iPhone/iTunes Update Error Message.

Question

Level 1

0 points

iPhone/iTunes Update Error Message.

When you hook up your iPhone to iTunes like any iPod you get a special menu for the product. In the Menu I have an "UPDATE" button for the 1.1.1 update for the iPhone but every time I press it this message comes up:

iTunes could not contact the iPhone software update
server because you are not connected to the internet.

But I am connected to the internet and I am also connected to the iTunes Store? is there a way to get this issue fixed? I have redownloaded iTunes 4 times now.

Thanks for lokking/helping.

Dell, Windows Vista

Posted on Oct 8, 2007 4:48 PM

Reply

Answer 1

Best reply

Jason L

Community Specialist

Oct 8, 2007 5:06 PM in response to druzod

Hey druzod,

Do you have any security software running on the computer? Try disabling it or doing a selective startup.
http://docs.info.apple.com/article.html?artnum=305415

Make sure the latest version of iTunes is installed.
http://www.apple.com/itunes/download/

Launch iTunes goto Help>Run Diagnostics>Network Dignostics>Next
Copy and paste the text from the white box in a reply.

Jason

Reply

Answer 2

bve32k

Level 1

0 points

Oct 8, 2007 5:20 PM in response to druzod

I don't mean to hijack this forum. But why can I only post in peoples already made threads and not make my own thread?

Reply

Answer 3

druzod Author

Level 1

0 points

Oct 8, 2007 5:28 PM in response to Jason L

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard Pavilion dv8000 (ET831UA#ABA)
iTunes 7.4.3.1

Current user is an administrator.

Network Adapter Information

Adapter Name: {4F1E64F9-AA46-4761-923E-98D07EF7BCE2}
Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
IP Address: 192.168.5.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.5.1
DHCP Enabled: Yes
DHCP Server: 192.168.5.1
Lease Obtained: Mon Oct 08 19:28:06 2007

Lease Expires: Tue Oct 09 19:28:06 2007

DNS Servers: 68.94.156.1
68.94.157.1

Network Connection Information

Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Reply

Answer 4

Oct 13, 2007 9:40 AM in response to Jason L

hi, i am having the same problem as the other poster .can you please help me ?thanks . my phone is stuck in recovery mode and it won't let me restore it because when i push restore it says i am not connected to the internet . i havethe new version of itunes but my firmware is 1.0.2.Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4300
iTunes 7.4.3.1

Current user is an administrator.

Network Adapter Information

Adapter Name: {0803932D-5C9A-48B6-8152-A8CFE8B3731B}
Description: 3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX) - Packet Scheduler Miniport
IP Address: 74.131.48.47
Subnet Mask: 255.255.240.0
Default Gateway: 74.131.48.1
DHCP Enabled: Yes
DHCP Server: 74.128.9.4
Lease Obtained: Fri Oct 12 23:58:10 2007

Lease Expires: Wed Oct 17 23:58:10 2007

DNS Servers: 208.67.222.222
208.67.220.220

Network Connection Information

Active Connection: (none)
Connected: No
Online: No
Using Modem: No
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Reply