Previous 1 2 3 4 Next 54 Replies Latest reply: May 29, 2008 7:02 AM by sypashley Go to original post
  • Winston Churchill Level 10 Level 10 (91,910 points)
    I have to disagree with you there. I do believe it is the AppleTV. It's not wi-fi, because some people have said they have the same problem when they use a wired connection to their router. Pedro had even tried it directly from the modem and it still fails. There is no place left for the problem to be on the users end. You didn't happen to mention where you thought the problem might exist. Where would that be?

    My guess is a server or ISP issue, but that's only a guess since I'm unable to recreate this issue. This is why my first question was whether the OP used a proxy server or indeed whether their ISP used one.

    The problem might not be with the box (hardware) but it's most certainly with the software.

    Is this the same software as I would be using without a problem, I would think it has to be unless you are running a hacked tv.

    Even if it were a temporary connection lost to dropped packets or something the software should be robust enough to handle that and at least re-establish the connection and continue.

    This and your subsequent remarks assume that this is a temporary drop in transmission.
  • ezack Level 1 Level 1 (0 points)
    You can add me too to the growing list of users experiencing this software glitch.
    Really hope apple will do something about this as it totally ruins the youtube experience. Besides it reflects badly its products when i have a few friends over and we can't go through a 3-4 min video.

    I'm sure many many more are in the same boat but won't be bothered to register on a forum to be heard.
  • LB Jeffries Level 1 Level 1 (120 points)
    I've also been having this problem - it's gotten worse over the last couple of weeks - it's definitely not a network issue - I think it has to do with YouTube's servers. I really hope this completely gets resolved with the big update this week...
  • fun2test Level 1 Level 1 (0 points)
    Having the same problem even after updating to the new software.
    I have never been able to watch a full video clip from Youtube.

    I hope apple support group acts fast to fix these issues.
  • Brett Grossmann Level 2 Level 2 (415 points)
    My system is hardwired. I think the trouble is on YouTubes side. I see some vids do this and then others load rather quickly. On the most part my Youtube stuff is all good tho.
  • RLAttorney Level 1 Level 1 (0 points)
    Add me to the growing list of users who experience the problems streaming youtube videos. I've got two routers, an Airport Extreme and a Linksys WRT54g. The same problem exists regardless of the router used, regardless of whether ATV is directly connected or wirelessly connected over either G or N. This problem also seems to be ISP independent, as I tested it (linked to my Macbook Pro) on both my Verizon DSL connection and on a friend's cox cable connection. The problem persisted in both cases. And before another WinstonChurchill-type user comes along and makes the accusation, no... my Apple TV is not now hacked, nor has it ever been hacked.
  • Maximiliano Mismetti Level 1 Level 1 (5 points)
    Add me as well. I just upgraded my broadband and on my laptop YouTube is working just fine.
    Now on Apple TV, I just upgraded its software, was checking the new features and tried to watch a few YouTube clips. First I tried a 6 minute one and gave up after it would aparently take forever to load. Then I tried a shorter one, with 1'15" and gave up as well.
    I'm using a D-Link DI-624.
    I'm also having trouble with authentication (AppleTV only connects if I turn WPA off) but I guess this would be another topic.
  • MacCay Level 1 Level 1 (0 points)
    Add me to the list of AppleTv hangers. A video clip would download halfway and freeze with no chance of seeing the entire YouYube video.
  • Fred70 Level 1 Level 1 (15 points)
    I have the same problem as well. Youtube takes a while to download, then starts playing then hangs with the wheel spinning and spinning and nothing happening. It was embarrassing last night as we were showing off our ATV to friends.
  • Vantage Level 1 Level 1 (0 points)
    I got the same problem. Running over 802.11n all Apple technology. YouTube locking at around 2mins 30 secs. Has got to be a problem since the new software upgrade (that now includes the movie rental stuff). Had no issues before this. I have tons of pipe coming into the house. Can only assume its a server or ISP issue. Would love it fixing as YouTube now the core of all TV watching in our house....
  • Vantage Level 1 Level 1 (0 points)
    I have now done a full factory restore on the Apple TV and it takes you back to pre-software upgrade. It still hangs in the middle of YouTube plays. If its true that Apple reformats YouTube on their servers then that maybe where the problem lies. I have a 30Gb link into the house (we are lucky in Singapore) and the Apple 802.11n wireless router so no shortage of bandwidth. YouTube plays instantly without any delay on the other Apple computers (wireless) in the house but on Apple TV hangs constantly. Its annoying as the whole family has now got hooked on YouTube which worked perfectly up to a few weeks ago. I thought it was the Apple TV upgrade but does not appear to be. Very annoying as when you have friends around its the product/service that guests want to see.
  • michael14 Level 1 Level 1 (0 points)
    I can't believe this. I bought this thing in order to watch clips from YouTube on my TV.

    Has anyone tried to return it because of this? Hopefully I'll have the time to go to the store in a couple of days. I'll keep you posted.

    The thing is useless.
  • jyang86 Level 1 Level 1 (0 points)
    I have the exact same problem. I bought my ATV in Feb 2008 and it has happened ever since I got it. My entire network is apple gear and I'm using an AEBS (n band) for my router. Here are my observations from testing the problem over the past month. I live in LA and have a 10Mbps cable service. I have noticed that the problem appears much more often at night time when my internet speed is much slower than it is earlier in the day (more people using the network at night). If I had to give a number, I would say that my max dl speed at night time is probably less than 80KB/s.

    If I play the video while it is downloading, it has a high probability of stalling. However, and this is a TEMPORARY SOLUTION, when I pause the video immediately when it starts downloading, it will always finish downloading for me as long as I don't start playing it. Give it a shot. I know it's annoying but it's better than nothing. Btw, if your video is stuck in the middle, browse away and attempt to load another video. Then return and load your original video and try my trick above.

    Something to add, I'm in college so during break, I go back home in northern cali. My network there is dsl and it's in a suburban area so the bandwidth is stable there. I got this stalling problem maybe two times out of two weeks but generally, it never happened. This is comparing to the problem happening every night when I'm in LA. This leads me to conclude even more that this problem is caused by a bandwidth issue. To wrap things up, my conclusion is slow bandwidth leads to stalling youtube videos. It doesn't matter what your max speed given by your ISP is. The bandwidth you are getting at the time of the stall is what matters. If you are unsure of how fast you are downloading, run a internet speed test and report it here if your case is contrary to my experience. You can find a internet speed test by googling it.

    Again, try my solution. It works for me at least 95% of the time. It's annoying but it gets the job done. Good luck.
  • mal luker Level 1 Level 1 (20 points)
    i had no problem with the 1.1 software but since the 2.0 update youtube videos hang after a minute or so. 2.0.2 didn't solve this. Same story for a lot of podcasts, not all however.
  • Bakerzz Level 1 Level 1 (5 points)
    Go with an ethernet connection. You will never have the problem again.