14668 Views Previous 1 2 3 4 Next 50 Replies Latest reply: Aug 13, 2008 1:04 PM by Ikester Go to original post
To add to my comment above, I have two Macs. I try to keep their contents pretty much identical. This missing Helvetica font error message (even though the font is listed as being there) only occurs on one of the Macs.
I replaced the Helvetica.dfont of the error computer with the font file from the non-error computer. No difference.
Well, I tried to remove, reinstall, search my original Leopard DVD and so on, but the problem persisted. The solution? I googled a little and downloaded the missing Helvetica Narrow fonts.
I don't know if there is any policy against external URLs on the forum, so if there, I'm sorry and I'll remove them, otherwise, just grab these fonts and install them:
Hope it helps.
Same problem - Helvetica subsitituted with Helvetica narrow when opening all iWork '08 applications.
I read all the solutions in this thread and all seemed either too complicated or too dangerous for ignorant me. In the end have absorbed all the wise words I tried something really simple and it worked.
Open the Font Book application and have a look at the Helveticas available in All and in User. I found that Helvetica was in all but not in User. I exported the Helvetica from All to my desktop and then added it to User.
Finally I was was able to resolve the font problem stated above.
It seems iWork was locating and automatically opening a conflicting HelveticaNeue font that I had not added to Font Book nor any of the designated font folders. I found that it was even locating and opening a version that was located on a connected external drive. Once I deleted the font from my local drive and then ejected the external drive the error message went away.
Lesson learned: Even though a font has not been added to Font Book nor installed into any system or user font folders, OS X and/or iWork may find and activate a font residing on any available drive.
Why it opened HelveticaNeue elsewhere when it already had the one it needed within the system I do not know. I'm just glad I finally resolved the issue.
Just to be clear (since this didn't post directly below my original message)...
I was getting the following error message almost every time I opened an iWork template or file (specifically Numbers templates & files):
+The font “HelveticaNeue-Roman” was substituted for the missing font “HelveticaNeue.”+
I had even performed a clean install of Leopard and iWork, so I knew I had all the latest fonts needed by the system and apps.
I was having the same problem with Numbers (and Pages), getting the font substitution error when opening any file. Tried moving around fonts from-to Library/Fonts to no avail.
Found on a Google search that Leopard loads any Helvetica font files present *ON YOUR COMPUTER & ATTACHED DRIVES*, even if they are not inside any active Font folder. I checked my backup Firewire drive and found some old Helveticas. Disconnected the drive and opened Numbers again, PROBLEM SOLVED!
I made a CD backup of all those fonts and made sure the Helvetica provided by Apple was the only one on any of my hard drives.
It has been working fine ever since.
I hope these info helps you, it was driving me insane.
I unmounted my external disks with the backups without any success
Then I decided to throw away the font "N Helvetica Narrow" (found in Library/Fonts) and now I don't have error messages anymore. I couldn't move it from its location using the font book.
-The error message was: "Helvetica missing and replaced by Helvetica Narrow"
-My Hardware and OS: iMac Intel 24", 2.8 Ghz + Leopard 10.5.2, Keynote 08- 4.0.2 (demo).
Message was edited by: Patrizia Franchini
NO ONE SEEMED TO NOTICE BUT...
Bill Fant1 (look for posts above) SOLVED THE REAL ISSUE here, and i'm not sure how he did it, but he is 100% spot on.
for some reason which i can not explain, iworks finds and 'accesses' (?!) fonts which are not activated and NOT EVEN STORED IN FONT FOLDERS of the user library, HD library, or system library. these can be anywhere on your computer... Bill Fant1 says it can even be on an external drive.
THANKS Bill Fant1!!
i can verify that removing these 'passive' fonts has instantly resolved the issue, showing there is a direct connection. why this happens is beyond me, it seems that it is like an auto font activation feature of iworks.
does anyone have any suggestions? where do you store 'passive' fonts if they are going to get in the way of font seeking apple apps? or maybe it's a bug... can anyone confirm?