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What's a #-1407 Error?

Greetings!

Without touching anything to my OS, I suddenly am unable to access to "Save for Web..." in Photoshop 7 and unable to open ImageReady (menubar cannot be built) all of this because of "an operating system error # -1407".
I performed a clean re-install of both applications with no results change.

Does anybody knows what a #-1407 Error is?

Many thanks for any clue...

Message was edited by: GerryIsHere

G4, Mac OS X (10.4.10)

Posted on Oct 16, 2007 10:28 AM

Reply
17 replies

Oct 16, 2007 11:01 AM in response to Michael Conniff

Thanks for replying and I am surprised with the meaning of the error as, if a Folder is missing, the message doesn't indicate which Folder is missing!

The text of the message is:
"Could not fully start the application because an operating system error has occurred (error #=1407)"

On the Splash screen of ImageReady I saw the opening steps. The Plugins Folder was found and the opening stopped after "building menubar" text was displayed...
In Photoshop, after selecting "Save for Web..." in the File Menu, the window (into which I am used to enter the parameters related to the format and quality of the image) doesn't open and instead I get the error message.

Do you think I should try a new 10.4 Install with an archiving of my setting (as OS X Install offers this option...)?

Oct 16, 2007 11:10 AM in response to GerryIsHere

Gerry

OK, it sounds as if this message is coming from the system, Launch Services possibly, rather than any application.
Do you think I should try a new 10.4 Install with an archiving of my setting (as OS X Install offers this option...)?

Perhaps, but first try this. Open the Console application from /Applications/Utilities. It will default to showing the "console.log" and possibly the "system.log". Use the File menu if necessary to get both these logs open, and use the Broom to Clear both windows.

Now try to open the problem application and see what appears in either of these windows. Copy and paste it here.

I doubt that a crash log is being produced but if so we can look at that later. Rather, I think one of your plugins may be corrupt, in which case you could re-instal just that, and not need the Archive & Install (which would only replace Apple software).

Oct 16, 2007 11:25 AM in response to Michael Conniff

Hi Michael,

I did what you suggested.
In both console windows nothing new has been displayed...

However, In the console.log, before clearing it, I read this:
"Oct 16 13:03:49 mac-gerard /Applications/Adobe Photoshop 7/Adobe Photoshop 7.0/Contents/MacOS/Adobe Photoshop 7.0: The "IgnoreForEvents" window property is obsolete. Use CGSSetWindowTags with kCGSIgnoreForEventsTagBit flag instead. Set a break-point on CGSLogMessage to find out where this property is set."

Do you know what this message exactly means?
I have a little idea about but don't know if it's right...

Oct 16, 2007 3:17 PM in response to GerryIsHere

In both console windows nothing new has been displayed...

That's a pity.
However, In the console.log, before clearing it, I read this:
"Oct 16 13:03:49 mac-gerard /Applications/Adobe Photoshop 7/Adobe Photoshop 7.0/Contents/MacOS/Adobe Photoshop 7.0: The "IgnoreForEvents" window property is obsolete.

I doubt that this Photoshop message is directly involved here, but then my version of Photoshop is, um, so old it doesn't run under OS X 😟

Even so, you tend to see similar messages about "obsolete" or "deprecated" properties or interfaces from all sorts of sources, not just Adobe. This will have been happening all the time, unless you are trying something new here.

I am not quite sure whether this is happening while you are in Photoshop, trying to do something which then starts ImageReady, or while you are separately trying to launch ImageReady. Can you successfully launch ImageReady while Photoshop is, or is not, running?

I was going to suggest you re-instal your Adobe stuff, but you say you've already tried re-installing at least these two applications. What about the plug-ins? Did you re-instal them? Can you disable some (or all) of these? If you found the one at fault, are you able to re-instal it? do the plug-ins have any preference files you could ditch?

It's a pity the error message doesn't name the folder that turned out to be a file, because that would probably identify the culprit (which I still think is a plug-in) immediately.

Oct 17, 2007 3:03 AM in response to Michael Conniff

Many thanks for the time you dedicate to my problem.
And sorry for the delay in responding (out of home + time zone offset)...

I installed on a brand new volume (I have 1.6TB of storage!) a new 10.4.10 system, identical to the one I have on my usual Startup Disk.
Then, I made a clean install of Photoshop 7 (ImageReady is included in the installation), the same I previously did on my Startup Disk.
Guess what?
Everything is working fine.

I concluded that the problem is located in the OS of my Startup Disk (as stated in the Error Message).

What are the exact consequences of re-installing a new System on my Startup Disk with the option of saving a "Previous System" folder?
Should I have to re-install ALL my applications? (It may take more than a day!!!)

Do you have a tip for healing the pain?

🙂

Message was edited by: GerryIsHere

Oct 17, 2007 10:44 AM in response to GerryIsHere

GerryIsHere wrote:
I installed on a brand new volume … Everything is working fine.

Good!
What are the exact consequences of re-installing a new System on my Startup Disk with the option of saving a "Previous System" folder?
Should I have to re-install ALL my applications? (It may take more than a day!!!)

OK, effectively an Archive and Install will give you a clean system. You should read all these KB articles first, as well as any linked by them:
Mac OS X 10.4: About installation options
Mac OS X : About the Archive and Install Feature
Mac OS X: How to get files from a previous home directory after Archive and Install

You do have the pain of bringing it up-to-date, but you could use the 10.4.10 Combo Update (PPC), and then just use Software Update to see if there is anything further.

You shouldn't need to re-install your applications. But if you choose to "preserve user settings" you may still have some corruption in preference files and so on, although for this particular problem that seems unlikely.

I would think this is worth a try!

Oct 17, 2007 12:03 PM in response to Michael Conniff

Dear Friend ,

Several hours after:
I did all the job. And restore all my "comfortable" settings. 🙂

The only result I got is that ImageReady now open (after five attempts!) without error and is successfully building its menu bar.
But Photoshop still doesn't open the "Save for Web" Working Window.
I'll ask the guys at Adobe for that...

This is really beyond any logic: All is working fine on one disk and not on the other, even with identical OS and Apps Installs ! Digital mystery... I'll call Harry Potter to solve this...

Anyway, I want to thank you again for your kind and valuable time and help!

Have a good night,

Gerard

Oct 19, 2007 2:32 PM in response to GerryIsHere

Wow. Coincidence. Same exact thing happened with the same exact results on my system last night as well. Adobe KnowledgeBase article on "personalization error" explains how to replace a PS.IF file but that didn't fix the issue here. Unfortunately I'm on-site with a client in another state and am dead in the water until I can clean-re-install the product.

"This *****, Beavis."

Oct 23, 2007 11:29 AM in response to GerryIsHere

I have the exact same problem - the exact same error code when trying to open ImageReady - at the same stage of the opening sequence "menubar cannot be built". The last time I opened Image Ready - about three weeks ago - it was fine.

For this exact same fault to occur on two computers withing the space of a few weeks is interesting. The only change to my system (completely up-to-date 10.4.10) since I opened ImageReady last was the last "Software Updates" Java update. Did you also instal this update. There must be a common cause.

I've tried opening IR from a file, from the app icon and from within Photoshop (which works fine) but get the same error message.

What's a #-1407 Error?

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