17" PB Parts of screen images appear in color negative

Don't know how to describe, but display has lost colour balance and no attempt at calibration will recover it. For example the appearance is supposed to be graphite but shows as a grey/blue; photos come out with the same grey blue in certain areas, certain hues. Could it be the graphics card. Very weird!
I've plugged in an external display and that works OK. So it must be my PB display or the connection to the board?? Window headers are blueish, pane headers are greenish. Not quite trippy but very sickly! Could it be the lamp?
Now I have found that 'hot corners'/'all windows' results in the desktop image returning to normal colour balance. So it's not the screen, and not the graphics card, so could it be a software problem. Maybe I sould try a reinstall Tiger effort.
I've tried to correct images in photoshop but it keeps crashing. Maybe some cross talk with the system.

Posted on Oct 13, 2007 6:37 AM

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31 replies

Oct 19, 2007 4:11 PM in response to John Morecroft

If you do a mirror displays the internal and external displays should be identical except for letterboxing if one is a different pixel ratio than the other. If mirroring the displays shows different colors even though both are set for the same color depth, the problem is with the hardware signal to the display in question. Both have independent signals, but mirror displays should show up no differently as long as the color depth is identical.

Oct 20, 2007 1:07 PM in response to a brody

Mirrored displays have different colors. The PB one remains sickly. I tried running the extended hardware test again to see if the ext display would give me a comparison. It doesn't show the test. From what there is to go on the PB appears to have normal colors during the test but I've got no bench mark to judge from. Supposing it is the hardware to the display, what then? It's odd that the desktop image in Hot Corners/ All Windows and Application Windows, while darker as expected, is in true colour.

Oct 20, 2007 1:13 PM in response to John Morecroft

Yep, this sounds like a hardware issue with the internal display. If you are in the U.S. and out of warranty, call these places to ask a quote for installation:

http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/

If you are not in the U.S., tell us which country you are in if you are out of warranty.

Note if you purchased the machine by credit card, sometimes your credit company may extend the manufacturer warranty.

If you are under warranty, call AppleCare:

http://www.apple.com/contact/phone_contacts.html

Oct 25, 2007 12:10 PM in response to a brody

I called the credit card company to ask about extended warranty ... no way! 'Where did you get that idea' .. 'from someone in America' ...
I called PC World where I bought it. They say they'll call back ... like they may as well have said they'll kiss my ***. Nothing doing.
I called the Apple store, they want £40 ($80) to look at it plus I've got to get it there.
I repaired the disk directory just to be complete.
It's not like its completely broken, it still works, but to put it right it probably needs a new logic board, at least £500
Thats a lot of money to shell out on something only a couple of years old that I paid nearly £2000 for.
Even if it is a portable device this is not a problem that results from shock damage, it's a crap board.
There I've said it now. I finally had to say something bad about a Mac!

Oct 30, 2007 2:22 PM in response to a brody

Just in case you thought that was the end ... I am pleased to announce that the display problem has just magically righted itself! The screen suddenly became a lot brighter and the colours reverted to normal.
I'm going to call this an intermittent hardware component fault.
Could it be related to an overheating problem. It does get a bit warm sometimes at the back of the keyboard, left side more so. Could there be a build up of dust in the cooling ducts.
Anyway I'm happy for a while at least. I take back what I said about the main board being **

Dec 28, 2007 6:26 AM in response to selander

Hi, sorry I haven't been checking the post, I'd kind of given up on the problem. The screen reverted to it's faulty mode, colors bleeding into the white areas, weird greys etc. I'm still wondering if it might be a software problem stemming from one of the 10.4 tiger updates. It starts on boot up just after the cogwheel and the apple come on screen. Any way things have got worse. I've been running with an external monitor and the extra power requirement has blown up my clamshell power adapter. I've rigged up an old PC power supply to feed 24 volts (-12 to +12) and can get by but as soon as I plug in the external monitor small sparks fly around the chassis/ground case on the extension plug and the psu cuts out. I am now worried that continued use of the ext. monitor (which works OK on battery power only) is going to burn out the rest of my power book. I was going to take it to someone, but from where I live in the UK that's a long hike.
In addition to the above trouble shooting tips I've also tried setting up a separate clean user account but that doesn't help. Maybe I'll try a complete reinstall.
How did you get on?

Dec 28, 2007 6:39 AM in response to John Morecroft

I just wanted to add that if it's the lamp, that's laminated to the lcd for extra slimness, so making the cost of replacement pretty close to buying a new 15" macbook, then I could use the old one for target practice! Or buy a dvd player and a cheap pc for my photos. Some people would commend apple for their method of securing repeat business. It's a throw away piece of state of the art technology which actually depends on extended warranty for it's continued usefulness. Unfortunately I didn't take this on board when I calculated the cost.

Dec 28, 2007 5:52 PM in response to John Morecroft

More to say. Just can't settle. Macs are wonderful. It's an operating system married to dedicated hardware. So far so good. So I moved over from Bill windows to ..... whowever. It doesn't really matter. The consumer seems to be paying for the development. There's no come back is there. I never thought computers were worth jack .... till I got into the Mac. Where do I go next? These guys are getting stupidly rich out of our dreams. And they dare to say they have given benefit to society. Do they really have anybody's interests at heart except their own capital gain? It's about time somebody said get it right or work out a better system. We deserve it after all this faith we've invested.

Jan 13, 2008 6:27 AM in response to John Morecroft

Oh they're still there!
The solution must lie somewhere and I have got over being cross with it for now. The description of the fault is crucial for the service data base. I'm trying to be scientific about this. I have new information.
When the screen recovers from sleep its colour balance/contrast appears normal for about one second. Then it cycles through its changes into sickly. Although I think the time period is shorter if it hasn't been asleep for very long. I feel convinced that it isn't as serious as feared. If it's software there ought to be a fix. Or could it be the inverter that's overheating?
Is anyone still reading this stuff or is it a non runner?
Regards JohnM

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17" PB Parts of screen images appear in color negative

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