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iPod touch not responding to touch!

I've just bought an iPod touch today. Right out the box, after syncing it with iTunes, I was only too eager to start playing with it... Only to my dismay, part of the "touch sensitive screen" is not responding to touches. The area of my iPod touch affected is the center portion of the screen... due to this, I can't adjust brightness and many other options, which I can't use or navigate properly.

I've read around the apple discussions, and I noticed that some other users have the same problem. For them, different parts of their screen is not responding to touches. This is a really stupid problem to have. But it is a problem, nevertheless. I bought a brand new iPod touch, and it's already a defect. Obviously, I'm very unhappy with this.

This might be something affecting a small majority of the iPod touches out there. But it also might be a problem waiting to affect other owners.

Does anyone know whether this is a software or hardware issue? Should i just bring the iPod touch to the authorized dealer and demand an exchange (which might have the same problems)?

Any information from you guys would be greatly appreciated. Thanks in advance.

iMac, Mac OS X (10.4.10), 1.8 GHz PowerPC G5

Posted on Oct 5, 2007 12:40 PM

Reply
23 replies

Nov 4, 2007 10:18 AM in response to dylanK

Yes, me too.

I bought a 16GB iPod touch with a week 40 (9c740xxxxx) serial number. At least 3 locations on the screen will not respond to touch making it almost unusable. This is my first Apple purchase ever and I am VERY dissapointed. I am returing it for a full refund today and probably buying a Nokia N800 instead.

Too bad Apple, I was looking at buying both a MacBook and an iMac, but now I am Jaded. I'll spend my $2500 elsewhere I guess.

Regards,
Brad Devlin

Nov 4, 2007 10:24 AM in response to dylanK

I know it's kind of an odd suggestion, but try washing your hands and try again. Sometimes if your fingers are dirty it can hinder it. Kind of weird, but it happens.

If that doesn't work, it is most likely a hardware issue, and you would want to return it where you got it from. Also, you can always call into Apple support, and they most likely will be able to set up a repair.

Nov 4, 2007 10:38 AM in response to dylanK

Hey dylanK,

Make sure there is nothing covering the touchscreen display or your fingers. This includes the plastic packing film that came on the iPod touch.
http://docs.info.apple.com/article.html?artnum=305705

A restore should rule out any software issues.
http://docs.info.apple.com/article.html?artnum=305744

If you believe there is a hardware problem with your iPod you can make a reservation to visit a Apple retail store or setup repair online.
http://www.apple.com/retail/
http://depot.info.apple.com/ipodtouch/

Jason

iPod touch not responding to touch!

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