Previous 1 2 Next 18 Replies Latest reply: Oct 24, 2007 5:18 PM by britt08
jackiespry Level 1 Level 1 (0 points)
I just downloaded the new version of Itunes to accomodate an Ipod Classic. Now I keep getting a message that says an unknown error has occurred and it gives me this number: 11333. I followed the trouble shooting tips listed on the website and nothing is helping. Does anyone know how to fix this?

sony vaio
  • jthomp Level 1 Level 1 (0 points)
    I get the same message. I have done everything I can find on all the message boards, but nothing seems to work. I also run a diagnostics check and it states, that all connections are fine. It is wierd that this just happened after downloading the new iTunes, everything worked fine before then. Any suggestions?
  • ekqual Level 1 Level 1 (0 points)
    hey you guys!
    Its the same thing with me. I downloaded the new version and now I can't get the store and get a 11333 error. It is so aggravating. And others say they have had the problems for months. I will be watching for any solutions I can find. But please someone please help us all.
  • ProSniper Level 1 Level 1 (0 points)
    have the same problem (no connection to istore), but I solved it. The problem was in my case a wrong proxy-configuration. What can you do?

    1. Go to Start at windows.
    2. Go to the control panel
    3. Click "Internet options"
    4. Choose connections
    5. Click at "settings" or "LAN-settings"
    6. Deactivate the Proxyserver.
    7. Restart iTunes
  • ekqual Level 1 Level 1 (0 points)
    thanks ProSniper

    tried that but it didn't work for me.

    Thanks Again
  • toonz Level 7 Level 7 (22,360 points)
    jackiespry,

    Can I see your network diagnostic results? iTunes Help menu -> Run Diagnostics. Select Network Diagnostics. Select Next. Copy / paste the text into a reply here.
  • Mendsley Level 1 Level 1 (0 points)
    I have the exact same problem. Have tried everything in this message and on the support site to no avail. Here are the results of diagnostics. Everything checks out green except connection to Applie iTunes store.

    Lease Expires: Tue Sep 25 14:44:13 2007

    DNS Servers: 65.24.7.3
    65.24.7.6

    Network Connection Information

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
  • citizen (world) Level 1 Level 1 (0 points)
    I got the same error with what sounds like the same scenario. I was prompted to upgrade to iTunes 7.4.3. I performed the upgrade, then I can no longer connect to the iTunes store or download podcasts. My internet connection is otherwise fine and nothing else has changed on my pc. Ran the diagnostic and got...


    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was unsuccessful.
    The network connection was refused.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection was refused.


    green lights for the first 2 sections, yellow for the iTunes portion. Any ideas?
  • Jeff Bates Level 1 Level 1 (0 points)
    I have had the same problem for over a week, since upgrading to 7.4.2.4
    My internet connection is fine.
    Any other ideas?
    Thanks.
    JB
  • scribonia Level 1 Level 1 (0 points)
    I'm new to iTunes...and my computer won't connect at all. I went through all the troubleshooting and can't find anything that would work. I did as you all did and ran a diagnostics check and all appears to work fine:

    Network Connection Information

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.

    But for some stupid reason, it still won't connect.

    Anybody computer saavy enough to help?

    Thanks much!
  • karenevans Level 1 Level 1 (0 points)
    I'm having the exact same problems: downloaded newest version of iTunes and now can only get on the store sporadically and am completely unable to buy anything there. My diagnostics say what everyone else's says.

    For as many threads as there are on this topic, you'd think someone from Apple would notice nobody is buying any songs!

    A little help would be much appreciated.
  • frenchy2 Level 1 Level 1 (0 points)
    i got the same thing and at first i thought it was viruses but i did all of the backgroud cheks and nothing helped. however i had this problem before i downloaded the new version of Itunes. my brother hasnt downloaded the new version and he can go on the store but when he tries to download something, it sais theres an error and he just looses his money.
  • darrious's account Level 1 Level 1 (0 points)
    You might want to try to downgrade itunes. I too, am receiving this same problem and I'm sure not going to stop until I figure it out.
  • littlediana Level 1 Level 1 (0 points)
    I also can't connect to iTunes Store. I don't know when I last performed an update to iTunes, but I'm sure it was last week. I get error code 11333.
  • Twincol Level 1 Level 1 (0 points)
    Ooooooh, ProSniper, THANK-YOU, THANK-YOU, THANK-YOU!!! I have had this expensive piece of Apple hardware since Christmas last year and have NEVER been able to get in to iTunes. NEVER! My experience with this has certainly not endeared MACintosh to me. Your change to the connections "LAN-settings" got me in. Oooooo, podcasts here I come. Here's hoping I can download.
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