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Level 1

0 points

Cannot connect to iTunes Store

When I try to sign on to the iTunes store, I get this message,

"iTunes could not connect to the iTunes store. The network connection was refused. Make sure your network settings are correct and your network connection is active and try again."

My network settings are correct. I ran network diagnostics and my internet connection is working normally. (In fact, I'm on the internet right now, correct?) I have the latest version of iTunes. I used Keychain First Aid and it found no problems. I tried unplugging my cable modem and wireless router, then replugging them and restarting my computer.

I sent an email to apple Support and they wrote back and told me to do the things I've already done. Am I missing something?
Another thing...when I tried to install an apple software update, I got this message: "Software update can't connect to server" I don't understand this. Thanks for any help you can give me.

Mac, Mac OS X (10.4.10)

Posted on Oct 2, 2007 7:14 PM

138 replies

Oct 10, 2007 9:28 AM in response to Carder

I had the same issue and after being on the phone with them for over an hr and 40 minutes it turned out to be that my XP did NOT have "service pack 2" which is required for the itunes store. To find what Service Pack you follow the directions below:

Right click on My Computer. Go to Properties; Under System it should tell you what Service Pack the computer is using..... To update to service pack 2, you can go to the microsoft site. It's a free upgrade! *Note- I wouldn't download ALL of the updates needed, it may take forever! You can click on "Custom" and just select the Service Pack.

If that doesn't work... Sorry!

Oct 11, 2007 9:07 AM in response to packdat

I have windows vista at work. Go to Start. Then click computer, and go to your C drive (or where ever iTunes is installed. Then go to Program Files > iTunes. Now you should see the iTunes application. Right click on it then click "properties." From there go to the Compatibility tab.

From there you should be able to choose to run iTunes in Windows XP SP2 Compatibility mode.
This fixed the iTunes Store problem for me.

Hopefully this will get fixed in Vista SP1.

Oct 11, 2007 5:23 PM in response to Carder

Add me to the list of those wanting to be informed when it's fixed. I keep getting the same message, "Unable to connect to iTunes Store. Network connection was reset. Make sure you are connected to the internet and try again." I'm kind of glad to hear I'm not the only one! Come on Apple, how about a little help here?

Fat-T

Level 1

0 points

Oct 11, 2007 6:33 PM in response to Carder

Honestly - this issue needs resolved. If the error occurred w/ the latest upgrade, and it normally seems like their is a new version every other week -- then why will Apple not simply fox this issue and force a new upgrade.

I can't waste any more time working on this. I've tried everything.

regtones

Level 1

0 points

Oct 12, 2007 1:01 PM in response to Carder

im having the same problem error(11333) not able to connect to the store

Oct 20, 2007 9:06 PM in response to Carder

Same issue here.. please fix, Apple.

Oct 20, 2007 9:14 PM in response to Carder

Same issue here. Was able to check it on my Vista Machine at work last week, but on my Mac at home, I'm getting "We could not complete you iTunes Store request. The network connection was reset"

Oct 20, 2007 9:18 PM in response to Carder

This is an Apple problem. I am not only having problems on my laptop but also connecting with my ipod touch. Apple has problems on their end and the should get it fixed because they are loosing alot of money because we can't purchase songs.

Oct 20, 2007 9:31 PM in response to Carder

***? I can no longer download music or get to my account. Obviously many are having this problem. APPLE, WHAT IS THE FIX? Or anybody who knows for that matter.

Oct 20, 2007 9:52 PM in response to Carder

Meh, same crap here....figured the one night I want to BUY Music.

Oct 20, 2007 10:04 PM in response to Carder

Frustrated but atleast glad to hear that we are not the only once having problems with iTunes. How long will we have to wait?

Oct 20, 2007 10:15 PM in response to Carder

I am getting the same error on every computer I attempt to access the iTunes store. I've tried three different computers, MacBook, MacBook Pro, and a Windows machine. I get this error on every one:

"We could not complete you iTunes Store request. The network connection was reset"

However, my son does not get this error and is able to log in.

I suspect that some user accounts are having problems, probably a back-end Data Base issue. Apple, please check the error logs. You are welcome to contact me directly if you need help with a repro.

Patiently waiting to give Apple some of my hard earned money...

Oct 20, 2007 10:20 PM in response to Carder

Add me to the list of affected users.

I'm actually trying to download TV episodes I've already purchased.

No doubt they're working on it.

This has happened to me before. It's probably a sign for me to get up away from the machine and do some chores around the house. 😉

cxyz

Level 1

0 points

Oct 20, 2007 10:28 PM in response to toastedtoad

I have the same problem - same message. I was able to connect OK last Friday. Do we assume this is an Apple problem and it will get fixed or do we have to do somthing on our computers?

Sogazu

Level 1

5 points

Oct 20, 2007 10:44 PM in response to Carder

Same message, really Frustrating.

I can browse, anything but support, account, logging in!

What the.....I bought it today. What have I done? Oh, god.....T_T

Cannot connect to iTunes Store