iWork install error message

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Level 1

39 points

iWork install error message

When I try to install iWork, I get this error message:
"The movie could not be opened. A file could not be found."
My updates are current, including QuickTime 7.2.
I have not had other install problems including earlier versions of iWork.
So, how can I find the missing file?

iMac G4, Mac OS X (10.4.8)

Posted on Oct 16, 2007 3:12 PM

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Answer 1

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Sagesse

Level 5

6,685 points

Oct 16, 2007 3:53 PM in response to ashlander

Is the iWork installer you have a .dmg file? When you control-click on it and go to "Open With", what do you get? I get "DiskImageMounter.app (default)" if you get something else, that may be your problem.

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Answer 2

ashlander Author

Level 1

39 points

Oct 16, 2007 7:55 PM in response to Sagesse

I get the DiskimageM.app you mentioned. The problem seems to be with all installations. Apple suggested I reinstall Tiger so that is my next task.

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Answer 3

ashlander Author

Level 1

39 points

Nov 3, 2007 2:29 PM in response to Sagesse

I got the problem fixed by calling Apple. The default was incorrect. It should have been using the Installer. To change this, I went to Info, after clicking the iWork icon from the install disk, then viewing Open With, it showed 2 items so I switched to the correct default. Thanks for your suggestion which I now understand.

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