Previous 1 2 3 Next 38 Replies Latest reply: May 23, 2008 12:50 PM by un-touchable
rinjeeo Level 1 Level 1 (0 points)
I tried plugging in my ipod touch and itunes can't read it. it says to try restoring it, but when I try it gives me the message "The ipod "ipod" could not be restored. An unknown error occured. (-18)"
Also, in the system info on the ipod it now says that it only has 300 mbs capacity. Has anybody had a similar problem? any ideas on what to do? any help would be greatly appreciated!

imac, Mac OS X (10.4.10)
  • SkeetsFish Level 1 Level 1 (0 points)
    I have no idea. Sorry.
  • bwdavies Level 1 Level 1 (0 points)
    Yeah I have the same problem if someone knows the answer that would be great and if i find it ill repost
  • bwdavies Level 1 Level 1 (0 points)
    wait sorry om connecting to windows xp
  • xl1ken Level 1 Level 1 (10 points)
    Maybe a stupid question but did you try to do a hard reset from the (unplugged) iPod Touch itself?

    Press simultaneously:

    the top button and the bottom button for about 3-5 seconds and then wait to see if you get the Apple symbol. Way a minute or two and the iPod Touch will be reset. Now plug in the Touch to your computer with iTunes installed and see if it sycs up.

  • bwdavies Level 1 Level 1 (0 points)
    Thanks but that didnt work for me
  • razorianfly Level 2 Level 2 (390 points)
    *Try This:*

    1. Turn iPod Touch OFF completely.
    2. Plug iPod Touch into PC/MAC while still of.
    3. Turn iPod touch on, then IMMEDIATELY do the following steps \/
    4. Hold the 'Home button' and 'sleep/wake' button together for atleast 5 seconds.
    5. The Apple logo will appear
    6. When this happens release the 'sleep/wake' button BUT KEEP HOLD OF 'HOME' BUTTON
    7. Your iPod will reboot (Apple logo)
    6. iTunes will recognise iPod in 'Recovery mode'
    8. You will be able to 'restore' your iPod Touch now.

    Hope this resolves your problem. It should if done properly.
  • bwdavies Level 1 Level 1 (0 points)
    its restoring thanks so much dude your a maracle worker lol
  • AzureBlack Level 1 Level 1 (0 points)
    I tried all of the above, but I still get the same error code 50...what should I do??
  • jheipodtouch Level 1 Level 1 (0 points)
    i have the exact same problem can you please help me!
  • nirvanaboy Level 1 Level 1 (0 points)
    Thank you so much. This happened to me before but I didn't hear about your idea and I ended up getting a new iPod Touch. I did a different thing this time but it caused the same problem. I tried out your strategy and it instantly worked. You are the best.
  • safs Level 1 Level 1 (0 points)
    I got a Unknown Error 1604. Can anyone tell me how to fix it? PLZZZZZ
  • Codie_rice Level 1 Level 1 (0 points)
    Ya ok ill start by saying that my Ipod Slowed down at first i thought hmmm i ought to get this checked out, by slowed down i mean it took a sec or to for things i chose to Process. The next day song begun to Freeze up so i figured soon as i get home imma try and fic this Got home and know it says my whole ipod is currupt so i thought no problem i can Restore BUT i get this error message upon tryin to restore Word for word "There was a problem downloading the Ipod software for the iPod "ipod". The requested resource was not found. Assist please?
  • cramerman Level 1 Level 1 (0 points)
    I have same problem. I can't restore ipod Unknown error 1604. The first three times it seemed to fix itself when I would connect to computer and leave it over night. I asked local apple store genius ( oct 21) and he had never heard of problem 1604. He check ipod for updated software but it was fine. I tried the above suggestion about holding home key during reboot and was unsuccessful.
  • Patrick_MI Level 1 Level 1 (0 points)
    I have had the same problem twice - cannot restore iPod with unknown error 1604. Both times this problem occred, Safari locked up the iPod. The only way to get it to restart is to hold down the sleep and home buttons. The screen goes negative, and, is stuck in recovery mode. After letting the battery completely drain, the screen returns to normal and then the restore is successful. The problem - it only lasts about 1 or 2 days and the problem occurs again. I'm returning mine to the Apple Store. Hopefully Apple will become aware of this situation.
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