Quicktime Pro - "Invalid Registration"

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Level 1

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Quicktime Pro - "Invalid Registration"

I bought QT Pro over a year ago (v7) online from the Apple Store (July 2006). After paying ($32.31 = $29.95 + tax) I received a confirmation email from the store thanking me for my purchase but the email did not contain a serial number or key for Quicktime, I figured I'd get another email that contained the key. I waited a couple of weeks, nothing. Went to the store and logged in to retrieve my key, all it shows is the "part number" (D3381Z/A) and my name, nothing else. I tried calling, went through the support menus and was told (by a recording) that Quicktime support was only available via the web. Tried calling to get key as the support pages suggest since I bought it from the store, but everybody I speak to has no idea how to route my call or who I should even be talking to. I can't believe I'm the only one who has ever had this problem. I finally gave up since it was obvious nobody at Apple seemed interested enough to solve what should have been a very simple matter. I'm not about to pay another $30 to see if they actually send me a key this time and I'll not spend another buck on any apple product.

Order #W21655050 07/07/2006

HP PC WinXP, Windows XP Pro

Posted on Sep 21, 2007 4:50 PM

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Answer 1

Sep 21, 2007 10:01 PM in response to Chuck1284

Did you go into the store through this link?
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?checkSoftwareDownloa ds=yes

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Answer 2

Chuck1284 Author

Level 1

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Sep 21, 2007 11:27 PM in response to Andrew White

Yeah, I did. Shows my name, a "part number" (D3381Z/A), that doesn't conform to the serial/key convention and the date I bought it (7 July 2006). After I posted I sent them customer feedback on the website detailing the problem, we'll see if that helps.

Thank you for the suggestion though. 🙂

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Answer 3

Nov 11, 2007 1:06 PM in response to Chuck1284

Hey, Apple! Wake Up! You sent me the same vague email as well with no Product Key; only my first and last name and then a "product name" of
QT 7 PRO WIN ACCESS KEY-INT
I click apply and get the invalid registration message. I accept no excuses. Only solutions. Fix this freakin mess, please.

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Answer 4

Nov 11, 2007 1:10 PM in response to Chuck1284

Hey Apple. Wake up and fix this! I just got screwed out of thirty bucks too. I am flaming mad.

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Answer 5

toonz

Level 7

22,360 points

Nov 11, 2007 10:48 PM in response to jnovikoff

You should call 1-800-MY-APPLE and get someone from the online store to look into it.

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Answer 6

Nov 12, 2007 2:17 AM in response to jnovikoff

I have the same issue going on. I went through all the same crap to no avail.

I'm calling my Credit Card Company this morning to ask them to reverse the charge.

This should have been easy - not a 2 hour deal.

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Answer 7

Nov 12, 2007 9:49 AM in response to jnovikoff

I have the same problem and support put me on hold for 30 mintues and then when I finally got to talk to someone, hold again, problem still not resolved.

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Answer 8

swatster

Level 1

0 points

Nov 12, 2007 10:36 AM in response to jnovikoff

I got the same results on a purchase I made yesterday. I went back and reloaded the Quicktime 7 program I had with a new download. But I got the same relults. I noted that after typing in the Product code emailed to me ("QT 7 PRO . . .") the Quicktime Control Panel box for Registration Code changed to what looked like an actual code -- but below the box it said Invalid Registration. Could someone please toss us a rope?

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Answer 9

Busyb967

Level 1

0 points

Nov 12, 2007 5:00 PM in response to Chuck1284

Wish I would have read this first. They got me yesterday. Same BS. Recieved email but no code. Went to my account. Not there either. Spent 2 hrs trying to find somebody to contact with no luck. For something that should have been real simple this is total BS.

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Answer 10

AE1M

Level 1

6 points

Nov 12, 2007 6:52 PM in response to Chuck1284

I went through this exact thing today. I finally got hold of someone who knew *** they were doing and was told they know of this issue and I was PROMISED it would be fixed tomorrow 11/13. I got my credit card refunded and was told to try again tomorrow.

3 hours of BS

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Answer 11

Nov 13, 2007 3:21 AM in response to Chuck1284

the same thing happened to me yesterday!!! i'm going around in a loop! I received a confirmation email with the product name and my name, but no registration key!!!

HELP

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Answer 12

shpiller

Level 1

0 points

Nov 13, 2007 5:33 AM in response to swatster

I had the same problem -2 calls to apple and the second one solved it with one question: Is your name entered exactly as it is shown on the line above the key in your email? Mine had a 'Mr.' in front of my name and it needed that as well. All good and fixed instantly.

Hope this helps.

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Answer 13

Nov 13, 2007 5:50 AM in response to Chuck1284

same here!!! i also tried calling apple help and they said i had to talk to someone else but their office closed at 6:30. argh. i'm happy that it's not only me though...cuz now SOMEONE HAS TO LISTEN!!!!!

i was really psyched about my new imac, but i have to tell you that getting help with errors, etc has been a PAIN! everytime i call apple, there is a 30-50 min hold time (it says 15 min)... c'mon customer service- get with the times!!!

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Answer 14

Nov 13, 2007 5:47 PM in response to Chuck1284

I got an email from Apple today acknowledging the problem and promising a refund. As soon as I get the refund and confirm the online system is working I will order again. Still a bit of a pain, but I'm impressed they admitted it was their problem.

I never did call my CC Company as I figured they'd want to give the vendor a couple days at a minimum to fix the problem.

Hopefully the others with this same problem got the same email.

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Answer 15

veruth

Level 1

0 points

Nov 17, 2007 7:45 AM in response to Retroman40

I also downloaded Quicktime Pro and didn't receive a registration key which should have come in the email. I called Apple support and was told it was a known issue and that I would be refunded my $$ in 5 business days. I asked why there wasn't a block to downloading, since there was a known issue with the email that is automatically generated once they take your $$? They could not answer my question...

Here is the email I received. You may want to check your email to see what product they think you ordered?

"To Our Valued Apple Customer:

Thank you for your recent iWork 08 Activation Key order.

You are receiving this email as a follow-up to your iWork 08 order. Our
records show that you did not receive the registration code which allows you
to permanently activate your iWork 08 software. Apple will be issuing you a
credit for your purchase. You should see this credit on your account within
2-3 business days. Please visit to the Apple Store at
http://iworktrialbuy.apple.com/ to reorder your iWork 08 Activation Key.

We apologize for any inconvenience.

Thank you for shopping with the Apple Store.

Sincerely,
Apple Store Customer Support"

What is iWork 08? I didn't order this product?

Looks to me like their automated email system is all messed up and I had better call them to insure I'm getting a refund for the $$ that I paid regardless of what product their system thinks I ordered and wasn't properly delivered.

I'll let you know what my outcome is...

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