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Cracked screen

I cracked the glass on my iphone screen. It seems to work fine for now anyway. What is easier: replace the iphone or replace the screen? Is it easy to roll all my info and phone number to a new account? Is there an easy way to get the screen repaired?

imac G5, Mac OS X (10.4.4)

Posted on Oct 8, 2007 1:32 PM

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35 replies

Oct 8, 2007 1:46 PM in response to FD MD

I thought at one time that if you needed the screen replaced there was a cost of ~$270.00 if it was cracked because you dropped it, etc.

When the iPhone cost was $599.00, $270 was not a bad price. Now that the 8GB iPhone is $399.00, you might want to consider getting a new iPhone if the charge is still ~$270.00. It is now a question, which way to go.

If you can afford it, get a new iPhone, send the broken one back to a 3rd party for possible repair and it may turn out to be the bargain of the century.

Oct 8, 2007 3:52 PM in response to kmosh100

I dropped my phone and cracked the screen. I tried the Genius bar and they basically told me I was out of luck and to repair it would cost $250 plus shipping. So I wouldn't hold out much hope for Apple mercy on this one. It still works but I fear that the cracks could get worse. As I paid the original price for the 8GB I'm looking for a cheaper OEM screen replacement (not DIY) but failing that I plan to use it and wait for the next gen and buy a new one. Any better suggestions? BTW they are not as hardy as you may believe--mine just landed the wrong way on some tile.

Anyone know that 3rd party for repair?

Oct 10, 2007 7:49 AM in response to FD MD

My Iphone screen is broken, the phone is working fine. I went to an Apple store and they are asking $250 for replacement, they dont have screen replacement capability. This is very frustrating, for a $399 phone they are asking $250 just to replace the screen. Its Apple's problem if they dont have infrastructure to repair Iphone, why are they penalizing customers. Their argument is that they are giving me a new phone, but I dont need a new phone, I just want them to replace my screen because everything else is working fine.

Not a good way to keep your customers happy.

Does anybody know a place where we can get this repaired?

Oct 10, 2007 8:19 AM in response to sjaipati

Its Apple's problem if they dont have infrastructure to repair Iphone, why are they penalizing customers.


It is just a fact of life that modern electronics designs do not lend themselves to inexpensive repairs. Glues require no extra fastener parts that add weight, bulk, & cost; & usually result in stronger products. (Aircraft are now more glued together than ever before for the same reason.) Ever larger & more integrated sub-assemblies allow much more functionality in less space, with fewer failure points & lower manufacturing costs. There are similar advantages in designing connections that are not robust enough to withstand repeated handling, flexing, or repair, especially with printed circuits & ribbon connectors.

Apple could design iPhones to be much less expensive & easier to repair, but they would be larger, heavier, most likely less reliable, & cost more upfront, which would penalize customers more on the average. Obviously, it is frustrating if you need a repair, but their really is no other practical way Apple could build something like the iPhone.

Oct 23, 2007 8:10 AM in response to sjaipati

My screen is cracked, too. A trip to the genius at the Annapolis Mall store in MD netted me few options. I was told it wasn't eligable for repair and my only option was to buy a new one with a 10 percent discount. This was after a trip to the manager for confirmation. A later call to AppleCare offered the $249 repair option and a loaner phone. So, first of all it appears that everyone is on a different page on this which regardless of the problem is poor customer support. Second, a cracked screen because of normal use (happened when i pushed the home button - not hard - and the cracks radiate from there) should be a replacement issue after a month's use. This is my second iphone, the first had an antenna problem and only worked if i stood under a AT&T cell tower - nice.

I hope someone will make this right, but i have little confidence anymore in Apple's ability to do the right thing.

Message was edited by: ckhmd

Oct 23, 2007 8:56 AM in response to Tom_Brady

Warranties do not cover misuse and abuse. Dropping your phone counts at that.

its not like a screen defect made it shatter. The screen is made of glass. If you drop it, it might break.

Apple has made a great deal of errors with this product, but your broken phone is not one of them.

Also, if you have it repaired by an authorized Apple repair station, it keeps your warranty, so if something happens later down the road you are covered. There are a lot of things that can go wrong other than a busted screen...

Message was edited by: Ansuz82

Oct 23, 2007 10:33 AM in response to Ansuz82

Well I would not call it slipping from my hand abuse or misuse but it still works so I'm using it cracked for now. I have a pretty visible job so I assume other potential customers will not **** after one after seeing mine.

BTW--the reason I reached for it is the annoying buzz it makes in my purse after retreiving my email--I thought I had a call.

Anyway, there will be more of us in this situation as the sales increase so we'll see how Apple handles it. Had there been any kind of iPhone insurance available I would have bought it (I always buy Apple Care). I'm not buying another one until that is available.

Oct 23, 2007 11:24 AM in response to Hot Tamale Baby

I bought my iPhone on June 30, but my husband bought his in September. When we were at the Apple store buying his I'm pretty sure I saw that they are offering AppleCare for the iPhones now. I remember thinking how unfair it was that they didn't offer it when I bought mine. I might be remembering wrong, but I'm pretty sure. Does anyone else know?

Cracked screen

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