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Apple Admits Screen Problems

From appleinsider.com

Apple this week confirmed reports that some of its new iPod touch players left its manufacturing facilities with defective screens and said the company is actively working to remedy the issue.

Several iPod touch customers have reported that their 16GB players exhibit an issue where playback of dark video scenes is almost unwatchable, and have further suggested that Apple may have equipped the new players with screens that are inferior in quality to those used in the iPhone.

"[S]some early iPod Touch units have had defective screens, where images appeared too dark," the Wall Street Journal's Walt Mossberg revealed in his own review of the player published Thursday. "Apple says this problem affected a small number of units and is being remedied."

Like AppleInsider's review unit, which appears to be one of the unaffected units, Mossberg said his two iPod touch test units "displayed beautiful images." He did, however, take issue with the player's battery life, which failed to meet Apple's claims in his own tests.

It's presently unclear how widespread the iPod touch display issue may be or what remedial action Apple will offer to customers who own affected units. Such information will be published once it becomes available.



I'm hopeing the next shipment is a good one since I'm getting it soon.

Posted on Sep 20, 2007 2:57 PM

Reply
5 replies

Sep 20, 2007 3:34 PM in response to TJ32

Many of the major Apple news sites are reporting this (e.g. Engadget.com, Macrumors.com, Appleinsider.com, etc). However, Apple has yet to step forward with a resolution. I have an iPod touch that is affected by this issue and so I called the 2 Apple retail stores in my area today to find out if they were accepting returns/offering an exchange. Both locations that I spoke with said that I need to make an appointment with the Genius Bar. I purchased my iPod touch on Monday and so I'm planning to wait this out to see how Apple decides to respond/resolve to this.

Sep 20, 2007 3:43 PM in response to TJ32

Yeah, I also have a defective unit and was wondering what I can do about it. I’m glad that the problem has been made public, but I’m not sure what to do next. Is there an apple phone # that I can call and get them to trade it out for a new unit? I bought it in a store, but I don’t really want to spend a lot of time with the employees discussing it and they probably don’t have any in stock right now anyways. Has anyone else been through this? Any help?

Thanks in advance very much for any help.

Apple Admits Screen Problems

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