so here is what i assume is Apple's final answer on this problem (for me, anyways). needless to say, its infuriating and belittling. i mean, my stinking PHONE NUMBER as a possible problem?? what is that??
+Dear Henry,+
+Thank you for your patience while Apple has worked to resolve this issue.+
+I have completed my examination of your account and have found it to be in working order. I was not able to recreate the error you have reported, and downloaded the items from order number M578269684 with no trouble. During the course of my examination, I corrected the way your phone number was entered into your account information (incorrectly formatted phone numbers can cause problems).+
+It was necessary to reset your password to test your account. Before attempting to use the iTunes Store, please sign into Apple's My Info page at:+
+
http://myinfo.apple.com/+
+Your account information is now as follows:+
+Account Name: lukelucas@mac.com+
+Password: (removed for this posting, of course)+
+After signing in, you will be asked to complete the security questions portion of the transition process.+
+After that, to sign in to the iTunes Store, follow these steps:+
+1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge:+
+
http://www.apple.com/itunes/download+
+2) Open iTunes.+
+3) From the Store menu, choose "Sign In".+
+4) Click the Apple radio button and enter the account name "lukelucas@mac.com" and the password "(password removed for this posting) " (without quotes).+
+Since I was unable to recreate the error message you have encountered, I must conclude there is not a problem with your account, but rather with your computer or the network it is connected to. If the problem persists, I encourage you to try with a different computer using the same network connection. If the problem does not persist, you'll know you need to further troubleshoot your original computer's configuration. Please contact your computer's manufacturer for further assistance.+
+If trying another computer with the same network connection does not work, I urge you to try from a location that uses a different internet service provider. If you are able to connect this way, you'll know you need to contact your internet service provider to troubleshoot this issue.+
+When contacting support representatives, it may be useful to have the following information:+
+"Well Known" TCP and UDP Ports Used By Apple Software Products+
+
http://www.info.apple.com/kbnum/n106439+
+I also must advise you to change this password to one known only to you. To increase the security of your account, I recommend that your new account password be eight digits and includes both letters and numbers. To do this:+
+1) Click this link:
http://phobos.apple.com/accountSummary+
+iTunes will automatically launch and the sign-in dialog will appear.+
+2) Enter your iTunes Store account name and password and then click Account Info.+
+3) Click Edit Account Info on the Apple Account Information screen.+
+4) Enter your new password and click Done.+
+Thank you for being an iTunes Store customer. We appreciate your business.+
Sincerely,
Caitlin
+iTunes Store Customer Support+
+
http://www.apple.com/support/itunes/ww+
this is just... incredulous. absolutely ridiculous. why is it i can download regular tracks, just fine, but when i attempt to upgrade with iTunes Plus, i can't? because of my +phone number!?!?!?+
i'm done with this. i am as loyal as they come with Apple. i've converted others to Apple users. i waited in line *in the rain* for an iPhone on release day. but this... this is the straw that broke this camel's back.
Message was edited by: Host
