening every 1 to 2 days even though I have restored my firmware to the latest version (1.2.1). Then yesterday it did this and did not come back despite rebooting it probably 50-75 times. It then turned on this afternoon.

I have tried diagnostic boot and disk mode reboots when it is playing up and they don't work either.

Do you think Apple will replace it? How long does it take?

Cheers,
James

Dell 9300, Windows XP Pro, My laptop shall be made dual boot in 2 months

Posted on Sep 19, 2007 3:30 AM

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Answer 1

Sep 19, 2007 4:59 AM in response to James Ramsay

iPods have a one year limited warranty, yours falls into this category

Apple's quote: If a hardware defect arises and a valid claim is received by
Apple within the Warranty Period, at its option and to the extent permitted by law, Apple will either (1) repair the product at no charge, using new or
refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used
parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.

Have you also tried re-setting to factory faults through iTunes?
I don't know how long it takes if your iPod goes to Apple.

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Answer 2

James Ramsay Author

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Sep 19, 2007 1:53 PM in response to Anthony J Howe

Hi,

Thanks. I was rather sure I would be able to get it replaced but it is hard if you go to the Apple Store and you cannot demonstrate the problem on demand.

Yes, I have done every form of restoring settings, firmware, formatting. No joy.

Cheers,
James

(I wonder if it will be replaced with the 6G 80Gb, that would be awesome :P)

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Answer 3

Sep 19, 2007 5:52 PM in response to James Ramsay

I also am starting to experience the "White Screen of Death". Three times today. It turns out that my warranty expired on 9.6. So, is there anything I can do to fix this, or is my iPod just going to die?

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Answer 4

jpod107

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Oct 14, 2007 7:15 AM in response to Anthony J Howe

I've got the exact same problem. I do have the extended Apple warantee. Can I just take this to the local Apple Store, or Do i have to send it in to Apple? It totally ***** that this is happening.
jpod107

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