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cannot restore ipod

42430 Views 38 Replies Latest reply: May 23, 2008 12:50 PM by un-touchable RSS
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rinjeeo Calculating status...
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Oct 10, 2007 7:58 PM
I tried plugging in my ipod touch and itunes can't read it. it says to try restoring it, but when I try it gives me the message "The ipod "ipod" could not be restored. An unknown error occured. (-18)"
Also, in the system info on the ipod it now says that it only has 300 mbs capacity. Has anybody had a similar problem? any ideas on what to do? any help would be greatly appreciated!
imac, Mac OS X (10.4.10)
  • SkeetsFish Level 1 Level 1 (0 points)
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    Oct 10, 2007 8:04 PM (in response to rinjeeo)
    I have no idea. Sorry.
    Dell Btch, Windows XP, None btch
  • bwdavies Calculating status...
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    Oct 13, 2007 9:38 AM (in response to rinjeeo)
    Yeah I have the same problem if someone knows the answer that would be great and if i find it ill repost
  • bwdavies Level 1 Level 1 (0 points)
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    Oct 13, 2007 9:42 AM (in response to bwdavies)
    wait sorry om connecting to windows xp
  • xl1ken Level 1 Level 1 (10 points)
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    Oct 13, 2007 9:50 AM (in response to rinjeeo)
    Maybe a stupid question but did you try to do a hard reset from the (unplugged) iPod Touch itself?

    Press simultaneously:

    the top button and the bottom button for about 3-5 seconds and then wait to see if you get the Apple symbol. Way a minute or two and the iPod Touch will be reset. Now plug in the Touch to your computer with iTunes installed and see if it sycs up.

    Ken
    20" 2.16 Gig iMac Core 2 Duo, Mac OS X (10.4.10), 3 gigs of memory, 3 tb of ext HD space, iPod Touch 16 GB
  • bwdavies Level 1 Level 1 (0 points)
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    Oct 13, 2007 10:00 AM (in response to xl1ken)
    Thanks but that didnt work for me
  • razorianfly Level 2 Level 2 (390 points)
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    Oct 13, 2007 10:06 AM (in response to bwdavies)
    *Try This:*

    1. Turn iPod Touch OFF completely.
    2. Plug iPod Touch into PC/MAC while still of.
    3. Turn iPod touch on, then IMMEDIATELY do the following steps \/
    4. Hold the 'Home button' and 'sleep/wake' button together for atleast 5 seconds.
    5. The Apple logo will appear
    6. When this happens release the 'sleep/wake' button BUT KEEP HOLD OF 'HOME' BUTTON
    7. Your iPod will reboot (Apple logo)
    6. iTunes will recognise iPod in 'Recovery mode'
    8. You will be able to 'restore' your iPod Touch now.

    Hope this resolves your problem. It should if done properly.
    Packard Bell S4935, Windows Vista
  • bwdavies Level 1 Level 1 (0 points)
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    Oct 13, 2007 10:12 AM (in response to razorianfly)
    its restoring thanks so much dude your a maracle worker lol
  • AzureBlack Calculating status...
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    Oct 17, 2007 9:49 PM (in response to rinjeeo)
    I tried all of the above, but I still get the same error code 50...what should I do??
    Windows XP
  • jheipodtouch Calculating status...
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    Oct 21, 2007 4:55 PM (in response to bwdavies)
    i have the exact same problem can you please help me!
    pc, Windows XP
  • nirvanaboy Calculating status...
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    Oct 21, 2007 4:59 PM (in response to razorianfly)
    Thank you so much. This happened to me before but I didn't hear about your idea and I ended up getting a new iPod Touch. I did a different thing this time but it caused the same problem. I tried out your strategy and it instantly worked. You are the best.
    Windows XP
  • safs Calculating status...
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    Oct 24, 2007 11:12 PM (in response to rinjeeo)
    I got a Unknown Error 1604. Can anyone tell me how to fix it? PLZZZZZ
  • Codie_rice Calculating status...
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    Oct 24, 2007 11:52 PM (in response to rinjeeo)
    Ya ok ill start by saying that my Ipod Slowed down at first i thought hmmm i ought to get this checked out, by slowed down i mean it took a sec or to for things i chose to Process. The next day song begun to Freeze up so i figured soon as i get home imma try and fic this Got home and know it says my whole ipod is currupt so i thought no problem i can Restore BUT i get this error message upon tryin to restore Word for word "There was a problem downloading the Ipod software for the iPod "ipod". The requested resource was not found. Assist please?
    A beast, Windows Vista, It owns
  • cramerman Calculating status...
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    Oct 25, 2007 5:13 PM (in response to safs)
    I have same problem. I can't restore ipod Unknown error 1604. The first three times it seemed to fix itself when I would connect to computer and leave it over night. I asked local apple store genius ( oct 21) and he had never heard of problem 1604. He check ipod for updated software but it was fine. I tried the above suggestion about holding home key during reboot and was unsuccessful.
    Dou Core, Mac OS X (10.4.6), ipod tiuch
  • Patrick_MI Calculating status...
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    Oct 28, 2007 8:51 AM (in response to cramerman)
    I have had the same problem twice - cannot restore iPod with unknown error 1604. Both times this problem occred, Safari locked up the iPod. The only way to get it to restart is to hold down the sleep and home buttons. The screen goes negative, and, is stuck in recovery mode. After letting the battery completely drain, the screen returns to normal and then the restore is successful. The problem - it only lasts about 1 or 2 days and the problem occurs again. I'm returning mine to the Apple Store. Hopefully Apple will become aware of this situation.
    PowerBook G4 15", Mac OS X (10.4.10)
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