itunes- problem with shortcut- this action is only valid for products....

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Level 1

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itunes- problem with shortcut- this action is only valid for products....

everytime i try to open itunes a box opens and says " problem with shortcut.. this action is only valid for products currently installed".

then when i try to redownload itunes is gives me another box and says "windows installer...the feature you are trying to use is on a network resource that is unavailable...click ok to try again, or enter an altirnate path to folder containing the installation package 'itunes.msi' in the box below"

then when i click ok to try again another box shows up and says "the path..(insert folder) could not be found. Verify that you have access to this location and try again, or try to find the instalation package for 'itunes.msi' in a folder in which you can instal the product itunes.

please help! i bought the new ipod and i cant use it without music so please help anyone!!

dell, Windows XP

Posted on Sep 20, 2007 7:51 PM

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Answer 1

Sep 20, 2007 8:19 PM in response to szportz

This happens to me every time I update my Itunes software. It's the only software I've ever seen that does this.

But don't worry, Itunes is there, but your shortcut points to the old version, which was deleted. Go ahead and delete that shortcut, then make a new one: Just go to the Start Menu, All Programs, ITunes, and drag the Music Disk icon to your desktop. That new shortcut points to the proper file that runs Itunes. Personally, I prefer to drag it to the quick launch task bar across the very bottom of the screen, but either way will work.

It's a minor pain, and I swear the apple programmers do this to annoy Windows users! 🙂

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Answer 2

Wolfers

Level 1

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Sep 21, 2007 8:34 AM in response to szportz

I have the same issue as this. Even if I try and update or uninstall I get the same error. "windows installer...the feature you are trying to use is on a network resource that is unavailable...click ok to try again, or enter an altirnate path to folder containing the installation package 'itunes.msi' However if I put a CD in my drive it Starts iTunes.

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Answer 3

polydorus

Level 6

11,967 points

Sep 21, 2007 8:43 AM in response to szportz

szportz

You intaller problem usually responds to installer cleanup. Use the method given in the following article under the heading general installation troubleshooting.
http://docs.info.apple.com/article.html?artnum=93976

I wouldn't bother with the bit labelled Disable other conflicting software unless the process doesn't work without it.

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Answer 4

szportz Author

Level 1

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Sep 25, 2007 8:16 PM in response to szportz

thanks for the help polydorus! i went to the link u suggested and it worked! thanx so much!

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