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iPod Touch Update 1.1.1 - Unknown error occurred, Wiped my iPod

I attempted the iPod Touch Update 1.1.1. The software downloaded completely, then the progress dialog appeared that it was preparing my iPod for the update. After a lengthy delay I received an error dialog saying that an unknown error had occurred(1602).

After looking through my logs, the only relevant entry I can find is the following in iPodUpdater 3.log:
2007-09-27 18:06:56.000 iTunes[432:d03]: device connected (isDFU = 0)
2007-09-27 18:06:56.000 iTunes[432:d03]: error getting plugin interface for device: 0xe00002be
2007-09-27 18:06:56.000 iTunes[432:d03]: an erorr occurred handling a connected device: 0x7d1
2007-09-27 18:06:56.000 iTunes[432:d03]: _AMRecoveryModeDeviceFinalize: 0x14caa540

This failure left that initial screen of the iPod plugin and iTunes symbol. I closed iTunes and relaunched it, as my iPod wasn't listed in the devices list. Upon relaunch, the iPod was detected but an error dialog appeared and said that my iPod was in a recovery state and had to be restored in order to work. So I restored my iPod and it updated it to 1.1.1.

I have done nothing special to my iPod, I've only had it for a few days, but this update wiped my iPod clean. This is absolutely unacceptable for an update and I am very disappointed in Apple for this. They claim they are keeping the platform locked so things like this don't occur, but clearly it isn't helping.

2 GHz Core Duo iMac, Mac OS X (10.4.10)

Posted on Sep 27, 2007 3:50 PM

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9 replies

Sep 27, 2007 4:03 PM in response to DieselRanger

Well, I'm not a Guru by any means, but think about this for a second. There is a HUGE difference between a PATCH and a FIRMWARE Upgrade. And I am pretty sure, the firmware requires that the system be restored to its original state. This ensures a predictable outcome from the Firmware Upgrade.



You as most are only familiar with PATCHES as firmware doesn't happen that much in the computer world. Are there any Guru's out there to confirm or deny....



Gunny

Sep 27, 2007 4:15 PM in response to Smeagol7

Firmware updates do not require wiping the entire system. That would make Mac desktop/laptop firmware updates incredibly painful wouldn't it? 🙂 Anyhow, I'm pretty sure even if it was designed to wipe out the system they would either a) warn the user or b) Not hang, present an error dialog and then restore from scratch.

They probably rushed this update to stay ahead of the iPod Touch jailbreak and didn't thoroughly test it.

Sep 27, 2007 7:02 PM in response to Robert Bjoraker

Robert Bjoraker wrote:
Mine upgraded from 1.1 flawlessly, but I was holding my breath...

So far, I have never had a glitch like the one described here on my Ipods, but have read similar stories everywhere. This happens on Pocket PC PDAs as well.


I've used my dubious firmware patching abilities to (as they say) brick a couple of things over the years, including a fairly nice Vaio. There was a time (after walking 10 miles through the snow, uphill both ways) that a failed firmware update meant that your computer was useful only as a doorstop if something went wrong. 🙂

iPod Touch Update 1.1.1 - Unknown error occurred, Wiped my iPod

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