6 Replies Latest reply: Jan 1, 2008 10:48 AM by Jonathan Levin1
benleb Level 2 Level 2 (175 points)
Mail won't open. When clicling to open it, the black triangle flashes for a couple of seconds and then just disappears, leaving the program closed.

What may have cause that is that I shut down my Mac while my external HD was still open - Mail was working just fine before that.

I've used Disk Utility but can't repair my Mac.

So, what's wrong? The Mail application or my Mac's hardware?

Thanks.

iMac 15" FP 800 MHz PowerPC G4, Mac OS X (10.4.3)
  • David Gimeno Gost Level 7 Level 7 (20,775 points)
    What does “I've used Disk Utility but can't repair my Mac” mean? What prevents you from being able to do so? More info, please.

    Proceed as follows in order to try to identify the problem:

    1. Open /Applications/Utilities/Console.

    2. From the File menu, choose either Open Console Log, or Open System Log, or both, so that Console displays the contents of both system.log and console.log.

    3. In the Finder, go to /Applications/ and try to open Mail by double-clicking on it. Look at the bottom of the Console windows for messages that might be written there as a result. They may provide some clues.
  • electriclite Level 1 Level 1 (5 points)
    My Mail.app is having the same issue.

    I click on it and jumps up and down on the dock, then slows down all the other applications' reaction time. I ran Disk Utility and that didn't solve the issue

    I did what the previous poster said and tracked Mail's actions on the Console and here's what came up:

    Mail(960,0xa000ed88) malloc: * vm_allocate(size=1285337088) failed (error code=3)
    Mail(960,0xa000ed88) malloc: * error: can't allocate region
    Mail(960,0xa000ed88) malloc: * set a breakpoint in szone_error to debug



    So knowing this information, does anyone have any ideas of how I can attack this issue?

    I was considering switching to Thunderbird, because my copy of Mail has always been a little crash happy. Like after a little while, I'll click on a section and get the "spinning wheel of death" which automatically means I have to Force Quit out of the program. But anyway, switching to Thunderbird is becoming annoying so I'd like to fix Mail.
  • goep Level 1 Level 1 (0 points)
    I am having a similar problem for a different reason I think. I have 2 different .mac mail accts. After logging out of one and logging back into another, the mail icon on the dock did not switch to the second acct. I can't remember what I did to get it to log out of the first acct, but I did get it out. However, it will now not open any acct. Access on the web is fine, just not the computer. I looked at the log entries when trying to open it. The error message was "Mailbox UID not set." How do I do that? Anybody know?
  • goep Level 1 Level 1 (0 points)
    I'm replying to myself - just reread my post and I'm not very clear. I have logged into the email account. In all the places I know to check my ID is in place. So when the log states that "UID is not set" I really have no idea where else to go to set it. I'm lost. Help!
  • farrellyyy Level 1 Level 1 (0 points)
    FWIW I have the same problem. I upgraded to Leopard and also said yes to the try IMac for 60 days. I think that may have screwed up Mail (since it was set up to wrok with gmail already). I have the same stack dump as the previous post. Any help is greatly appreciated.
  • Jonathan Levin1 Level 1 Level 1 (0 points)
    Same problem here. I followed instructions from David Gimeno, and went to log and got this:
    Jan 1 10:17:25 Jonathan-P-Levins-Computer /sbin/autodiskmount[200]: disk2s2 hfs no no Firefox /Volumes/Firefox

    SendCommand err: -1
    /Volumes/Firefox/Firefox.app/Contents/MacOS/firefox-bin: can't map file: /Library/Internet Plug-Ins/QuickTime Plugin.plugin ((os/kern) invalid argument)
    /Volumes/Firefox/Firefox.app/Contents/MacOS/firefox-bin: can't map file: /Library/Internet Plug-Ins/Java Applet.plugin ((os/kern) invalid argument)
    /Volumes/Firefox/Firefox.app/Contents/MacOS/firefox-bin: can't map file: /Volumes/Firefox/Firefox.app/Contents/MacOS/plugins/MRJPlugin.plugin ((os/kern) invalid argument)
    ### MRJPlugin: getPluginBundle() here. ###
    ### MRJPlugin: CFBundleGetBundleWithIdentifier() succeeded. ###
    ### MRJPlugin: CFURLGetFSRef() succeeded. ###
    2008-01-01 10:18:50.747 firefox-bin[422] JEPController:checkBundle couldn't find libawt.jnilib
    2008-01-01 10:19:06.559 firefox-bin[422] WARNING: _wrapRunLoopWithAutoreleasePoolHandler got kCFRunLoopExit, but there are no autorelease pools in the stack.
    2008-01-01 12:32:09.548 Mail[440] CFLog (0):
    CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:
    com.apple.mail.plist -- /Users/jonathanplevin/Library/Preferences/
    The parser will retry as in 10.1, but the problem should be corrected in the plist.
    Jan 1 12:32:10 Jonathan-P-Levins-Computer crashdump: Crash report written to: /Users/jonathanplevin/Library/Logs/CrashReporter/Mail.crash.log

    2008-01-01 12:34:32.325 Mail[442] CFLog (0):
    CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:
    com.apple.mail.plist -- /Users/jonathanplevin/Library/Preferences/
    The parser will retry as in 10.1, but the problem should be corrected in the plist.
    Jan 1 12:34:32 Jonathan-P-Levins-Computer crashdump: Crash report written to: /Users/jonathanplevin/Library/Logs/CrashReporter/Mail.crash.log

    Which I don't understand and leaves me not knowing what to do. Can anyone show me the way? Any direction in idiot appropriate language, please.

    Thanks.