9 Replies Latest reply: Oct 14, 2007 4:09 PM by lrivera
summergrrl Level 1 Level 1 (0 points)
...and Party Shuffle is missing as well (I presume since it has no playlists from which to shuffle as the pre-loaded pl's are also missing) but all the actual music seems to be intact. I think this happened after the second-to-last update- 7.4.3 has given me no problems other than it did not help iTunes restore my lists nor did it help me figure out how to do so. My iPod (5thG Video) is working fine and I can go indefinitely w/out syncing it- don't want to lose all my work on that as well- but if I can't convince iTunes that I have playlists, can it pull all that stuff off my iPod if necessary? I never find what I'm really looking for when I try to use the manual or articles....
TIA anyone with an idea about this!

PC, Windows 2000
  • summergrrl Level 1 Level 1 (0 points)
    Um, hello, anyone?
    oh yeah and my OS is correct now I must have been tired before...

    Message was edited by: summergrrl
  • phoebelu Level 1 Level 1 (0 points)
    Itunes updated itself yesterday with the same version you referenced and now half my songs are gone, the playlists are gone, and the Itunes library file made yesterday is "damaged" and won't load. Did you get any response?
  • AlKell Level 1 Level 1 (0 points)
    Yeah, the exact same thing happened to me yesterday! Any news on how to fix it yet?
  • kyrnandnoy Level 1 Level 1 (0 points)
    yeah, this same thing happened to me. everytime i close out of itunes & re-open it says my library is damaged.
  • kab4266 Level 1 Level 1 (0 points)
    The same thing has happened to my PC. I went to Itunes yesterday and all my playlists, library were there. Today I went back to purchase more music and ALL OF MY MUSIC IS GONE!!! Does anyone from itunes monitor these discussion forums to help resolve these problems and has anyone had any luck in finding a solution? I haven't udated to the new version yet, but now I'm hesitant to do it.
  • kab4266 Level 1 Level 1 (0 points)
    The same thing has happened to my PC. I went to Itunes yesterday and all my playlists, library were there. Today I went back to purchase more music and ALL OF MY MUSIC IS GONE!!! Does anyone from itunes monitor these discussion forums to help resolve these problems and has anyone had any luck in finding a solution? I haven't updated to the new version yet, but now I'm hesitant to do it.
  • Longfell0w Level 1 Level 1 (0 points)
    Same thing happened to me! WHAT can be done? I am NOT reloading everything. C'mon people- you Apple people are supposed to walk on water. Lets fix this already! I won't sync my iPhone until I can be sure that my playlists can be accessed- We need a patch!
  • meeshala Level 1 Level 1 (40 points)
    I don't know if you've tried using the old library file - every time itunes is upgraded it saves the old library file in a separate folder. Maybe the new file got corrupted somehow? Although if you upgraded after you lost your playlists this might not work. The itunes playlists are saved in the library file, unless you exported them or recently made a CD backup of your itunes library. You can try this if you haven't already:

    1. Close itunes and go into the itunes folder (usually my music>itunes) and look for the 'itunes library.itl' file. Move this onto your desktop. Leave the 'itunes music library.xml' file where it is.

    2. Also in the itunes folder you should see a 'previous itunes libraries' folder - open this. You might only see one file; if you see more than one use the file from the date you noticed the problem. Copy this file into the itunes folder to replace the one you just moved, then change the name to just 'itunes library' or 'itunes library.itl'.

    3. Try opening itunes now - you should see everything the way it was at the time of upgrading, but if itunes only saves the most recent library you may have lost the playlists ....:(

    If there is another way to restore playlists I haven't found it yet - I lost my playlists about a month ago because I didn't know how the library file worked, and I was going between 7.4.3 and 7.3.2 and I must have overwritten the old library file. After that I found on the apple website how to do it correctly.

    If that didn't work and you have a disc backup of your itunes you can try opening the contents of the discs in windows so you can see what files are on there, and look for a copy of your old library file and copy that into the itunes folder in step #2 instead. But don't restore from the backup discs in itunes if your music is still showing up - when I tried that I got duplicates of whatever music files were on the discs.

    There is also a program called copytrans that you can use to copy the music and supposedly your playlists off your ipod back onto your computer, but I didn't have any luck with that; again I just got duplicates of my song files and not the playlists themselves. And the free version only does 100 songs at a time.

    If I've learned anything from this experience, it's to save a copy of the library file before doing any updates because it's a lot easier than all this copying stuff - you just go under File>Export Library and save the file somewhere. Then if you have any problems you can just import that file and all your playlists will be restored.
  • lrivera Level 1 Level 1 (0 points)
    I found my library as it was before I downloaded iTunes 7.4 BUT when I click on songs to play them, there's an exclamation mark in the left margin, and I get "The song blahblahblah could not be used because the original file could not be found. Would you like to locate it?"

    This is the case for about half of my library. Shouldn't these files be somewhere on my hard drive if I've uploaded the CDs (which all of my music is from)? Those files that CAN be found are in C:\Documents and Settings\(user name)\My Documents\My Music\iTunes\iTunes Music\etc.etc.

    HELP!