Itunes crashes at startup

Question

Kyle1964 Author

Level 1

0 points

Itunes crashes at startup

Itunes crashes at startup and does not recover. I have unintalled itunes and quicktime at least 15 times, cleaned registry and all the files I knew to. I have deleted Itunes library numerous times. I have deleted all I could find that had to do with quicktime and itunes. Still crashes after startup. I have windows vista.
event viewer log shows this:
Faulting application iTunes.exe, version 7.4.3.1, time stamp 0x46f9e539, faulting module QuickTime.qts_unloaded, version 0.0.0.0, time stamp 0x4684a7e4, exception code 0xc0000005, fault offset 0x10001040, process id 0x1078, application start time 0x01c8028df99eeed3.
and
Fault bucket 524278618, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: iTunes.exe
P2: 7.4.3.1
P3: 46f9e539
P4: QuickTime.qts_unloaded
P5: 0.0.0.0
P6: 4684a7e4
P7: c0000005
P8: 10001040
P9:
P10:

Attached files:
C:\Users\Kyle\AppData\Local\Temp\WER2452.tmp.version.txt

These files may be available here:
C:\Users\Kyle\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report0d03348e

Please help somebody! A possible reward for who can help figure out what is wrong.
Thanks Kyle

Inspiron b130, Windows Vista, 2 gig ram 60 gig hard drive

Posted on Sep 29, 2007 5:03 AM

Reply

Answer 1

polydorus

Level 6

11,967 points

Sep 29, 2007 5:52 AM in response to Kyle1964

Try starting Quicktime.
Does it start OK and work normally?

If not describe what happens with any arror message in full. Then head for your control panel and try starting Quicktime preferences - give any error message in full.

iTunes can't work if Quicktime doesn't, so that is always the first step in troubleshooting.

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Answer 2

Kyle1964 Author

Level 1

0 points

Sep 29, 2007 6:42 AM in response to polydorus

Firstly, thanks for responding. I appreciate it.

I started quicktime and got this error:
---------------------------
Microsoft Visual C++ Runtime Library
---------------------------
Buffer overrun detected!

Program: C:\Program Files\QuickTime\QuickTimePlayer.exe

A buffer overrun has been detected which has corrupted the program's
internal state. The program cannot safely continue execution and must
now be terminated.

---------------------------
OK
---------------------------

Thanks Kyle

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Answer 3

polydorus

Level 6

11,967 points

Sep 29, 2007 8:02 AM in response to Kyle1964

Ok, you didn't do the second thing I asked you to do which was to go to the Control Panel and try to start Quicktime Preferences. The error message you get there can be very useful.

Have you installed any of the following codec packs on your PC?
ACE & K-Lite mega codecs package, QT alternative, Storm codec

They can be associated with the Buffer overrun problem in Quicktime.

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Answer 4

Kyle1964 Author

Level 1

0 points

Sep 29, 2007 8:20 AM in response to polydorus

yes I have installed klite codecs....for some reason I cannot find where to get to quicktime preferences..i am still looking. I went to control panel but do not see where to find it at.

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Answer 5

polydorus

Level 6

11,967 points

Sep 29, 2007 8:27 AM in response to Kyle1964

OK, you need to uninstall the klite codec pack.

Then download the stand alone Quicktime:
http://www.apple.com/quicktime/download/win.html

Now Remove Quicktime using the method here (just Quicktime):
http://docs.info.apple.com/article.html?artnum=93698

When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.

Restart you computer
Install the stand alone Quicktime and check if it starts.

If it does you are in a position to find out if iTunes is OK.

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Answer 6

Kyle1964 Author

Level 1

0 points

Sep 29, 2007 9:35 AM in response to polydorus

Ok...I am all fixed up. itunes is up and running. i have logged off shut down a few times and everything seems to be working. Thanks for your help!
Twenty bucks coming your way, tell me where to send it. Its worth it to me for your help.
THanks Kyle

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Answer 7

Kyle1964 Author

Level 1

0 points

Sep 29, 2007 9:46 AM in response to polydorus

Ok I am up and running. Itunes is working fine, I have shut down a few times and it starts up fine. Thanks for your help! 20 bucks coming your way...tell me where to send it...its worth it for me.
Thanks Kyle

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