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my ipod doesn't show when i plug it into itunes

I just bought the new ipod nano and it was working fine when I got it. I tried plugging it in to charge it but it didn't show in my itunes or in my computer. I've done everything the website has told me to from reinstalling itunes to resetting my ipod. Nothing has worked. Any suggestions???

Posted on Sep 21, 2007 7:55 PM

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39 replies

Sep 30, 2007 8:50 AM in response to fuzzowler

MY new Nano won't connect using the generic iPod dock that I use or a newer Belkin dock. The only way it connects reliably is by using the USB cable that shipped with it and plugging it in directly to my computer. It doesn't connect right to my iPod connection in my car (3rd party aftermarket) either. My iPod video (30g) works fine with both.

Maybe all these problems are related to connecting through a port or device that the Nano "doesn't like"?

Sharol

Sep 30, 2007 11:14 AM in response to chrisdoughty80

I cannot thank you enough!!!! Thank you, thank you, thank you!!! I have had the same problem as countless others have in that I couldn't get my computer to recognize my iPod anymore. We had a virus and spyware attached to our computer so we had to have an overhaul done and I figured that had something to do with it no longer recognizing the iPod. HOWEVER, after spending countless hours trying to find a cure to the problem, I tried your VERY simple solution and VIOLA!! It works perfectly now. Unbelievable. I can't believe that's all it was. I left my USB cord plugged in and it had apparently shut itself off. I will mention though that it still charged the iPod so I was skeptical that this solution would work, but I tried it anyway and I'm so grateful that I did.

Thanks again!!!! You rock!!

Anyone else having trouble with computer recognizing iPod Nano??? At least give chrisdoughty80's solution a try. It worked for me!!

Sep 30, 2007 6:11 PM in response to mrpodar

Well, here's something else I can report. My daughters both have "Zune"s which work using USB connectors and they aren't being recognized by the computer either. Likewise, the Zune software on the computer doesn't acknowledge their presence either, so it must be something with the computer itself.

My Sansa MP3 player connects via USB and is recognized by Windows, and my LaCie 250 GB external USB hard drive connects and is recognized by Windows as well.

So I guess I need to find out where I can download an IEEE 1394 Host Controller.

Anyone have any ideas?

Sep 30, 2007 6:48 PM in response to daveylove

Woo-HOO! I found a solution! By putting my iPod into "Disk Mode", I was able to connect it to the computer and iTunes found it. When I performed a diagnostic, it still said "No IEEE 1394 Host Controller Found", however it was connecting and I could transfer songs on and off the iPod.

Here's the article where I found the instructions for putting the iPod in "Disk mode":

http://docs.info.apple.com/article.html?artnum=93651

Perhaps that will help some of you who have iPod nanos (2nd Generation).

As far as my daughter's Zune situation, I'll have to figure that out later on this week.

- Skip 🙂

Oct 1, 2007 3:07 PM in response to mrpodar

I have two 3rd Gen 8GB Nano's and both were not recognized thru the USB's. I have been pulling my hair out! I thought it was something I did! It seems the common denominator is we all upgraded to the new iTunes version 7.4.3.1. I hope Apple has a fix soon.

I did put my iPod into "Disk Mode" and my computer immediately found it. Although I did not get the IEEE error. But what a pain if that is the way we have to connect from now on.

Thank you Mrpodar!

Oct 1, 2007 3:12 PM in response to daveylove

Pretty much the same thing happened to me. My friend was listening to my iPod, and suddenly album art wouldn't appear, it would just be the music note, or it would be a distorted picture, songs wouldn't start playing, and eventually it just shut off. Now if i plug my iPod in it shows the Apple logo, then has the charging battery for a bit, then just an empty battery would appear, or the screen would say "connect to power." Also, it doesn't show up in itunes, and a bubble pops up saying "one of the USB devices attached to this computer can not be recognized." I just tried plugging it in again, and it showed up in itunes and started charging! Does this happen to other people at all? If it does, frequently, or just once?

Oct 3, 2007 5:11 PM in response to mrpodar

i just got my new 8gb ipod nano 3 days ago, until suddnely it was not being recognised by itunes or my computer -it wasn't even charging- but all my other ipods were connecing fine. I had tried everything and was just about to burst into tears of frustration until i put it in disk mode like you said- AND IT WORKED! thank you so much mrpodar

Oct 4, 2007 5:18 PM in response to daveylove

I'm having the same problem. I just bought an Ipod nano 3g 8gb in black. Itunes nor the computer recognizes the ipod. I have installed and uninstalled itunes/quicktime about 10times now. I have tried the two links above to do disk mode and to turn off the power management under the manager setting. Still no luck. I have windows vista and when I tried it on another computer with XP, it worked fine. I had this same issue with the nano 2g, but I thought apple would be able to fix it. Anyone have any other ideas?

my ipod doesn't show when i plug it into itunes

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