Hi Amanda,
I just had a look at the specifications for what I think is your computer model:
http://www.everymac.com/systems/apple/powermacg4/stats/powermac_g4_500dp.html
The standard card that it shipped with is the Rage 128 Pro Card (VGA and ADC port). This card will not support the 20" display. If this is the card you have, then you will need to upgrade the card.
You mentioned that you have VGA and DVI ports. If that is the case, then the card you have is not the standard card for this computer. It would be good to know exactly what card you have (via System Profiler), so that we can see whether it is a model that supports the 20" monitor.
Also, I noticed that you posted this topic in another area of the discussions as well - it's better if you don't do this, otherwise it gets harder for people to follow the issue and things tend to get doubled up.
This area of the discussions (that we are in right now) is entirely appropriate for your issue.
Cheers!
Karl